Submitted in the partial fulfillment for the award of degree of MASTER OF BUSINESS ADMINISTRATION (MBA) of Chhattisgarh Swami Vivekanand

nand Technical University,Bhilai (C.G.) Human Consciousness Based Value Development Session 2012-14 (Subject Code: 576223(76)) Submitted To: Submitted By: Dr. Sanjay Pandey Name of the student ajehr2009

Introduction
Human beings are interdependent because of the principle of individual differences Individual differences bring about personal idiosyncracies Of a truth therefore, we live our lives managing relationships The discipline that studies behaviour and relationships is human relations.

Human Relations defined

the way in which two people, groups and countries behave towards each other. an aggregation of all forms of interactions between/among persons or groups in a particular situation.

involves the content and quality of interactions among people and is defined by both the observable behaviour in the interaction and the feelings that are associated with it.

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Human Relations (contd)

In the workplace , it is the aggregation of all forms on interactions between an individual worker and another, group of workers and another, management and worker and viceversa as well as between an organization, its workers and its stakeholders/beneficiaries.
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Primacy of Relationship in the Workplace

People are the most important in organizations. They are different and hold different views Their cooperation or disagreement has effects on organizational processes Relationships are behaviour based and there is a cause effect factor in relationships building. Good relationships promote mutual understanding in organizations
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Principles of Relationship
RESPECT: This is defined as the feeling of admiration for people and polite behaviour resulting from this.

APPRECIATION: Defined here as a full or sympathetic understanding of a person. RECIPROCITY: This is the principle or practice of mutual exchange in interactions.
EMPATHY: This is the ability to imagine and share another persons feelings.
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Principles of Relationship (contd)

INTEGRITY: Always act in an honest and truthful way MANNERS: Never being selfish, boorish or undisciplined PERSONALITY: Always communicate your own values, attitudes and opinions APPEARANCE: Always present yourself to best advantage CONSIDERATION: Always see yourself from the other persons standpoint TACT: Think before you speak.

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Negative Impact Factors in Relationships

Perception challenges - stereotypes, biases, generalizations and assumptions Confusing judgement for objective evaluation Pretence and faking Poorly defined objectives, role/goal conflicts and ambiguities Pecking orders/transferred aggression Territorial Defences suspicion, resentment
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Workplace relationship with Superiors

Be humble to learn Show faithfulness, loyalty & honesty Be truly committed to achieving organizational goals Be resolutely supportive of organizational ideals Ask for rights in a respectful way (be assertive)
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Workplace relationship with Peers

In dealing with people who have horizontal (lateral) roles to play at work with us we must:

be helpful and serviceable not interfere unduly be tactful and sensitive not distrust not help the grapevine (communicate formally)

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Workplace relationship with subordinates

Recognize the humanity in them Set high but reasonably achievable standards Be friendly and fair, yet firm Deal promptly with grievances Discipline but do not destroy Communicate clearly with empathy Delegate but do not abdicate Pay attention to their well being Set good examples and exhibit personal
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Stakeholder Relations
Be trustworthy and reliable Be scrupulously ethical Avoid deceitful and misleading information Be conscious of safety (if we are in production) Listen attentively to customer complaints and take immediate appropriate steps both to rectify and forestall future occurrences Apologize, if necessary, in cases of disputes
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Conclusion
People are an important factor in successful domestic and corporate lives. In concluding, it will be nice for us to bear in mind the following tips on improving relationships generally:

Show appreciation and develop an attitude of gratitude Accept and trust people. You may need them pretty soon Be agreeable/approachable, so that good things of life dont pass you by
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Conclusion
Learn to remember names. A person's name is the most important sound he/she hears and it opens a lot of closed doors Avoid argument. It breeds unnecessary conflicts Do good always. Remember retribution Respect the ideas and view point of others Try to be polite even when stressed Be cheerful and accommodating
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Conclusion
In all things, be upright Be friendly but firm, fair and assertive Communicate and listen empathically. Be wary of non-verbal cues; i.e. be sure your actions support your communication. Plan all communication. Above all, SMILE always. It is a tonic.

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