Jeff Rasmussen Portland State University EMPA Capstone Presentation 2012

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods 4) Description of Research Findings 5) Significance of the Project 6) Acknowledgements

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

A. Jefferson County Conditions
B. State of Oregon Conditions C. 911 History and Trends

1) Background of the Project

A. Jefferson County Conditions
Rising Personnel Costs Lower 911 Tax Revenue Economy Telecommunication Trends

Tax Loophole

911 (Jefferson County) Local Agency Fees

$800,000 $600,000 $400,000 $200,000 $0

PROJECTION

911 Local Agency Fees

1) Background of the Project

B. State of Oregon Conditions
State Legislature Budget Notes in 2009, 2010, and 2012 911 Tax Sunsets in 2013 ($0.75/month 1995) NG911 (Text, Pictures, and Video) 2012 Kimball Report Savings of $31 Million if 911

Regionalized

1) Background of the Project

B. 911 History and Trends

PRE-911:

1) Background of the project

PRE-911:

Basic 9-1-1: Three-digit number is dialed. Central Office Switch. The emergency and its location are communicated by voice.
Enhanced 9-1-1: The call is selectively routed to the proper PSAP. The callers location and phone number are displayed. Wireless Phase I & II: The call is selectively routed to the proper PSAP. The callers phone number is displayed. The location of the cell tower handling the call and location information is displayed. The call is routed to a PSAP based on cell site/sector information.

1) Background of the project

NG911 - Technical Architecture Integrated Command Center

SOURCE: FCCs Communications Security, Reliability and Interoperability Council Working Group Key Findings and Effective Practices for Public Safety Consolidation October 2010

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods 4) Description of Research Findings 5) Significance of the Project 6) Acknowledgements

2) Goal & Purpose A. Identify Small PSAPs Costs

B. Identify Characteristics of Lower Cost PSAPs

C. Identify a Minimally Sized Rightsized PSAP D. Develop a Financial Template for

Consolidation Scenarios

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods 4) Description of Research Findings 5) Significance of the Project 6) Acknowledgements

3) Description of Research Methods A. Data Set

B. Analysis

3) Description of Research Methods A. Data Set

2) Description of Research Methods B. Analysis

1. 911 calls per resident 2. 911 tax revenue per resident 3. Percentage of expenditures paid by 911 tax revenue 4. Cost (gross) per resident 5. Cost (gross) per 911 call received 6. Residents per PSAP employee (FTE) 7. Annual 911 calls per PSAP employee (FTE) 8. Average 911 calls per hour

3) Description of Research Methods

B. Analysis
Grouped PSAPs into the National Emergency Number Associations (NENA) three size classifications: Small: Medium: Large*: Less than 19,000 population (13 PSAPs) Between 19,000 and 100,000 (17 PSAPs) Between 100,000 and above (7 PSAPs)

* NENAs large PSAP classification stops at 140,000 population. The six PSAPs in Oregon greater than 140,000 population are labeled large for this analysis.

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods 4) Description of Research Findings 5) Significance of the Project 6) Acknowledgements

4) Description of Research Findings

A. Smaller PSAP Costs B. Low Cost PSAP Characteristics C. Minimally Sized Rightsized PSAP D. Financial Template for Consolidation Scenarios

$100.00

$120.00

$140.00

$20.00

$40.00

$60.00

$80.00

$TRI County Comm+ *Wallowa County Sheriff+ Harney County Sheriff+ *John Day Comm Center+ *Morrow County Sheriff+ Baker County+ *Curry County Sheriff Jefferson County Sheriff+ Brookings PD Lincoln City PD+ Milton-Freewater Comm+ Toledo Police Department+ Ontario 9-1-1 Prineville 9-1-1+ Union County Comm+ Wasco County 9-1-1 Hood River County District+ Malheur County Sheriff *Tillamook County District+ Astoria 9-1-1 Lincoln County Comm Agency+ Umatilla County Sheriff+ Columbia 9-1-1 Comm District+ Corvallis Regional Comm+ Yamhill County Comm+ Klamath Comm District+ Lake Oswego Communications N. Marion County Comm (NORCOM) *Hermiston PD Newberg-Dundee Comm Deschutes County District+ Bureau of Emerg. Comm (Portland)+ Emerg. Comm S. Ore (Jackson)+ Washington County Comm+ Douglas County Willamette Valley Comm (Salem) Clackamas County+

A. Smaller PSAP Costs

4) Description of Research Findings

Gross Cost Per Resident & 911 Tax Revenue Per Resident

Small Size PSAPs

Gross Cost Per Resident

Medium Size PSAPs Large Size PSAPs

911 tax per resident

4) Description of Research Findings

B. Low Cost PSAP Characteristics
Residents per PSAP FTE
6,000 5,000 4,000 3,000 2,000 1,000 Small Medium Large Combined
Residents per PSAP FTE

5,597 4,423 3,356 1,446

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

TRI County Comm+ Toledo Police Department+ Lincoln City PD+ *Morrow County Sheriff+ *Wallowa County Sheriff+ Milton-Freewater Comm+ Harney County Sheriff+ *John Day Comm Center+ Hood River County District+ *Curry County Sheriff Brookings PD Baker County+ *Tillamook County District+ Prineville 9-1-1+ Ontario 9-1-1 Wasco County 9-1-1 Jefferson County Sheriff+ Columbia 9-1-1 Comm District+ Lincoln County Comm Agency+ Union County Comm+ Umatilla County Sheriff+ Malheur County Sheriff *Hermiston PD Astoria 9-1-1 Deschutes County District+ Emerg. Comm S. Ore (Jackson)+ Corvallis Regional Comm+ Newberg-Dundee Comm Klamath Comm District+ N. Marion County Comm (NORCOM) Yamhill County Comm+ Willamette Valley Comm (Salem) Douglas County Bureau of Emerg. Comm (Portland)+ Washington County Comm+ Lake Oswego Communications Clackamas County+

Residents per PSAP FTE

4) Description of Research Findings

PSAPs that have a higher ratio of residents served per FTE is a compelling factor that translates into lower costs per resident.

Residents per PSAP FTE and Cost per Resident

911 Special Districts

Gross Cost per resident

$0.00

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

4) Description of Research Findings

The average of the 10 lowest cost PSAPs was $19.75 per resident. These PSAPs average resident to FTE ratio is 5,273. Residents per PSAP FTE
6,000
5,000 4,000 3,000 2,000 1,000 Small Medium Large Recommended Combined

5,597

5,273 4,423

3,356

1,446

4) Description of Research Findings

C. Minimally Sized Rightsized PSAP
1. Minimum staffing for double coverage. 2. A PSAP with 13.0 FTEs using the recommended resident to staffing ratio (5,237), would be highly efficient if it served at least 68,549 residents.

3. This population size and staffing is consistent with an Oregon PSAP and similar to NENA staffing recommendations of similar sized PSAPs.

4) Description of Research Findings

D. Financial Template for Consolidation Scenarios

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods 4) Description of Research Findings 5) Significance of the Project 6) Acknowledgements

5) Significance of the Project

A. 2013 Legislative Session B. Public Safety Double Coverage

PSAPs that are not providing double coverage 24/7 are putting citizens in harms way by not providing adequate resources to handle multiple emergency situations.

911 Centers in Oregon:

Efficiencies Through Consolidation

1) Background of the Project

2) Goal & Purpose

3) Description of Research Methods 4) Description of Research Findings 5) Significance of the Project 6) Acknowledgements

6) Acknowledgements

Questions