Professional Documents
Culture Documents
AGENDA
Patricks case Leadership or, and Management Leadership for breakthrough Strengthen Leadership what your organization CAN do Strengthen Leadership- what you CAN do Review and Questions TIME CONTRACT ?.....90+30mins?
STRUCTURE
LEADERSHIP BEHAVIOR
PROCESSES
CULTURE
STRONG POSITIVE PERFORMANCE OUTCOME
Fn of dispositions:
CULTURE
ALL ABOVE WILL INVARIABLY LEAD TO NEGATIVE NUMBERS..SHOWING PERFORMANCE BELOW POTENTIAL .. AND THE AFTERMATH!
CSL
2 of a Kind
Leadership Management
Customer focus
People Involvement System Approach to management Process approach to management Factual approach to decision making Continual improvement Mutually beneficial supplier relationship
WHAT CHANGE ?
The leadership function in any organization has the responsibility for anticipating, mastering and managing change. Where is leadership in your situation? Leadership at all levels, in the right quantity and quality
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The professional Manager needs to understand the need for change in todays organizations. Change as in:
a global world , global market consumer consumption pattern tilting towards service and value rapid technological changes workforce - diversity and inclusion, gender, etc forms of government, as the world becomes more and more democratic
And so, all businesses are in a world championship in the millenium. The only permanent thing in life is CHANGE
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Trends in the Customer Environment Because of the changing demand of customers and changing customer bases,the customer environment is very different from even ten years ago.
Potential discussion question: What trend have you felt or observed in your customer environment?
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Trends in the Customer Environment New Environment Long-term preferred vendors Global markets Purchases based on service and value Old Environment Multiple competing vendors
Local markets Purchasing based on quality and cost Long cycle time for product development
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Trends in the Financial Environment The financial environment is a higher stakes game today. Everyone at all levels of organizations is responsible for profit contribution. Potential discussion question: How has our financial environment changed? What has been the impact of these changes?
Where to invest ?
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Working in Teams
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Managers must demonstrate three critical qualities to guarantee success at leadership anywhere:
Vision Initiative Innovation But something could help or inhibit the development of each of these elements in the individual or organization. That name is PARADIGM
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Key issues
The old way - it s not possible! The new way - nothing is impossible! If paradigm shifts, its back to zero! Speed of change confronting us... Paradigm Proactivity
Understand your own paradigm,
Paradigm pioneersUsually outsiders Ready to act fast and take the leap of faith
What is the one thing that you believe to be impossible, but if it happened, would fundamentally change the business you are in?
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PARADIGM
Paradigms are good because they show us what to do to be successful in whatever situation. But paradigms have a shelf life beyond which
PARADIGM
Obsolete paradigms blind us to opportunities around us, when we stick to doing things the old
Business Process
Organisations are moving toward Total Quality when they begin to set stretch goals for themselves and then start achieving them!
-Bob Eller, July 1991
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1960
1990
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PARADIGM CHECK What is the one thing you believe to be impossible, but if it happens, would fundamentally change the business you are in?
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VISION - Note.
Mission can stay but not so Vision. Organisations that operate at the edge of their paradigm easily change their visions in the process. J. F. Kennedy (1963)
America will put a man on the moon and bring him back at the end of this decade...
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Vision should not be expressed in numbers, i.e., P+L, ROCE, etc. improved results are a consequence of positive Vision achieved. Values help measure rightness of vision and direction Vision without action is merely a dream; action without Vision just passes the time; Vision with action can change the world.
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The prevailing culture in an organisation can facilitate the success of reform or frustrate it as a whole. Culture in the work context is a particular form or stage of work life. There are two major constituents of organizational culture Climate and Managerial styles.
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Simply stated, Climate is the atmosphere of the workplace. It is the mixture of feelings, perceptions, norms, values, policies and procedures that summarize the way things are done here. Individual managers like you are responsible for the climate operating in your immediate environment i.e. with your immediate staff. Good climate, bad climate.
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BREAKTHROUGH CULTURE Outstanding managers achieve excellence through creating breakthroughs and turning every breakthrough into a norm. Organisations that record frequent breakthroughs are paradigm shifters. Through their paradigm proactivity, these organisations move faster to their VISIONS. Break through culture exists only where the organisational culture and climate are right.
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CLIMATE
CLIMATE
or
the mixture of feelings, perceptions, norms, values, policies and procedures that summarises the way we do things here.
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CLIMATE
It has been established that climate has a direct influence on performance. It also differentiates one workplace from another.
The climate in a workplace influences individual motivation and behavior on the job.
Therefore, it can have a positive or negative influence on results.
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Climate can be described and measured: Conformity Is there too much red tape? Is red tape interfering with task accomplishment? Is innovation encouraged here? Responsibility Are important tasks delegated to subordinates Can you do your job without constant monitoring
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Standards Do you have challenging but attainable goals? Is mediocrity tolerated? Rewards Do rewards outweigh punishments? Are rewards linked to performance? Clarity Do people know what is expected of them? Do people understand the big picture? Team spirit Do individuals cooperate? Are there feelings of trust and pride?
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CLIMATE
Climate, as in organisational culture, is important to Reforms because: It has a direct influence on peoples performance. It differentiates one work place from another. It can be described, measured, influenced. It influences the behaviour and motivation of individuals working for you. It could impact positively or negatively on reforms and results.
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Managerial style
One major influence on the climate of the workplace is the predominant managerial style of individual managers.
Definition The behavior a manager uses to plan, organize, motivate, and control; the extent to which he/she:
Listens, Sets goals and standards, Develops action plans (short - and long - range),
a lot
Managerial Styles:
Coercive - Do it the way I tell you Authoritative - Firm but fair Affiliative - People first, task second Democratic Participative Pace-setting - Do it myself Coaching - Developmental
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Managerial Styles
Best
There is no: Right Wrong Style
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Coercive Pace-setting
Affiliative
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Firm A
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MEDIUM 50
LOW 0
HIGH 100
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MEDIUM 50
* *
Firm B
LOW 0
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TeamSpirit
+/-
+/-
+/-
+/-
+/-
+/-
+/-
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Conclusion
Thank You
QUESTIONS