TQM & Quality circle

Quality
Quality may be defined as the sum total of

features of a product which influences its ability to satisfy a given demand.

Dimension of product quality

Performance

Features
Reliability Serviceability Appearance Safety.

Dimension of service quality

Reliability.

Responsiveness.
Courtesy. Communication. Understanding Security.

Benefits of quality
Give positive company image.

Increase market share.

Improves employee morale. Improves competitive ability

Quality control
Minimum scrap / defects

Reduce cost of labour and material

Uniform quality and reliability. Reduce customer complaints. Better utilisation of resources Customer satisfaction

Total quality Management

Is a Philosophy that involves everyone in an

organization in a continual effort to improve quality and achieve customer satisfaction.

Total quality Management

TQM means

Top Management commitment to quality.

Customer involvement and focus Employee involvement and focus Continuous improvement (KAIZEN) Customer satisfaction and delight

Quality circle
A quality circle is a group of employees whose

assignment is to identify problems, formulate solution and present their results to management with suggestions for implementation. Started in Japan

Definition
Union of Japanese scientist and Engineering The QC is a small group that voluntarily

performs quality control activities within shop , where it members work, the small group carrying out its work continuously as part of a company wide programme of quality control, self development and flow control and improvement within workshop.

 Successful implementation requires the support

and effort of top management. The support structure consist of Steering committee Facilitator Circle leaders Circle Members

Steering committee
Provides overall guidance, suggest problems for

the circle to address and receive recommendation from the circle and follow up on the implementation. The steering committee must make sure that the circle receives the support they need , to be effective.

Facilitator
One facilitators are assigned to assigned to

several circles. They provide training for the leaders and support the training programmes for the members. When the circle requests information , the facilitators responsibility is to provide it.

Circle leaders
Often an area supervisor , a leader has

responsibilities that include training the circle members in problem identification and solution methods and preparing an effective presentation to the management

Circle members
They are volunteers from the regular workforce.

They are given one hour work time weekly to

carry out their discussion . If the recommendations accepted by steering committee, the circle is kept posted on its progress if rejected the steering committee explain the reason.

THANK YOU