Non- Verbal Communication

Introduction
Constitutes 93% of the effectiveness of communication Communication without words Very useful in business communication

Non verbal communication types

3

Paralanguage

Paralanguage
Tone
Pitch Intonation Pause Stress Rhythm

4 Others..

Kinesics

Others..5

Gesture

Others..6

Posture

Others..7

Physical Appearance
Formal Appearance Party Appearance

Others..8

Facial Expressions

Others..9

Body Language
Hostile Lying

Insecure

Arrogant

uncomfortable

Not open to communicating

Hiding

Impatient

Others.. 10

Oculesics

Duration Shyness Cultural Differences

Others.. 11

Proxemics

Others.. 12

Haptics

Functional/Professional Social/Polite Friendship/Warmth Love/Intimacy

13

14

The Truth About Mehrabian Model

15

Some More Concepts

Sociofugal/Sociopetal Architecture
Sociofugal Nonverbal Features
Any nonverbal features that separate communicators Examples: barriers (desks), cubicles, closed doors(and windows) fences, hedges Some spaces such as railway waiting rooms in which the seating provisions are formally arranged in fixed row, tend to discourage conversation

Sociopetal Nonverbal Features

Any nonverbal features that bring communicators together and encourage, enable or lengthen their interaction Examples: open doors and windows, open architecture (less/no cubicles), conversation pieces (and paintings, etc.)

Furniture arrangement in public places has a distinct relationship to the degree of conversation

Why are Nonverbal Codes difficult to Interpret?

Nonverbal communication is responsible for much of the misunderstanding that occurs during communication
Ambiguity of nonverbal communication occurs for two reasons:
People use the same code to communicate a variety of meanings People use a variety of codes to communicate the same meaning

One Code Communicates a Variety of Meanings

The ambiguity of nonverbal codes occurs in part because one code may communicate several different meanings For example, raising your right hand may mean that you are taking an oath, you are demonstrating for a cause, or you want a taxi to stop for you

You may stand close to someone because of a feeling of affection, because the room is crowded, or because you have difficulty hearing.

A Variety of Codes Communicate the Same Meaning

Any number of codes may be used to communicate the same meaning Example: Nonverbal ways by which adults communicate love or affection
You may sit or stand more closely to someone you love You might speak more softly, use a certain vocal intonation Alter how quickly you speak to communicate You choose to dress differently

Cultural differences are especially relevant when we consider that multiple cues may be used to express a similar message.

Non Verbal in written form

Emoticons are important tools when you are trying to convey your feelings to another person electronically Without vocal inflections, facial expression, and bodily movement, emotions are difficult to interpret

Emoticons can be helpful in avoiding misunderstanding.

No absolute, standard definitions exist for individual emoticons, but many people have common understandings for a variety of these symbols

 Generally, emoticons are made to resemble a face Examples of emoticons:

Learning through Non Verbal

In Indigenous Mayan communities of the Americas, children learn how to partake in adult activities through nonverbal communication Learn in this manner due to their exposure to adult activities at a young age At a young age, children intently observe and listen in on adult activities As a result, when children take on adult activities for themselves the first time they do not need verbal communication in the form of directions from adults

Genetics
The limbic brain is responsible for non verbal actions as it is the part of the brain that reacts to the world around us reflexively and instantaneously, in real time, and without thought. There is evidence that the nonverbal cues made from person-toperson do not entirely have something to do with environment. Phenotypic traits can also convey certain messages in nonverbal communication, for instance, eye color, hair color and height. Research into height has generally found that taller people are perceived as being more impressive.

Melamed and Bozionelos (1992) studied a sample of managers in the United Kingdom and found that height was a key factor in who was promoted.

Nonverbal Communication in Business

Knowledge of nonverbal communication in business plays two roles: Managers it to effectively lead other employees and team members Team members in the business use nonverbal cues to communicate information to individuals outside the business, whether theyre clients, competitors or colleagues in a complementary industry In business, nonverbal communication can affirm or belie the words actually being spoken. Understanding the elements of nonverbal communication can be an enormous benefit in terms of working with colleagues, competitors, clients and potential clients.

 Nonverbal communication can help demonstrate confidence, enthusiasm and professionalism through attire choice, active listening cues and the ability to present a message.
Nonverbal communication can play a special role in international business settings, where even with the aid of translators there may be a natural wariness about the accuracy of intentions, details or offers revealed. Nonverbal communication can benefit in terms of effective eye contact while giving a presentation to large groups of people

Silences
Silence is the lack of audible sound or presence of sounds of very low intensity. Silence is also used as total communication, in reference to non verbal communication and spiritual connection. Silence is an important factor in many cultural spectacles, as in rituals. In discourse analysis, speakers use brief absences of speech to mark the boundaries of prosodic units.

Silence in speech can be hesitation, stutters, self-correctionor deliberate slowing of speech to clarify or aid processing of ideas

OLFACTICS
Olfactics refers to people's sense of smell

Sense of smell serves an important biological function

Delicious smell from food facilitates appetite

Bad or fishy smell keeps us away from rotten food so we will not get sick from eating them.

A smell can trigger the oldest of memories We can remember what we smell longer than what we see & hear. Can even be used as a warning system