Implementing Cisco Unified Communications IP Telephony Part 1

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.01

Course Lab Guide

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.02

Lab Content (17 Labs)

Lab 1-1: Cisco Unified Communications Manager Installation and Upgrade Discovery Lab 2-1: Exploring Cisco Unified Communications Manager Administration Options Lab 2-2: Configuring Cisco Unified Communications Manager Initial Settings Lab 2-3: Managing User Accounts in Cisco Unified Communications Manager

Lab 3-1: Configuring Voice VLANs

Lab 3-2: Implementing IP Phones Lab 3-3: Hardening IP Phones Lab 4-1: Implementing MGCP Gateways Lab 4-2: Configuring Cisco Unified Communications Manager Call-Routing Components Lab 4-3: Implementing Digit Manipulation Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager Lab 5-1: Implementing Media Resources Lab 5-2: Configuring Cisco Unified Communications Manager User Features Lab 5-3: Configuring Presence-Enabled Speed Dials and Lists Lab 5-4: Integrating Cisco Unified Communications Manager to Voice-Mail Systems Lab 5-5: Enabling Cisco Unified Video Advantage
2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.03

Lab Physical Topology

PSTN

CUCM1-x

HQ-x

PSTN CUCM2-x HQ2-x

Phone1-x UNITY-x Phone2-x PC-x

Phone3-x
2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.04

Lab VLAN
Switch 10.x.1.202 Subnet 10.x.1.0/24 Subnet 10.x.2.0/24
10.x.1.101 10.x.2.101 10.x.3.101

CUCM1-x 10.x.1.1 HQ2-x 10.x.1.102 HQ-x CUCM2-x 10.x.1.2 Phones 1 to 3 PSTN 10.x.1.201 UNITY-x 10.x.1.4 DHCP PC-x DHCP Subnet 10.x.3.0/24

VLAN voice server VLAN phones

VLAN data

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.05

Lab Network
Phone1-x Phone2-x Phone3-x

PSTN
DHCP DHCP DHCP

10.x.250.201/32 PSTN

10.x.2.0/24 PC-x HQ-x .101

DHCP

.201

10.x.3.0/24

.101 .101

.2

10.x.1.0/24 10.x.250.101/32

CUCM2-x
.202

.1

.4

.102

Switch HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.06

Lab 1-1: Cisco Unified Communications Manager Installation and Upgrade Discovery
Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

10.x.2.0/24 PC-x HQ-x .101

DHCP

Install Cisco Unified Communications Manager on subscriber server. Install Cisco Unified Communications Manager on publisher server.

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

CUCM2-x

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.07

Lab 2-1: Exploring Cisco Unified Communications Manager Administration Options

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

10.x.2.0/24 PC-x HQ-x .101

DHCP

Web and SSH access to Cisco Unified Communications Manager.

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

Explore Cisco Unified Communications Manager administration options.

CUCM2-x

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.08

Lab 2-2: Configuring Cisco Unified Communications Manager Initial Settings

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

10.x.2.0/24 PC-x HQ-x .101

DHCP

10.x.3.0/24

.101 .101

Configure initial settings and enable DHCP services.

.2

10.x.1.0/24

CUCM2-x

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.09

Lab 2-3: Managing User Accounts in Cisco Unified Communications Manager

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

10.x.2.0/24 PC-x HQ-x .101

DHCP

Configure and manage user account, locally.

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

CUCM2-x

Manage user accounts through LDAP, synchronization, and authorization.

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.010

Lab 3-1: Configuring Voice VLANs

Phone1-x

Phone2-x

Phone3-x

Configure PoE on switch ports to provide IP phones with power.

PoE

VLAN Voice

VLAN Data

Configure voice and data VLAN on switch ports.

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.011

Lab 3-2: Implementing IP Phones

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

10.x.2.0/24 PC-x HQ-x .101

DHCP

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

Add IP phones in Cisco Unified Communications Manager: Using auto registration Using BAT Using GUI (manually)

CUCM2-x

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.012

Lab 3-3: Hardening IP Phones

Phone1-x Phone2-x Phone3-x

1.

DHCP

DHCP

DHCP

2. 3. 1.
HQ-x .101

Disable settings access. Disable GARP. Disable PC port.

10.x.2.0/24

1. 2.

Restrict settings access. Disable GARP.

.2

PC-x

2.

DHCP

10.x.3.0/24

.101 .101

No web access to IP phones. No access to voice VLAN.

10.x.1.0/24

CUCM2-x

Configure IP phone hardening features.

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.013

Lab 4-1: Implementing MGCP Gateways

Phone1-x Phone2-x Phone3-x

PSTN
DHCP DHCP DHCP

10.x.2.0/24 PSTN PC-x HQ-x .101

DHCP

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

CUCM2-x

Add MGCP gateway to Unified CM.

.1 .4 .102

Configure MGCP gateway.

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.014

Lab 4-2: Configuring Cisco Unified CallCommunications Manager Routing Components

Phone1-x Phone2-x Phone3-x

PSTN
DHCP DHCP DHCP

10.x.2.0/24 PSTN

1. Add a second gateway (HQ2-x) for redundancy. DHCP 2. Use Cisco 10.x.3.0/24 Dialed Number Analyzer for .2 10.x.1.0/24 path verification.
CUCM2-x

PC-x

HQ-x .101
.101 .101

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.015

Lab 4-3: Implementing Digit Manipulation

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

10.x.2.0/24

Prefixes 9 to the calling number of incoming PSTN calls.

PSTN

PSTN

Strips 51x-555 off PC-x called number of incoming calls from DHCP the PSTN.
.2

HQ-x .101 10.x.3.0/24

.101 .101

10.x.1.0/24 PSTN Phone

CUCM2-x

.1

.4

Uses .102 ISDN debug to see digit manipulation results.

HQ2-x

Dials 51x-555-2002.

CUCM1-x

UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.016

Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

Manager phone requires FAC for international calls outside of business hours.
PSTN

PSTN

10.x.2.0/24

Lobby phone can place calls only to regular employees and emergency.
.2

PC-x HQ-x .101

DHCP

10.x.3.0/24

.101 .101

Regular employee phone cannot place international calls outside of business hours.

10.x.1.0/24 PSTN Phone

CUCM2-x

Configure CoS, time-based routing, and FAC.

.1 .4 .102

Outside callers cannot reach the manager phone.

HQ2-x

CUCM1-x

UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.017

Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager

Phone1-x Phone2-x Phone3-x

2ndLG
DHCP DHCP DHCP

PSTN

10.x.2.0/24 PC-x

PSTN

1stLG
DHCP

HQ-x .101 10.x.3.0/24

.101 .101

Configure.2line 10.x.1.0/24 group, hunt list, hunt pilot, and CUCM2-x final forwarding.
.1 .4

PSTN Phone

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.018

Lab 5-1: Implementing Media Resources

Phone1-x Phone2-x Phone3-x

Use MOH and conferences.

PSTN

DHCP

DHCP

DHCP

10.x.2.0/24 PSTN PC-x

Configure media resources: MOH DHCP 10.x.3.0/24 Hardware conference bridge Software .2 conference 10.x.1.0/24 bridge Implement media resource CUCM2-xcontrol. access

HQ-x .101
.101 .101

PSTN Phone

.1

.4

.102

Configure hardware conference bridge.

HQ2-x

CUCM1-x

UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.019

Lab 5-2: Configuring Cisco Unified Communications Manager User Features

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

User features:
Intercom Barge and Privacy CallBack User Web Page Call Pickup

10.x.2.0/24 PC-x HQ-x .101

DHCP

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

CUCM2-x

Configure user features

.1 .4 .102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.020

Lab 5-3: Configuring Presence-Enabled Speed Dials and Lists

Phone1-x Phone2-x Phone3-x

DHCP

DHCP

DHCP

Each phone monitors status of other two phones.

10.x.2.0/24 PC-x HQ-x .101

DHCP

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

Enables Presence Subscriptions. Implements Presence policies.

CUCM2-x

.1

.4

.102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.021

Lab 5-4: Integrating Cisco Unified Communications Manager to Voice-Mail Systems

Phone1-x Phone2-x Phone3-x

Forwards to voice-mail. Leaves voice-mail messages.

DHCP DHCP DHCP

10.x.2.0/24

Retrieves voice-mail messages.

HQ-x .101

DHCP

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

Configures voice-mail integration.

CUCM2-x

.1

.4

.102

Configures Cisco Unified Communications Manager integration.

HQ2-x

CUCM1-x

UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.022

Lab 5-5: Enabling Cisco Unified Video Advantage

Phone1-x Phone2-x Phone3-x

Install Cisco Unified Video Advantage on PCs.

Attach Cisco VT Advantage Cameras to PCs. Place video call.
HQ-x .101

DHCP

DHCP

DHCP

10.x.2.0/24 Guest PC
DHCP DHCP

PC-x

10.x.3.0/24

.101 .101

.2

10.x.1.0/24

CUCM2-x

Enable video capabilities for Cisco IP phones.

.1 .4 .102

HQ2-x CUCM1-x UNITY-x

2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.023

 2008 Cisco Systems, Inc. All rights reserved.

CIPT1 v6.024