Professional Documents
Culture Documents
Control Process
Steps in Control Process
1. Establish and Specify Criteria
and Performance Standards
A. Standards
Standard is any guideline establish as the
basis for measurement
Created when objectives are set during the
planning process
Precise, explicit statement of EXPECTED
results from a product, service, machine,
individual or organizational unit
Expressed numerically and is set for quality,
quantity and time
Development of Standards
Types of Standards
Structure Standards
Focus on the structure or management system
used by an agency to organize and deliver nursing
care
Including the number and categories of nursing
personnel who provide care
Example: TL is responsible for no more than 20
patients, with fewer than 3 TM to provide care
Process Standards
Referto actual nursing care procedures or activities
engaged in by nurses to administer care
Development of Standards
Outcome Standards
Standards that are designed for measuring the
results of nursing care
Conflict Management, Budgeting, Discipline
1. Establish and Specify Criteria
and Performance Standards
B. Resource Controls
Time controls relate to DEADLINES and TIME
CONSTRAINTS
Material controls relate to INVENTORY and
MATERIAL; yield controls
Equipment controls are built into the
machinery
Cost control help ensure COST STANDARDS
are met
Employee performance controls focus on
ACTIONS and BEHAVIORS of individuals and
groups of employees
1. Establish and Specify Criteria
and Performance Standards
C. Financial Controls
Facilitate achieving the organization’s PROFIT
motive
One method of financial control is BUDGETING
They become control tools by pointing out
deviations between the standard and actual
consumption
D. Operations Control
Assess how efficiently and effectively an
organization’s transformation processes create
goods and services
Includes TQM statistical process control and
1. Establish and Specify Criteria
and Performance Standards
E. Statistical Process Control
Use of statistics or mathematical methods
and procedures to determine whether
production operations are being performed
correctly
To detect any deviations and to find and
eliminate their causes
A control chart displays the results of
measurements over time and provides a
visual means of determining whether a
specific process is staying within predefined
limits
1. Establish and Specify Criteria
and Performance Standards
The Just-in-Time (JIT) System
TheJIT system is the timely application of
medications for the illness of a patient, and
purchased materials just in time to be
transformed into parts
2. Monitor and Measure Performance of Nursing
Care Services and Evaluate it against the
Standards through records, Reports and
Observations
Nursing Rounds
Quality Assurance
Monitors
compliance with established
standards
Nursing Audit
Consistsof documentation of the quality of
nursing care in relation to the standards
established by the nursing department
2. Monitor and Measure Performance of Nursing
Care Services and Evaluate it against the
Standards through records, Reports and
Observations
Purpose of Nursing Audit