RAJESH .

K MBA
Soft Skills = Success Skills
Defining Soft Skills
A cluster of skills that
‘influence’ how we interact with
one another.
Ability to relate and connect
with people.
Soft Skills
Effective Communication Skills
Right Attitude and Values
Innovation and Creativity
Analytical Thinking
Flexibility
Change – Readiness
Interpersonal Skills
Negotiation Skills
Persuasive skills
Time Management skills
Problem solving ability
Adaptability
Leadership and Team building
Type of Skills
Hard Skills
Learned from books
Learned from hands-on experience
Abilities to do things in your chosen career
Soft Skills
Not learned from books
Work ethics
Habits and traits
Hard Skills
Reading
Writing
Math
Computer abilities
Logic
Skills for particular job requirements
Soft Skills
Communication ability
People skills
Professionalism (demeanor)
Positive attitude
Group/team abilities
Understanding of continuing learning
Critical, logical, enthusiasm – “thinking”
 “Entitlement”
Why Soft Skills?
For a Smooth Professional Life
For More Integrated Operation
For More Effective Management
To Integrate Strategic Goals
For More Appealing Personality
BASIC COMMUNICATION SKILLS
Communication is a Series of
Experiences
Hearing
Touch

Smell
Seeing
Communication -
Meaning
through this process we convey a thought or
feeling to someone else.
how it is received depends on a set of events,
stimuli, that person is exposed to.
Communication is a dynamic process…
how you say what you say plays an important
role in communication.
TOTAL COMMUNICATION
PROCESS

Writing
9% Speaking
30%
Reading
16%

Listening
45%
LEVELS OF
COMMUNICATION
VERBAL
Intra verbal: intonation of
word and sound
Extra verbal verbal:
implication of words and
phrases, semantics
NON-VERBAL
Gestures
Postures
Movements
SYMBOLIC
Barriers in
Communication
Unwillingness to say things differently
Unwillingness to relate to others differently
Unwillingness to learn new approaches
Lack of Self-Confidence
Lack of Enthusiasm
Voice quality
Prejudice Disagreement between verbal and non-verbal
messages
Negative Self Image
Lack of Feedback
Lack of Motivation and Training
Language and Vocabulary Level
Lack of Self Awareness
5 Basic reasons we Do Not
Listen

Listening is Hard Work

Competition
The Rush for Action
Speed differences (120 wpm v/s
360 wpm)
Lack of Training
4 Levels of Listening

The Non-Listener
The Marginal Listener
The Evaluative Listener
The Active Listener
.
 TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE”

(P)OSTURES & GESTURES

How do you use hand gestures? Stance?
(E)YE CONTACT
How’s your “Lighthouse”?
(O)RIENTATION
How do you position yourself?
(P)RESENTATION
How do you deliver your message?
(L)OOKS
Are your looks, appearance, dress important?
(E)PRESSIONS OF EMOTION
Are you using facial expressions to express emotion?
 You have probably already heard you shouldn’t cross your arms as it might
make you seem defensive or guarded.

 This goes for your legs too. Keep your arms and legs open.
HAVE EYE CONTACT,BUT DON’T
STARE

If there are several people you are talking to, give them all
some eye contact to create a better connection and see if
they are listening.
Keeping too much eye-contact might creep people out.
Giving no eye-contact might make you seem insecure. If you
are not used to keeping eye-contact it might feel a little hard
or scary in the beginning but keep working on it and you’ll
get used to it.
HAVE EYE CONTACT,BUT DON’T
STARE
SMILE AND LAUGH
 li gh ten up, don ’t t ake yo urse lf too ser io usl y.
 Rela x a bi t, sm ile an d la ugh when someo ne sa ys
so met hi ng funny. Peo ple wil l be a lo t mo re
in clin ed to list en to you if yo u see m to be a
pos it iv e p er son .
 But don ’t be the fi rst to lau gh at you r own jok es, it
mak es you seem ner vou s an d nee dy. Sm ile when
you are in trodu ced to som eone bu t don’t keep a
smi le plast er ed o n you r f ac e, yo u’l l seem in sin cer e.
 KEEP YOUR HEAD UP
Don’t keep your eyes on the ground, it
might make you seem insecure and a bit
lost. Keep your head up straight and your
eyes towards the horizon
USE YOUR HANDS MORE
CONFIDENTLY
 Instea d of fidge ting wit h your hands
and scr atc hi ng your face us e th em to
co mmuni ca te wha t you are tryin g to
say.
 Use your hands to descri be
somet hi ng or to add weig ht to a po int
you are trying to ma ke . But don’t us e
th em to muc h or it mi ght bec om e
di stra cti ng . And do n’ t let your ha nd s
fla il around , us e th em wit h som e
co ntr ol.
KEEP A GOOD ATTITUDE

 last but n ot l east , keep a positive, op en and relax ed attitud e.

 How you feel wil l come thr ough in yo ur bod y lan gua ge and
ca n mak e a m ajo r dif feren ce.
Soft Skills Vs Hard
Skills
Hard Skills Soft Skills
Measurable or Immeasurable
technical skills Skills Dealing
Things done in with Mental
the Workplace Make-Up
Primarily Ability to deal
Solitary with other people
at the Work
Place
Predominantly
Soft Skills + Hard Skills =
Core Skills
Ready for
Co-Operation?