Professional Documents
Culture Documents
VISION STATEMENT
TO BE AMONG THE TOP 3 MOST ADMIRED REAL ESTATE COMPANIES
We will achieve this by:
80
60 40 20 0
AOP Actuals
Current Headcount is considerably lower than planned figures as per AOP. Reason for Gap: Projects Planned vs Projects Executed
Note: AOP 13-14 Head Count Figure are not approved as yet
50
48
40 No. of Employees 30 23 20 19 16 10
10
0
< 25 yrs 25 - 30 yrs 30 - 35 yrs 35 - 40 yrs > 40 yrs
Headcount as on 30th April, 2013: 116 Average Age: 32.34 years Approximately 63% of employee base is below the average age. Lower avg age mainly due to large intake of campus recruits, starting 2010. Objective: To keep average age of organization at approximately 32 years.
No. of Exits
0.00
Attrition % No. of Leavers
Apr' 12 2.54 3
May' 12 1.69 2
Jun' 12 0.79 1
Jul' 12 2.33 3
Oct'12 3.36 4
Nov'12 0.00 0
Dec'12 0.83 1
Jan'13 2.56 3
Feb'13 0.85 1
Mar'13 0.85 1
Increase in August & September, due to forced attrition after the PMS ratings
35%
30%
0 - 1 year
7 5 2 1
FM
1 - 2 years 2 - 4 years
1
Finance
1
GO
1
BD
1
CEO's Office
0
SCM
0
HR
0
MD's Office
0
IT
0
WM Ops
> 4 years
30%
5%
Projects
Legal
M&S
Mall Mgt
5% 8%
19%
35%
231.47
233.42
231.14
216.15
144.38 161.27
164.96
145.31 155.64
157.40
160.48
140.59 153.84
141.21 150.71
145.55 151.06
139.58 145.82
16.20 22.68
15.44 17.62
16.04 21.77
150.36
15.92 15.29
13.94 12.64
April' 12
May' 12
13.79 11.71
June' 12
July' 12
Aug' 12
Sept' 12
Oct'12
15.59 13.63
Nov'12
15.77 13.84
15.34 15.71
Dec'12
Jan'13
16.42 16.08
Revenue AOP
Revenue Actuals
Personnel Cost for Aug & Sept 12, slightly higher than planned.
LTIP payment of 20 mn made to an EC member, paid out in Aug12 Billing erroneously done twice rectified in Aug 12 Personnel Cost for Dec12 & Feb13, higher than planned. LTIP Provision for 14 mn made (P/L hit in Dec12 by 6.5 mn) 15 mn to impact P/L instead of earlier estimates
235.3 Feb'13
Productivity Trends
Personnel Cost/Gross Revenue
Planned 14.57% 13.57% 10.91% 10.94% 9.99% 9.76% 11.15% 10.70% 10.93% 8.66% 10.70% 1.24 8.39% 1.09 7.77% 7.21% 6.81% 6.87% 7.10% 7.11% 6.88% 1.08 1.01 1.03 Actual 14.12% 1.53 1.28 1.43 1.21 1.17 1.21 1.31 1.32 1.37 1.55 1.53 1.56 1.55
1.34
10.21%
8.67%
10.12%
1.29
1.31
1.32
1.02
0.98
0.78% April' 12 May' 12 June' 12 July' 12 Aug' 12 Sept' 12 Oct'12 Nov'12 Dec'12 Jan'13 Feb'13 Mar'13 April' 12 May' 12 June' 12 July' 12 Aug' 12 Sept' 12 Oct'12 Nov'12 Dec'12 Jan'13 Feb'13 Mar'13
72.46%
66.25%
72.23%
Personnel Cost/Opex
48.46%
43.54% 42.15%
19.33%
19.67%
5.91%
Feb'13 Mar'13
Focus Areas: Stress on Internal Knowledge Sharing Programs Creating a Customer Centric Culture Ensuing a strong connect with the Organization Vision through Vision Workshops. Project Planning & Management
Organization Talent Review conducted for participants at a Manager & above level, having undergone at least one appraisal cycle with a minimum rating of A3L3. Development Needs Identified: Role Competencies Setting & Delivering Stretch Targets Business Understanding Leadership Competencies Developing Leadership Capabilities in Self & Others Innovating Development Centre, in association with SHL, conducted for all participants at a Band 2 and Band 3 level, excluding the Executive Committee. 3 day, Company wide Team Outbound Programme to Shimla conducted in association with Cinque & Potentia to enhance the skill of setting & delivering stretch targets. TalentView of Leadership Transitions (TLT), in association with PDI Ninth House, conducted for all 5 EC Members.
Deliberated L&D Focus Areas: Identified Key Organizational Capabilities, both functional and behavioural
Functional Competencies in Marketing Projects Leasing/ Sales Behavioural Competencies in Coaching 360 degrees Feedback People Management Skills for better performance Leading Successful Change
Enhancing Project Management Sales Training for customer facing employees Increased focus on Internal Knowledge Sharing Sessions to enhance transfer of learning to team members One day workshop on Driving for Results combined with inputs on Setting & Delivering Stretch Targets. Workshop on Budgets, Cost Management & Control, driven internally for all PICs and QS/TA employees.
On-boarding & Orientation: Implementation of On-boarding Success Program, an interactive video presentation forming the core of the induction process. Average Induction Feedback stands at a healthy 4.48 out of 5. Talent Acquisitions (Open Positions: as on date) Senior Manager Facility Management (Worldmark) To ramp up the rest of the Worldmark Operations Team Marketing (1+1) Accounts SCM
ORGANIZATION CHARTS*
(TILL SECOND LEVEL)
IT OFFICES GROUP
CEO
1 5
ASSETS GROUP
CEO
Mall Management
Facility Management
1 6
CEO
Legal
Prestige Project
Manager Legal
Project Head
G M Retail Leasing
Project Head
GM Retail Leasing
Project Head
1 7
GM -Commercial Sales
1 8
Moderator
Project Planning
Coordinator M.
Construction Management
Electrical Expert
Mechanical Expert
Quantity Surveying
1 9
CEO
GM SCM
Sr. Manager
Manager SCM
Manager SCM
Manager SCM
2 0
FINANCE
CEO
Corporate Finance/ BD
2 1
BRAND MANAGEMENT
CEO
AM Brand
2 2
SECRETARIAL
CEO
DGM CS
AM CS
2 3
INFORMATION TECHNOLOGY
CEO
Sr. Manager IT
Manager -IT
2 4
HUMAN RESOURCES
CEO
Head HR
YL - HR Business Partner for: IT Offices Group Assets Group SCM Legal (Secretarial) M&S (Brand Mgt) HR SPOC for: L&D Induction
AM - HR Business Partner for: Projects (incl Group Ops) Finance COMG CCG CEOs Office IT SPOC for: Events Admin
2 5
Successfully conducted a Development Centre for all employees, B2 and above, excluding EC
Vision Workshops: Very well received organization wide Successful completion of TLT Assessment & Feedback for all EC Members Mid year KRA Assessment by October, 2012 CII HR Excellence Awards 2012-13 Team Outbound Programme to Shimla in Sept 2012 Participation in Great Place to Work Survey Successful completion of first cycle of 360 degree feedback for effective participation in Hubs & CFTs.
MISSES: Closure of open positions within stated SLAs Clyde Britton for Sales Training as per Organizational Capabilities identified.
3 0
L&D
Building Organizational Capabilities Addressing Development needs identified through OTR via relevant interventions Implementation of SDPs Functional Trainings
Talent Management
Action Plan & Implementation basis findings of Development Centre Building Bench Strength for critical positions Creating a Gen-Y ready organization
Employee Engagement
Greater Connect/ Communication with Internal Customers esp at Sites Enhancing Employee Touch points Lunch with CEO ECF Monthly interaction with Hubs & CFTs Revamping Induction Process
HR Operations
Streamlining ERP Processes Focus on Admin related activities
Talent Acquisition
Closing open positions with SLAs agreed. Adherence to existing Talent Strategy Tapping wider applicant pool through website, LinkedIn and employee referrals. Common Applicant Pool on ERP
Rewards
Encourage a culture of Instant Rewards & Recognition, as per R&R Framework Differentiate between Reward & Recognition. Have a culture of reinforcing positive behaviours through right & timely interventions.
3 1
Create a culture of Innovation: where human capital strives for continuous improvement
Key Element Objective Measure Ratio of Ideas Generated to No. of Employees Conversion Ratio Target Initiative Periodic campaigns and idea generation workshops to encourage employees to ideate Creation of a task force for idea operationalization Data Source Data Owner
Idea Generation
1 is to 1
Idea Tracker
Srinath
Idea Operationalization
10 is to 1
Priyanka
Gap Analysis
Priyanka
% of positive response to the operationalized idea from one or more key stakeholders in the vision statement
Survey Methodology
Survey Results
Create a culture of performance: where human capital prides in delivering what it commits
Key Element
PMS awareness
Objective
To understand consequences of performance Articulating the KRAs and key deliverables that funnel into delivering the key business objectives Enhancing the accuracy of performance feedback such that it matches with the performance scores
Measure
Score on the measure "consequences of performing well"
Target
80% or higher
Initiative
Create periodic pms awareness workshops
Data Owner
Tanvi
Quality audit score to be given by the Core Committee to be formed for Business Performance Review
90% or higher
1.Institute a core committee for business performance review 2. Facilitate quarterly review of KRA scroes
Trisha
Documenting Quarterly MIS from WGLs and reportees and HR spoc on the performance feedback given to employees
Priyanka
Ensuring that the Performance Review Process stimulates employees to deliver high quality of performance
75% or higher
Cover employees over a year for meeting with CEO on the quality and ability of the performance review to stimulate the employees to perform, to high standards
Srinath
To facilitate R&R and Implementing actions Development actions arising out of arising ot of feedback Performance Feedback
% implementation of key actions arising out of recommendations of the "Core Committee for Business Performance Review"
85% or higher
Facilitate "Core Committee for Business Performance Review" deliberations that can highlight timely corrective actions for performance shortfalls .
Quarterly Review and Record notes of "Core Committee for Business Performance Review" deliberations
Srinath
HR - 3+3
Objective & Goals - Create a culture of performance & continuous innovation Vision : To be among the Top 3 Most Valuable Real Estate Companies Running Projects Projects: Quarter 1 1 Enhance Ideation & Operationalization through continuous support Setting the Performance Context: a. Alignment of KRAs with the Business KRA b. Institute a core committee to audit & assess relevance of KRAs w.r.t. the business context c. Quarterly Feedback to be shared with WGLs Enhancing Performance Delivery & Evaluation: a. Conceptualization of a detailed L&D Plan to enhance recognition of Leadership Performance; Effective Performance feedback etc. b. Streamlining a Mentoring & Role Modeling Initiative to optimize the leadership pipeline Projects in Pipeline 1 2 3 4 Inter-Functional Collaboration: Facilitate inter functional team lunches striving towards increased internal customer satisfaction Innovation & Safety Portal Facilitate R&R and Development Actions arising from Performance Feedback Improve the Innovation Quotient of the Organization: Facilitate Learning & Knowledge Sharing Sessions
Deliverable
T2T Leadership (Development of Transactional Leaders into Transformational Leaders)
Initiative
Organizational Talent Review (OTR)
Leadership Focus
1. Survey (to help identify target population of mentees) 2. Identification of Mentors (within the organization) 3. Incase of unavailability, external resources to be identified (through mentees) Vision Workshops 1. Periodic surveys to measure employee feedback on Key HR Processes 2. Feedback to be instrumental in improving HR Processes Creating a Recruitment Panel for improved quality of intake Revamping induction process 1. Half Yearly review through self administered questionnaires 2. Formulation of a 3 member committee to review & address grievances
Recruitment & Selection Induction & On-boarding HR Operations Employee Relations 1. Structured Grievance Re-dressal Mechanism 2. Improvement in Work Environment & Support Climate
WGL Meetings/ Surveys Culture of Performance Awareness) (Increased PMS Awareness Plan (As per 3+3)