Challenges of modern personnel manager

Opening Case

Develop a case study, where an individual after an elaborate selection procedure, tenders in his resignation after the first month. Form groups of 6 members, discuss & present your findings for the following points.
What could the reasons be? How could the HR Department

have interviewed? How would the management fill the gap and justify the episode?

PERSONNEL MANAGEMENT - Definition

Personnel Management is the

Planning, Organizing, Directing and Controlling Procurement, Development, Compensation, Integration, Maintenance & Separation

Of the

Of human resources to the end that individual, organizational, and societal objectives are accomplished.

The Role of the Personnel Manager

The Personnel Manager has Exclusive responsibility of
Personnel

records, Insurance Benefits administration Unemployment compensation administration Personnel Research

Challenges of Modern Personnel Management

Changing Mix of the Work force Changing Personal Values of the Work force Changing expectations of citizenemployees Changing levels of productivity Changing demands of government

Changing Mix of the workforce.

Increasing levels of formal education for the entire work force. More female employees. More married female employees. More working mothers. A steadily increasing majority of whitecollar employees in place of the bluecollar.

Changing Personal Values of the Work Force

Better morale Better fit of work time to the employees body clock Improving handling of fluctuating workloads Increased customer service Reduced employee absenteeism Reduced turnover

Challenges of Modern Personnel Management contd.

Changing Expectations of Citizen-Employees

Freedom

of Speech Right to privacy

Changing Levels of Productivity

Numerous

laws Increase in new numbers of employees Adversial relations with labour unions

Changing Demands of Government

In

procurement, development, compensation, integration, maintenance and separation.

Approaches to Personnel Management

Mechanical Approach
Paternalism Social System

Mechanical Approach toward Personnel

Labour must be classified with capital and land. Personnel are controllable, predictable, and interchangeable. Techniques such as time study, incentive wages were introduced. Problems incurred were
Loss

of jobs through development of new machines or work techniques Decreased economic security leading to formation of labour organizations Labour organizations grew at a very slow pace Decreased pride in work

Paternalism

Management must assume a

fatherly

and protective attitude

Toward employees. Activities such as

Company

stores Company homes and Recreational facilities

were started

Social System
The firm is viewed as a complex central system operating within a complex environment which can be termed as outer-extended system The central system cannot be closed & directed in a mechanistic fashion. Options are available to central system members with the aid of labour unions, government, and various public groups.

Organizing the Personnel Unit

Bases of Departmentation
Procurement

(employment) Development (training) Compensation (wage & salary administration) Integration (labor relations) Maintenance (safety) Separation (employee services, retirement)

Organizing the Personnel Unit

Line & Personnel Staff relationships

Line

person may Advise and not Command or Order Staff relationship is of Service Staff advice compels the line person only to listen & not accept or follow advice Staff should be able to give truthful advice to superiors without fear of losing their jobs

Planning the Personnel Programme

Planning is determination of anything in advance of action.
Decision Making Programmes and Policies The Computer and Personnel Standards

Decision Making
1.

2.

3.

4.

Recognize & define a problem that calls for action Determine possible alternative solutions Collect and analyze facts bearing upon the problem. Decide on a solution

Programmes and Policies In 4 areas

1.
2.

3.

4.

Designing enriched jobs The ease with which it can be implemented in the organization Projected economic benefits to the firm Possible economic risks associated with the programmes.

The Computer and Personnel

Payroll Timekeeping Taxes Increases etc. Personnel Skills Education Interests etc Fringe benefits Pensions Insurance Medical, etc

Integrated Computer system OUTPUTS Development- each employee skill profile Procurement Basic records Identification of vacancies Applicant flow ( when applied, source, process, hiring decision, why rejected etc.. Compensation- salary by job, education etc. Integration- grievance by unit, employee etc. Maintenance- Govt. reports (accidents, lost time etc.)

Separation- terminated employee reports

Standards
It

is an established criterion or model against which actual results can be compared. Results or Standards cover
Time

and Cost variables Method or function Personnel & Physical factors

Controlling the Personnel Unit

STRATEGIC CONTROL POINTS Procurement

Formal placement follow-up of employee job satisfaction Quality losses Wage & salary budgets Morale surveys Insurance premiums Number of retirees participating in retirement programmes

Development

Compensation Integration

Maintenance

Separation

The Personnel Audit & Human Resources Accounting

The Personnel Audit

Systematic

survey & analysis of all operative functions of personnel, with a summarized statement of findings and recommendations for correction of deficiencies
a major catastrophe wiped out all the human resources in your organization, how long would it take & how much would it cost to replace them.

Human Resources Accounting

Suppose

Dimension 1. Employment Contract 2. Rules 3. Key Relations 4. Speed of decision 5. Management role

Personnel Management Careful delineation of written contracts Importance of devising clear rules Labour Management Slow Transaction

HRM Aim to go beyond contract Can do outlook, Impatience with rule Customer Fast Transformational

6. Job design
7. Respect for employees

Division of labor
Labor is treated as a tool which is expendable & replaceable.

Team work
People are treated as assets to be used for the benefit of an organization, its employees & the society as a whole. Mutuality of interests

8. Shared interest

Interests of the organization are uppermost

Composition of HR / Personnel Department

Director HRM

ManagerPersonnel

Manager- Administration

Manager-HRD

Manager- IR

Appraisal

T & D

PR

Canteen

Medical

Welfare

Transport

Legal

HRP

Hiring

Grievance Handling

Compensation

Put True / False in the blank space given below:

___ Labour must be classified with capital and land according to the Mechanical Approach. ___ Changing Mix of the Work force is a challenge of modern personnel management. ___ Management role in HRM is transactional & not transformational.

Match the term with its appropriate definition

Personnel Management

Standard Personnel Audit

Systematic survey & analysis of all operative functions of personnel, with a summarized statement of findings and recommendations for correction of deficiencies The planning, organizing, directing and controlling Of the procurement, development, compensation, integration, maintenance & separation of human resources to the end that individual, organizational, and societal objectives are accomplished. It is an established criterion or model against which actual results can be compared.

Thank You