Classification of BPs

Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

11

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

12

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

15

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

16

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

19

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

20

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

23

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

24

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

27

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

28

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

31

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

32

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

35

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

36

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

39

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

40

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

43

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

44

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

47

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

48

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

51

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

52

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

55

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

56

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

59

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

60

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

63

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

64

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

67

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

68

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

71

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

72

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

75

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

76

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

79

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

80

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

83

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

84

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

87

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

88

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

91

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

92

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

95

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

96

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

99

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

100

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

103

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

104

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

107

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

108

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

111

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

112

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

115

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

116

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

119

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

120

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

123

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

124

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

127

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

128

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

131

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

132

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

135

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

136

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process