TENNESSEE.

GOV

Using Software to Enhance

Performance
ETA Performance and Reporting Summits 2007:
Innovation Driving Integration Workshops

Dan Holton
Tennessee Department of Labor and Workforce
Development
Employment and Workforce Development
1
 Overview
•
Software and Integrated Business Model
•
Development of Technology/Data Model
•
Reporting Enhances Integrated Service
Model
•
Data Management Vision

2
Data Quality in Practice
Local processes

•
State processes
•
One-Stop Workforce and Information
Services
•
Trade Adjustment Assistance
•
VETS
•
WIA/NEG

3
Discoverer Software

Ad-hoc reporting tool available to local areas 4

5
 Getting Started
Application

Table/Folde
r Structure

Data
Element
Selection

Format

6
 Technical
Assumptions
Data
Dictionary

Data Scope

Data Sharing

7
Performance Results and
Service Strategy
Performanc
e Groups

Service Types

Reports

8
9
 Blended Approach to
Decision-Making
•
Using Discoverer to Enhance
Performance
•
Strengthen Program Oversight
•
Build or Maintain Program Partnerships
•
Streamline Job Seeker Service Strategy

10
 Enhance Customer
Outcomes Through:
•
Satisfaction
•
Information Coverage and Prompt
Delivery
•
Service Quality
•
Timely and Accessible Workforce
Information
11
 Enhance Business
Outcomes Through:
•
Efficient Use of Government Resources
•
Saves Money and Time
•
Responsive to Public Need
•
Active and Timely Support

12
 Strengthen Program
Oversight Through:
•
Productivity
•
Timely and Accurate Report Sharing
•
Reliable
•
Security and Safety

13
 Strengthen Partnerships
Through:
•
User Satisfaction
•
Repeatable Results
•
Common Tools for Common Measures
•
Universal Skills

14
And Streamline Job Seeker
Service Through:
•
Timely and Real Interventions
•
Shared Resources
•
Real-Time Program Status
•
Shared Responsibilities

15
 Now, Taking a Page from
the Discoverer Report……

16
 Current and Estimated
Outcomes can be
Estimated…
•
Immediate ID
•
Program Actual Start Date
•
Program Actual Closure Date
•
Share ID of Possible Soft Exits,
Graduated
•
Quick-View of Demographics

17
 Monitoring and Review
Reports are Shared and
Repeatable
•
SSN
•
Associations with Providers
•
Obligation and De-obligation
•
Statewide vs. Formula
•
Database Tracking

18
 Monitor Report on Elapsed
Days to Closure
Adults - Elapsed Days: Participation - Exit

4000.00

3500.00

3000.00

2500.00

2000.00

1500.00

1000.00

500.00

0.00

LWI A 01 LWI A 02 LWI A 03 LWI A 04 LWI A 05 LWI A 06 LWI A 07 LWI A 08 LWI A 09 LWI A 10 LWI A 11 LWI A 12 LWI A 13

L WI A s

Days M ean Days M ean - All LWIAs

Days Range Days Range - All LWIAs

19
 Improves Program
Partnerships….
•
Regular Interactions with WIA/W-
P/VETS/TAA
•
Shared Database Tables
•
Shared Resources through Contractors
and Providers
•
Common Business Objectives
•
Common Files
20
And, Streamlines Strategies
Through:
•
Functional Rather than Programmatic
Interaction
•
Ready Access to List of Providers
•
Quick Assignment to Providers
•
Shared Responsibilities
•
Encourages Immediate Data Entry and
Reports
21
The Use of Discoverer
Software Can Enhance
Performance by its Focus
on:
People
Reliable Technology
Security
Real-Time Processes and
Activities
Business and Customer Results
22
TENNESSEE. GOV

Contact Information:

Dan Holton
Program Manager
TN Dept of Labor and Workforce
Development
Dan.holton@state.tn.us

23
 Thank You!

Washington’s Next

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