Professional Documents
Culture Documents
A Leaders Primer
Feelings are indispensable for rational decision making. They are like a compass, they guide us in the right direction.
Technical Skills
Cognitive Abilities EI Abilities
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Studies* show:
For all levels of jobs, EI
competencies are twice as effective as IQ in determining an individuals success rate. The higher the level of a position in an organization, the more EI seems to matter. Executive Leaders show an 85% correlation between EI competency and success.
EI Competencies
EI
Self-Awareness
Knowing ones internal states, preferences, resources and intuitions
Emotional Self-Awareness
Accurate Self-Assessment
Realistic Self-Confidence
Emotional Self-Awareness Recognize your own inner signals, note how decisions and values match Accurate Self-Assessment Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self-Confidence Be willing and able to play to your strengths, admit you have them!
Self-Management
Managing ones internal states, impulses and resources
Optimism
Adaptability Innovation Achievement
Managing ones internal states, impulses and resources Emotional Self-Control Manage your own disturbing emotions, stay calm and clear-headed Transparency Live your values, admit mistakes, never turn a blind eye Optimism Roll with the punches, expect the best of everyone. Adaptability Flexible, nimble, fluid, comfortable with ambiguity Innovation Seize opportunities, or create them Achievement Continually learning and teaching ways to do things better
Social Awareness
Awareness of others feelings, needs, concerns and the currents, networks and politics of the organization
Empathy
Organizational Awareness
Service Orientation
Awareness of others feelings, needs, concerns and the currents, networks and politics of the organization
Relationship Management
Inspirational Influence Developing Others Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration
Awareness of ones effect on others, ability to work effectively and efficiently with others
Awareness of ones effect on others, ability to work effectively and efficiently with others
Inspirational Embody what you ask of others Influence Be persuasive and engaging Developing Others Cultivate peoples abilities Change Catalyst Recognize the need for change, challenge the status quo Conflict Management acknowledge and redirect Building Bonds Cultivate the web of relationships Teamwork & Collaboration Be a model of respect, helpfulness and cooperation
Jot down three areas where youd like to be more effective (work and / or personal life) Prepare to discuss some of these goals with the group Provide your insights to participants
EQ Self-Assessment Checklist
Rate each question below on a scale of 1-5, according to how true it is of you.
virtually never
virtually always
____ 1) I am aware of the physical reactions (twinges, aches, sudden changes) that signal a gut reaction. ____ 2) I readily admit mistakes and apologize. ____ 3) I let go of problems, anger, or hurts from the past and I can move beyond these. ____ 4) I generally have an accurate idea of how another person perceives me during a particular interaction. ____ 5) I have several important things in my life that I am enthusiastic about and I let it show. ____ 6) I can easily meet and initiate conversation with new people when I have to. ____ 7) I take a break or use another active method of increasing energy when I sense that my energy level is getting low.
Assessment Discussion
Discuss these questions in groups:
Is self-assessment a valuable tool? How are comparisons of group scores useful? Is it worth the time to develop soft skill sets? What resources are out there for us?
EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life.
Brainstorm issues How can we incorporate EI tactics to help us do our jobs effectively? How can we use EI competencies to shield us from the traumatic energy that comes our way?
EI Competencies
EI
What issues do you see arising in attempting to institute an EI competency in your agency? What value do you see in developing EI competencies for yourself and those staff who work with you?
EI !
Emotional Intelligence
A Leaders Primer