You are on page 1of 22

Emotional Intelligence

A Leaders Primer

Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction.

Three Competency Domains


1.

Technical Skills
Cognitive Abilities EI Abilities

2.

3.

Studies* show:
For all levels of jobs, EI
competencies are twice as effective as IQ in determining an individuals success rate. The higher the level of a position in an organization, the more EI seems to matter. Executive Leaders show an 85% correlation between EI competency and success.

EI Competencies
EI

Self-Awareness Self-Management Social Awareness Relationship Management

Self-Awareness
Knowing ones internal states, preferences, resources and intuitions

Emotional Self-Awareness

Accurate Self-Assessment
Realistic Self-Confidence

Knowing ones internal states, preferences, resources and intuitions

Emotional Self-Awareness Recognize your own inner signals, note how decisions and values match Accurate Self-Assessment Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self-Confidence Be willing and able to play to your strengths, admit you have them!

Self-Management
Managing ones internal states, impulses and resources

Emotional Self-Control Transparency

Optimism
Adaptability Innovation Achievement

Managing ones internal states, impulses and resources Emotional Self-Control Manage your own disturbing emotions, stay calm and clear-headed Transparency Live your values, admit mistakes, never turn a blind eye Optimism Roll with the punches, expect the best of everyone. Adaptability Flexible, nimble, fluid, comfortable with ambiguity Innovation Seize opportunities, or create them Achievement Continually learning and teaching ways to do things better

Social Awareness
Awareness of others feelings, needs, concerns and the currents, networks and politics of the organization

Empathy
Organizational Awareness

Service Orientation

Awareness of others feelings, needs, concerns and the currents, networks and politics of the organization

Empathy Listen, attune, grasp others perspectives


Organizational Awareness Politically and politically astute, know the values and unspoken rules Service Orientation be available to your staff, serve to receive excellent service

Relationship Management

Inspirational Influence Developing Others Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration

Awareness of ones effect on others, ability to work effectively and efficiently with others

Awareness of ones effect on others, ability to work effectively and efficiently with others

Inspirational Embody what you ask of others Influence Be persuasive and engaging Developing Others Cultivate peoples abilities Change Catalyst Recognize the need for change, challenge the status quo Conflict Management acknowledge and redirect Building Bonds Cultivate the web of relationships Teamwork & Collaboration Be a model of respect, helpfulness and cooperation

Your goals or what do you really want

Jot down three areas where youd like to be more effective (work and / or personal life) Prepare to discuss some of these goals with the group Provide your insights to participants

Self Assessment Opportunity

Self assessment available at: http://www.utne.com/azEQ.tmpl


Slideshow available at: http://www.psers.state.pa.us/ei.ppt

EQ Self-Assessment Checklist
Rate each question below on a scale of 1-5, according to how true it is of you.

virtually never

virtually always

____ 1) I am aware of the physical reactions (twinges, aches, sudden changes) that signal a gut reaction. ____ 2) I readily admit mistakes and apologize. ____ 3) I let go of problems, anger, or hurts from the past and I can move beyond these. ____ 4) I generally have an accurate idea of how another person perceives me during a particular interaction. ____ 5) I have several important things in my life that I am enthusiastic about and I let it show. ____ 6) I can easily meet and initiate conversation with new people when I have to. ____ 7) I take a break or use another active method of increasing energy when I sense that my energy level is getting low.

Assessment Discussion
Discuss these questions in groups:

Is self-assessment a valuable tool? How are comparisons of group scores useful? Is it worth the time to develop soft skill sets? What resources are out there for us?

How can we use Emotional Intelligence Concepts in a Leadership Context???

EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life.

Issues affecting HR professionals

Brainstorm issues How can we incorporate EI tactics to help us do our jobs effectively? How can we use EI competencies to shield us from the traumatic energy that comes our way?

EI Competencies
EI

Self-Awareness Self-Management Social Awareness Relationship Management

(from Primal Leadership Goleman, Boyatzis and McKee 2002)

A chance to question our answers

What issues do you see arising in attempting to institute an EI competency in your agency? What value do you see in developing EI competencies for yourself and those staff who work with you?

EI !

What are your questions / concerns / comments about this presentation?

Emotional Intelligence
A Leaders Primer

You might also like