Professional Documents
Culture Documents
Octroi is a local tax Octroi is mainly charged for those goods which are going to be consumed or sold in Mumbai
Octroi is collected at Air Cargo complex (ACC), MBPT and Octroi check posts
Research Objective
To identify the efficiency of the current systems employed for collection To identify reasons for shortcomings in efficiency level Recommend practices to reduce bottlenecks and increase efficiency
Methodology Used
The questions were framed in such a way so as to cover all the aspects of Octroi procedure
The Custom Housing Agents need to fill up the questionnaire and send it across for analysis
Sources of Data
Primary Source
Questionnaire
Sample Design
Number of Respondents: 80
Data Analysis
Sampling Units
25 for ACC 25 for MBPT 10 each for 5 Check posts
Findings
Time In Hours
Time taken for the Octroi procedure 3.5 3
2.5
2 1.5 1 0.5 0 ACC MBPT Check Posts Time In Hours
Findings
Time taken for the Octroi exemption procedure (minutes)
100 90 80
70
60 Air Cargo Complex 50 40 30 MBPT Octroi Check Posts
20
10 0 Collection Center
Findings
Is BMC in demand for more documents
27%
73%
Findings
Is there lack of skilled staff
27%
73%
Findings
Do you want token system?
23%
77%
Conclusions
Due to EDI system, paper work is reduced at some extent but there has not been a full utilization of EDI system by BMC. Still there are some drawbacks such as no sharing of information between Customs system and BMC Octroi office, no database of importer is maintained, computers are used for only data storage There is repetition of Document verification at the collection centers Less time will take in EDI system than non- EDI system if full utilization of system is done by BMC. Online system is beneficiary Token system is currently started and its too early to comment on it. It requires some time so CHA can get used to it
Recommendations
Repetition of document verification can be eliminated by using computerized system. It will reduce time required for completion of Octroi payment Once you feed data of one importer and issue importer a permanent number which importer can use for the next time. Next time importer will enter only permanent no. and Inspector will get all data about importer Strict checking is necessary at office so CHA must know which document is necessary and accurate Training is necessary or information about documentation should be provided on site for CHAs. CHAs will get clear idea about documentation while filling the application for Octroi BMC should appoint skilled staff so accuracy will be increased as well as time required for payment will decrease