MANAGING EXPECTATIONS

SMG

GLOBAL ECONOMY----------RECESSION HITS BADLY

Two things are infinite.

The Universe

And

Human

Stupidity

and I am not sure about the latter.

Albert Einstein

So..what s your vision statement

LIVE LIKE EINSTEIN AND OPERATE LIKE TOYOTA

So..What kind of Worker are you

.KNOWLEDGE WORKER

Some useful thoughts.

information workers can work only three minutes without an

interruption from other employees, emails, calls, due to open space offices... workdays are fragmented, time goes to inessential things same applies to everyday life multitasking is ok for computers but not for humans how to survive: live like Einstein and operate like Toyota make a routine of as many things as possible and learn the daily routines so you can save your energy and focus on essential things (they claim Einstein saved time by always wearing the same sweater and trousers..) continuously improve everything, get rid of Muda, Muri and Mura like Toyota, even small steps and details count

Key Lesson for Knowledge Workers

Standardize and Automate

whatever you can in the way of routine parts of life.

Focus on the creative parts that

You enjoy.

7 Habits of Toyota people..

Listen well to others Think about what is the problem Show a willingness to encourage and suggest Have a habit of thinking of what needs to be done in order to win Discuss things with each other Are thorough about genchi gembutsu Have an willingness to just try it

These are values and behaviors at the root of what makes Toyota successful. Obvious things. Easy to describe, hard to get everyone to do all of the time.

MANAGING EXPECTATIONS
SESSION - 1
1. BUSINESS INTELLIGENCE
2. STRATEGY 3. MANAGING CHANGE 4. PROJECT LIFE CYCLE - JASSIE

SESSION - 2
1. COMPETENCY FRAMEWORK 2. ENGINEERS AS MAIDS 3. LEAN MANAGEMENT 4. LEADERS / MANAGERS / TRAIL BLAZERS

SMG

BUSINESS INTELLIGENCE DEFINITION:

What Why How
A set of Concepts and Methodologies To improve Decision Making in Business Through the use of Facts or Facts based Systems.

COLLECT DATA

PREPARE & STORE DATA

ANALYSE DATA

SMG

BUSINESS INTELLIGENCEINPUTS
Business Benefits
More Effective Decisions Online Indicators of Business Trends & Ratios
Deep Analysis Capabilities Every transaction SET GOALS MONITOR METRICS

Formulate a Strategy

Greater Customer Insight Fact based segmentation

Campaign Success Analysis

ACT

Greater Profitability Resource Optimization

Identification of most profitable Customers Defect Ratio Reduction DECIDE ANALYSE

SMG

BUSINESS INTELLIGENCEThe Challenges

Business 2010
EIU study in conjunction with SAP
Survey of 4,000 executives and senior managers Key findings

Changing Strategic Priorities Changing Business Models Innovating to stay ahead Improving the customer experience Changing role of IT

SMG

Changing Strategic Priorities

Specialisation to counter threats

industry giants & emerging market start-ups

becoming core competencies

Speed and Flexibility People over Technology

finding and keeping the best

global regulatory reach, so global application adding value via suppliers
SMG

Corporate Governance

Partnership

Changing Business Models

Need to be adaptable

more important than product innovation

cope with changes in the marketplace often more important than product development

Technology reinventing the business

internal processes greatest efficiency gains e-business

demand driven

SMG

Innovating to stay ahead

Understanding the Customer Need

the greatest challenge

more important than time to market, predicting future trends

Using your Data more efficiently

internal systems, mobile technology

preventing brain-drain building a knowledge base
SMG

Maintaining Intellectual Capital

The customer experience

Quality

of product and delivery one size fits all will no longer suffice opening the company to the customer

Customisation

Availability

on line access to products, information

SMG

Changing role of IT
IT as a competitive tool

not just a way to cut costs

IT as a tool of the people

technology useless without skilled staff

What should IT allow companies to do?

get the right information at the right time access to information anywhere instant alerts as things go wrong

SMG

A more demanding market

- granularity

increased demand for emerging and preemerging market information demand for industry information demand for risk analysis need for customisation

understanding the customer need

flexible delivery mechanisms demand for ever higher quality

relevance, accuracy and speed

SMG

STRATEGY
Lets understand terminology
A mission statement

Is concerned with the overall purpose of your organization, its scope and its boundaries. It describes your reason to exist and tells others what to expect from your company and your department. A strategy
Is an action plan to accomplish your mission. Each functional area within the organization may articulate their own strategy to exploit opportunities and strengths while neutralizing threats and avoiding weaknesses.

SMG

STRATEGY

Drawing source: SMG http://www.balancedscorecard.org

MANAGING CHANGE

Shallow men speak of the past; wise men of the present; and fools of the future ??????
SMG

MANAGING CHANGE

Expectations
What New Things Will Organisations Have To Do or How Will The Same Things Be Done Differently
SMG

MANAGING CHANGE
DRIVERS FORCING CHANGE ? PROCESS

Efficiency

Effectiveness

PEOPLE

TECHNOLOGY

Its happening more rapidly, and a companys ability to respond is often the difference between success and failure
Steven Davis 770 937 7852
SMG

MANAGING CHANGE
Understanding Change
UC

Consolidating Change

CC IC

PC

Planning Change

Implementing Change
SMG

MANAGING CHANGE.Resistance

Most People Resist Any Change That Doesnt Jingle in Their Pockets

SMG

MANAGING CHANGE.Solution

Use Participation To Reduce Resistance to Change

SMG

Project Management

SMG

Project Management
The Age of Project Management

Corporate downsizing Global competition

Compression of product lifecycle Increased customer focus

Knowledge explosion

Rapid development of third world and closed economies Small projects represent big problems

SMG

Source: Wiley [1994] & Wideman [1990]

Typical Project Life Cycle Risk value with Time

Total Project Life Cycle

Plan Concept Development Accomplish Execution Finish

Ability to meet project objective Opportunity & Risk

Increasing Risk

Maximum level of uncommitted resource Minimum level of knowledge of project resource Amount at Stake

Period when highest risks are incurred

Risk Actual knowledge information Influence on outcome Period of highest risk impact outcome

Knowledge of project at its highest Most resource already committed

Time
Level of knowledge of project Resource Level

Level of knowledge of project

SMG

Value

Janm Eti
DEATH / END

BIRTH / IDEA

Asra

DESIRE/ RECOGNITION/ BRAND

JASSIE

SHELTER / PARENTS INFRA / PROMOTER

WEALTH / NET WORTH

EDUCATION / KNOWLEDGE

Ichha

Sampatti

Shikshan

SMG

COMPETENCY FRAMEWORK

SMG

Competencies..Definition

Experience

Skills

competencies

Competencies are the successful application of experience, skills, knowledge, and temperament

Knowledge

Temperament

Competency..Temperament
ARE YOU EMOTIONALLY INTELLIGENT?

OR YOU STILL THINK (not feel) THAT

IQ MATTERS MORE THAN EQ

SMG

IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)
20% IQ

Research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ

80% EQ

SMG

The Indicators..

IQ

EQ

GETS YOU HIRED

GETS YOU FIRED / GETS YOU PROMOTED

THE PROFESSIONAL SUCCESS

SMG

Do different professions exhibit different EI

CLUSTER I: EXTREMELY HIGH Artist, Insurance, Advertisement, Social Work CLUSTER II: HIGH Teaching, Legal, Tourism, Politics, Business/ Entrepreneurship, Police CLUSTER III: AVERAGE Judiciary, Administration, Information Technology, Medicine, Banking, Engineering, Accountancy, Nursing A STUDY OF STRESS AND BURNOUT

The managers High on EQ were low on burnout implying that they can cope up better with stress.
SMG

ENGINEERS

AS
M A I D S

SMG

M A I D SAcronym

Multi And Inter Disciplinary Specialists

SMG

From space I saw Earth indescribably beautiful with the scars of national boundaries gone.
Muhammad Ahmad Faris, Syria Soyuz TM-3, 1987

The 5 Is

In Interested Informed Involved Improvement

Pat Edwards

Ten Trends
1.

2.
3.

4.

5.

The young will outnumber the old Majorities will become minorities Social and intellectual capital will be the primary economic value Education will shift from averages to individuals The millennial generation will insist on solutions to accumulated problems
Gary Marx

Ten Trends
6. 7.

8.

9.

10.

Continuous improvement and collaboration will replace quick fixes and defending the status quo Technology will increase the speed of communication and the pace of advancement or decline Release of human ingenuity will become the primary responsibility of education and society Pressure will grow to prepare people for jobs that do not currently exist Competition for qualified educators will increase Gary Marx

Ten Essentials
1. 2. 3.

4.
5.

Be knowledgeable Be motivated Be able to recognize and respond to opportunity Be flexible Be able to access program and process resources
Paul de Largy

Ten Essentials
6. 7. 8. 9.

10.

Be committed Be able to plan Be able to access a support system Be able to handle resources wisely Be able to stick with it when problems arise

Paul de Largy

The Four Cs
1. 2. 3. 4.

Change Connections Challenge Commitment

Louise Summers

Thinking about the Future

Change is inevitable, progress is optional

Gary Marx

Thinking about the Future

Ways of thinking about the future:
The possible future The probable future The preferred future

Randall Clinch
People who have not learned to choose their thoughts and use their thinking skills tend to simply respond to what their thoughts tell them to do.

The Concepts of Life

1. What is my concept of a Job? 2. What is my concept of Work? 3. What is my concept of a Boss? 4. What is my concept of Money? 5. What is my concept of a Manager? 6. What is my concept of a Team? 7. What is my concept of Success? 8. What is my concept of a Career? 9. What is my concept of a Leader? 10. What is my concept of Learning? 11. What is my concept of a Teacher? 12. What is my concept of Play? 13. What is my concept of Exercise? 14. What is my concept of My Body? 15. What is my concept of Food? 16. What is my concept of Drugs? 17. What is my concept of Well-Being? 18. What is my concept of Family? 19. What is my concept of Home? 20. What is my concept of Freedom? 21. What is my concept of Myself? 22. What is my concept of Life? 23. What is my concept of Future?

What we might ask

At the end of this program:

What did you enjoy in the program today?

What rewarded you in the program today?

What satisfied you in the program today? What did you contribute to the program today?

PHILOSOPHY

The history of mankind might be described by a cynic as a series of splendid expeditions towards the wrong goal or towards no goal at all, led by men who have all the gifts of leadership except a sense of direction, and every endowment for achieving their ends except a knowledge of ends worth achieving
Sir Richard Livingstone Education for a World Adrift

MACHINE GEARS OF THE FUTURE

THANK YOU