Professional Documents
Culture Documents
langua
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Key to effective
Interpersonal skill
Learning is acquired by reading
books, but much more necessary
learning, the knowledge of the
world, is only to be acquired by
reading men, and studying all the
various editions of them
-- Lord chesterfield, “Letters
to his son”
Body language
• Body language is the quiet,
secret and most powerful
language of all!
• Our bodies send out
messages constantly and
often we don't recognize
that we're communicating
a lot more than we realize.
TOTAL IMPACT OF A MESSAGE
VERBAL
7%
NON-VERBAL VOCAL
55% 38%
When a stranger or
someone gets too
close, we feel
uncomfortable.
• language of gesture is
rich in ways for
individuals to express a
variety of feelings and
thoughts, from
contempt and hostility
to approval and
affection
GESTURE
• certain gesture are
culture specific.
• What might be a
greeting gesture in one
culture may be
offensive in another
culture.
GESTURE
• Please leave