Professional Documents
Culture Documents
Young Sector
Relatively New Growing
Average Employee
Equivalent to highly skilled professional More autonomous than average employee in other sectors
Dynamic Sector
Growing rapidly Significant Number of Jobs ( 10 million Indians)
IT issues
Danish Foreign Service reported CSC to the police and CSC paid the Indians
2009 : agreement between CSC and PROSA expires and until new agreement is formed , old agreement is valid
2010 : CSC suggests pay cut of 10% and increase in working hours because of economic conditions
CSC locked out 120 employees ( not illegal ) and unusual because employer initiated industrial conflict not union
PROSA sent out strike notice effective June 1 2011. 330 employees on strike
23 June CSC was allowed to free itself of agreement with PROSA because of duration and intensity of conflict
Br. Christopher Ng, Regional Secretary, UNIAPRO, Prof. Philip Taylor Sterling University, Scotland
When top IT companies were laying off employees in the midst of the 2008 recession, Unites was actively involved in taking up the cause of the employees
Unites helped in the settlement of dues to the employees of Apex Geospatial in Hyderabad after the company shut down
MISSION HISTORY Spanish-owned Santander UK started returning its Indian call centres operating since 2003 from Bangalore and Pune to Britain following a high number of complaints from customers. Around 500 young employees were losing their jobs A core value of UNITES to promote the active involvement and unity of employees that have been historically marginalized and silenced. UNITES serves as a vehicle for employees to build power. We build bridges between youth, families, and community members to work for community change. CORE VALUES 1. Challenges confronting IT, Call Centre & BPO professionals 2. Organizing & Negotiating IT, Call Centre & BPO professionals 3. Adoption of Action Programme 4. Adoption of Constitution
Current Scenario
Opened up UNITES Kolkata in mArch,2010 New Generation Network meeting held in Hyderabad,
A Comparison
Traditional Demand
Formation Members Leader Mostly less educated, poor class A need of a leader from outside is needed to negotiate with management Gheraos, strikes which often lead to Violence Highly educated, middle class Leader will be more like a facilitator
Form of protest