Introduction To Measure

Purpose Of Measure Phase

Identifies steps in the process for project focus Determines baseline measures for the process Defines process capability and entitlement

The Funnel Effect - Measure Phase

Key Tools Process Map C&E Matrix FMEA Measurement System Analysis Data Collection Plan Baseline Control Charts Process Capability Analysis Graphic Techniques
10 - 15 Xs

30 - 50 Inputs (X)

Optimized Process
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Measure Phase Deliverables

Define Measure Analyze Improve Control

Validated project definition Detailed process map with outputs and labeled inputs Clearly defined process output measures (Ys) Measurement System Analyses on the Ys Control charts on baseline, process performance Process capability and entitlement Assessment of current control plan C&E Matrix to determine focus within procesBlack Belto assess and prioritize process risk Low hanging fruit actions assigned to team Valid data in accordance with the data collection plan Graphical interpretation of data Determines baseline process performance
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Measure Phase Topics

Process Mapping Cause and Effect Tools Failure Mode and Effects Analysis (FMEA) Basic Statistics Control Chart Basics Data Collection and Analysis Measurement Systems Analysis (MSA) Capability Analysis Deliverables

Process Mapping Module

Why are process maps used? What is a process map? When are process maps developed? What is the difference between a SIPOC and a detailed process map? What is the definition of Value-added (VA), Business Value-added (BVA), and Non-value added (NVA) activities? What are process input classifications? What are the steps of detailed process mapping? How many process map types are available? How do process maps relate to other Black Belt tools?

Cause And Effect Tools Module

Why are cause and effect tools used? What are the cause and effect tools? What do cause and effect tools identify about processes? How do cause and effect tools relate to other Black Belt tools?

Failure Mode And Effects Analysis (FMEA) Module

Why is FMEA used in Black Belt projects? How does an FMEA interact with other Black Belt tools? What types of FMEA are used? How are Risk Priority Numbers (RPN) calculated? How is an FMEA analyzed and interpreted? How does an FMEA help a Black Belt prioritize aspects of a project to work on? How does FMEA relate to other Black Belt tools?

Basic Statistics Module

What are data types and mathematical data models? How are scales of measure determined and used? What are the definitions of variable and attribute data? What is the difference between descriptive and inferential statistics? What are measures of central location and measures of spread? How is a histogram created and interpreted? What is the difference between accuracy and precision, between a sample and a population? What is the normal distribution and the standard normal curve? What is the standard deviation and the z transformation, how are they interpreted? How is short term variation different from long term variation? How are data distributions and probabilities used?

Control Chart Basics Module

What control charts are used for? What is the difference between client specification limits (VOC) and process control limits (VOP) What are upper and lower control limits? What are common cause and special cause variation? What are the types of control charts used, when and why? How are control charts interpreted? What are the guidelines for using subgroups and sampling? What is the difference between a defect and a defective? What type of control charts are used for attribute data?

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Data Collection and Analysis Module

What is data collection? What is a data collection plan and why is data collection important? What are measurement types? What are operational definitions? What are sampling plan types? How is a sampling plan determined? How do other Black Belt tools relate to data collection plans? What is Pareto analysis and how is it used in Black Belt projects? What graphical analysis tools are available and how do they assist with Black Belt projects?

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Measurement Systems Analysis (MSA) Module

Why are measurement systems needed? What is a measurement system? What are the components of measurement error? What actions can be taken to overcome measurement error? What are the steps for an attribute data measurement system, for a variable data measurement system? What is the difference between randomization, repeats, and replicates? How are graphical output metrics interpreted?

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Capability Analysis Module

Why is process capability used and when is it used? How are client requirements translated into the process? How are processes characterized by data types? How are Z scores, sigma levels, and normality tests calculated and interpreted? How are rational subgroups chosen? How are capability indices estimated and interpreted?

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Project Report-Out Checklist

Prepare and deliver a 10 minute presentation that discusses the following project status items: DPMO (baseline and target)

Detailed process map C&E diagram, matrix and FMEA MSA completed and issues identified Data collection/sampling plan Process performance and entitlement Preliminary graphical analysis of data Define any red flags and recommendations to resolve Next steps Approval of report out signed by Project Champion

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Review Define Roadmap

Problem Statement CT Trees - CTC - CTQ - CTD Gap Analysis Business Impact Project Definition Performance Standards Team Members, Process Owner Charter Project Schedule, Delivery Milestones, Resources

Availability of Resources BB/Team Training Needs Barriers Schedule Budget

Wk 1

Create Problem Statement Team Process Scope (initial) Communication w/ BB, MBB, Champion

Identify CTQs

Define Performance Standards Project Goal Problem Statement Metric Definition Scope CTSs High-Level Process Map (SIPOC)

Phase Gate Reviews

Customer / Client Requirements (VOC)

Process Owner Project Team Champion Approval BB MBB Approval Establish Business Support (Viability) Project Tracking Documentation

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Measure Phase Roadmap

Continuation of the Breakthrough Strategy
KPOVs Validate Performance Data Capable Measurement System on Ys Data Collection / Sampling Plan Baseline Capability Voice of Process Baseline Control Chart Z, DPMO Process Scorecard Quantified Project Objectives Validated Financial Goals Availability of Resources BB/Team Training Needs Barriers Schedule Budget Phase Gate Review

Low hanging Fruit Identify Major Sources of Variation Potential KPIVs Identify Sources of Variation Detail PM Brainstorming Fishbone/CE FMEA Mistake Proofing - Poka Yoke - SPC (Ys & Xs) - SOP's

Validate Measurement System Process Map Measurement System Evaluation Calibration Studies Indiv. Tool Review

Capability Analysis

Define Performance Objectives (final) Baseline Project Goals Final Review Benchmarking

Wk 2

Valid Data VOC (specs)

Process Owner Champion BB MBB Project Tracking Documentation

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