Professional Documents
Culture Documents
Supply Chain
Customer
Customer
Customer
Customer
Distribution center
Distribution center
Manufacturer
Tier 1
Tier 2
Tier 3
Legend
Supplier of services
Supplier of materials
Materials Management
Egg supplier
Sugar supplier
Flour supplier
Figure 7
Materials Management
FG storage
Egg supplier
Sugar supplier
Flour supplier
RM storage
Figure 7
Materials Management
FG storage
RM storage
Egg supplier
Sugar supplier
Flour supplier
Figure 7
Materials Management
FG storage
RM storage
Egg supplier
Sugar supplier
Flour supplier
Figure 7
Materials Management
Supermarket A distribution center Distribution domain of responsibility Supermarket B distribution center
FG storage
RM storage
Egg supplier
Sugar supplier
Flour supplier
Figure 7
Materials Management
Supermarket A distribution center Distribution domain of responsibility FG storage Supermarket B distribution center Transportation services supplier
RM storage
Egg supplier
Sugar supplier
Flour supplier
Figure 7
Benefits of SCM
Lower Inventories Lower Costs Higher productivity Shorter lead time Higher profit Greater customer loyalty
Inventory Measures
Average inventory = $2 million Cost of goods sold = $10 million 52 business weeks per year
Inventory Measures
Figure 8
Customer Relationship
Percent of orders
Order Fulfillment
Percent of incomplete
Supplier Relationship
Percent of
taken accurately Time to complete the order placement process Customer satisfaction with the order placement process
orders shipped suppliers Percent of orders deliveries on time shipped on time Suppliers lead Time to fulfill the times order Percent defects in Percent of botched services and services or returned purchased items materials Cost to produce the Cost of services service or item and purchased Customer satisfaction materials with the order fulfillment process
Supply-Chain Environments
TABLE 2 ENVIRONMENTS BEST SUITED FOR EFFICIENT AND RESPONSIVE SUPPLY CHAINS
Factor
Demand Competitive priorities
Infrequent
Low
High
Low
High
Supply-Chain Design
TABLE 3 DESIGN FEATURES FOR EFFICIENT AND RESPONSIVE SUPPLY CHAINS
Factor
Operation strategy
SCM System
Order Commitment Transportation Management Purchasing Management Demand Management Vendor-Managed Inventory Replenishment Planning Configuration Material Planning Scheduling Master Planning Strategic Planning