Professional Documents
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HRD FRAMEWORK Evaluation of HRD HRD Program Program Implementation Creating A HRD program HRD Need Assessment
(A DImE)
Definition Of Need:
Before delving deep into need assessment, it is of paramount importance to know, what is the meaning of need.
Need- The concept of need refers to a discrepancy or gap between what an organization expects to happen and what actually occurs.
Need Assessment
A process by which an organizations HRD needs are
identified and articulated. It identifies: a) an organizations goals and its effectiveness in reaching these goals. b) Gaps between current skills and the skills needed to perform the job successfully. c) Gaps between employees skills and the skills required for effective current job performance. d) The conditions under which the HRD activity will occur.
Benefits
Through needs assessment, we try to answer questions like:
1. Need for the needs assessment, 2. Accomplishment of type of learning, 3. Expected changes in the behavior and performance, 4. Probability of achieving the results, 5. Cost benefit analysis of HRD solutions. 6. Root causes of performance gaps
2. Task analysis
What must be done to perform the job effectively?
3. Individual analysis.
Who should be trained and how?
Organizational Analysis
It looks at the effectiveness of the organization and
determines where training is needed and under what conditions it will be conducted.
Why Ties HRD programs to corporate or organizational goals Strengthens the link between profit and HRD actions Strengthens corporate support for HRD Makes HRD more of a revenue generator
System changes
Exit interviews
Task Analysis
It provides data about a job or a group of jobs and the
INDIVIDUAL ANALYSIS
It analyzes how well the individual employee is doing
the job and determines which employees need training and of what kind. Based on many sources of data Summary Analysis
Determine overall success of the individual
against
existing
if appropriate solutions are to be applied. We should ask two questions for every identified need: (3)
Are our people doing their jobs effectively? Do they know how to do their jobs? This will require detailed investigation and analysis of
our people, their jobs, and our organizations -- both for the current situation and in preparation for the future.
OPPORTUNITIES.
"If it ain't broke, don't fix it." But if our people ARE NOT doing their jobs effectively: TRAINING may be the solution, if there is a knowledge
problem. Organizational Development activities may provide solutions when the problem is not based on a lack of knowledge and is primarily associated with systematic change. These interventions might include strategic planning, organization restructuring, performance management and/or effective team building.
CAVEAT
Figuring out what is really needed
Not always an easy task Needs lots of input Takes a lot of work Do it now or do lots more later First step in both the ISD and HRD process models
Objectives
Performance
Conditions Criterias
PERFORMANCE:
Increase upper body strength Assemble a chair
Conditions
Conditions under which performance is done e.g., using standard conditioning equipment using a screwdriver and hammer at a full run under man-to-man coverage without cheating or outside help
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Criteria
The level of acceptable performance e.g., by 25 percent within one year within one hour without mistakes at least 80% of the time without penalties within 5 years and with a B average
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year training
You cant afford the time or money to build all of your
own training programs Implication: Much training is purchased, rather than self-produced
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managers of HRD an eight-point strategy for designing cost-effective, reputable HRD programs that can survive economic crises and internal/external changes affecting the organization. Establish a written HRD philosophy. Establish HRD policy. Obtain support of top management. Integrate HRD into the long-range organizational plan.
Classroom Training
Self-Paced Training
Note: Computer-based training can be in a classroom, or individual/self-paced.
Job rotation
Train on different task/ positions, often used to train entry level managers, To provide back up in production position.
Coaching
Between worker and supervisor. Can provide specific performance improvement and correction.
Mentoring
senior employee paired with a junior employee (protg), Helps to learn the ropes, Prepares protg for future advancement
OFF-the-Job Training
This occurs when employees are taken away from their place of work to be trained. Common methods of off-the-job training include:
Day release Distance learning / evening classes Block release courses Sandwich courses Sponsored courses in higher education
Audiovisual Media
Brings visual senses (seeing) into play, along with audio
CBT can provide progress reports and be tailored to specific instructional objectives
Trainee works on own with minimal facilitation by
E-learning
Intranet Internal to site/organization Internet General communications Online reference Needs assessment, administration, testing Distribution of CBT Delivery of multimedia
EVALUATION OF Training
Evaluation of HRD Program helps in gauging the
degree to which a training (or other HRD program) achieves its intended purpose. In other words it measures the effectiveness of the HRD program.
EVALUATION OF Training
Textbook definition: The systematic collection of descriptive and judgmental information necessary to make effective training decisions related to the selection, adoption, value, and modification of various instructional activities. Any attempt to obtain information (feedback) on the effect of training program and to assess the value of training in the light of that information for improving further training.
Effectiveness of HRD Program: a) The degree to which a training (or other HRD program)
achieves its intended purpose b) Measures are relative to some starting point c) Measures how well the desired goal is achieved
In other words:
Are we training: a) the right people b) the right stuff c) the right way d) with the right materials e) at the right time
before the training program. During the start of training, candidates generally perceive it as a waste of resources because at most of the times candidates are unaware of the objectives and learning outcomes of the program. Once aware, they are asked to give their opinions on the methods used and whether those methods confirm to the candidates preferences and learning style. phase usually consist of short tests at regular intervals
During Training: It is the phase at which instruction is started. This After Training: It is the phase when learners skills and
knowledge are assessed again to measure the effectiveness of the training. This phase is designed to determine whether training has had the desired effect at individual department and organizational levels. There are various evaluation techniques for this phase.
Purposes of Evaluation:
Determine whether the program is meeting the
intended objectives Identify strengths and weaknesses Determine cost-benefit ratio Identify who benefited most or least Determine future participants Provide information for improving HRD programs Reinforce major points to be made Gather marketing information Determine if training program is appropriate Establish management database
c) line management
d) the training manager e) the trainee
There are six frameworks for evaluation 1. Kirkpatrick 2. CIPP 3. Brinkerhoff 4. Kraiger, Ford & Salas 5. Holton 6. Philips The most popular is that of D. Kirkpatrick:
Reaction Learning Job Behavior Results
A Suggested Framework
Reaction Did trainees like the training? Did the training seem useful? Learning How much did they learn? Behavior What behavior change occurred? Results What were the tangible outcomes? What was the return on investment (ROI)? What was the contribution to the organization?
2. Questionnaire
3. Observation
Possibly Disruptive Reactive Effect Probable Trained Observers Needed Possible low Relation to Job Performance Reliance on Norms May Distort Individual Performance Cultural Bias Time consuming Simulation often Difficult and Costly
4. Written Test
Benefits of Evaluation
Improved quality of training activities
worthy of support and those that should be dropped Better integration of training offered and on-the job development Better co-operation between trainers and line-managers in the development of staff Evidence of the contribution that training and development are making to the organization Reduction in preventable accidents measured Reduction in scrap/rework measured in cost of labor and materials
Bibliography
Gent, Michael J. and Gregory G. Dell'Omo. "The Needs
Assessment Solution." Personnel Administrator, July 1989: 82-84. McGehee, W. and P-W. Thayer. Training in Business and Industry. New York: Wiley, 1961. Werner and DeSimone ,Human Resource Development: Foundation. Framework and Application , 2006 edition[Reprint 2008]
Jossey-Bass Inc., San Francisco, 1987, p. 39. Zemke, R., & Gunkler, J., "Using Small Group Techniques for Needs Assessment, Data Gathering, and other Heinous Acts", seminar notes, American Society for Training and Development Southern Minnesota Chapter, Minneapolis, July 9, 1985. Margolis, F.H., and Bell, C.R., Understanding Training: Perspectives & Practices, University Associates, San Diego, 1989, pp 13-15.
http://en.wikipedia.org/Human_resource_develop ment.html
http://www.helium.com/items/1800411-needsanalysis-training