NATURALS

Customer Call Customer shows up for the service Customer direct walk-in Customer waits Customer goes to the massage room Customer listens to the instructions

LINE OF INTERACTION
Receptionist greets the customer Rec. understands service requirements Therapist greets the customer Therapist gives instructions Therapist leaves the room

LINE OF VISIBILITY

Receptionist makes appointment

Receptionist reminds the customer

Checks for appointment note

Therapist prepares the room

LINE OF INTERNAL INTERACTION

Receptionist informs the Server Receptionist calls the booked therapist Rec. checks for therapist availability

NATURALS
Customer dresses up for the massage Customer receives massage Customer gets dressed up to leave Customer goes to the reception Customer pays up Customer walks out

LINE OF INTERACTION
Therapist gives massage Therapist discusses about the massage

Receptionist completes transaction

Therapist reenters the room

LINE OF VISIBILITY

Therapist waits for the customer

LINE OF INTERNAL INTERACTION

Salon Asst. cleans up the massage room and keeps it ready for the next service

KVS
Customer Call Customer shows up for the service Customer waits Customer goes to the massage room Foot of the customer is cleaned Customer listens to the instructions

LINE OF INTERACTION
GRE greets the customer Therapist greets the customer Therapist gives instructions Therapist leaves the room

LINE OF VISIBILITY
GRE discusses the services available GRE reminds the customer GRE fixes the doctor consultation Checks for appointment note Therapist prepares the room

LINE OF INTERNAL INTERACTION

GRE informs the Doctor & Therapist GRE informs the Doctor GRE informs therapist

KVS
Gets Steam bath & Puranadhi Suranam Customer dresses up for the massage Customer receives massage Customer gets dressed up to leave Customer goes to the reception Customer pays up Customer walks out

LINE OF INTERACTION
Therapist gives massage Therapist discusses about the massage

Receptionist completes transaction

Therapist reenters the room

LINE OF VISIBILITY

Therapist waits for the customer

LINE OF INTERNAL INTERACTION

Salon Asst. cleans up the massage room and keeps it ready for the next service

GRT BODHI SPA

Customer Call Customer shows up for the service
Customer sits in the Reception for 5 min Customer sits in the Relaxation Room for 5 min

Customer goes to the massage room

Customer listens to the instructions

LINE OF INTERACTION
Receptionist greets the customer Therapist takes the customer to Relaxation Room Therapist gives instructions Therapist leaves the room

Therapist greets the customer

LINE OF VISIBILITY

Receptionist makes appointment

Receptionist reminds the customer

Checks for appointment note

Therapist prepares the room

LINE OF INTERNAL INTERACTION

Receptionist informs the Server

Receptionist calls the booked therapist

GRT BODHI SPA

Customer dresses up for the massage Customer receives massage Customer gets dressed up to leave Customer goes to the reception Customer pays up Customer walks out

LINE OF INTERACTION
Therapist gives massage Therapist discusses about the massage

Receptionist completes transaction

Therapist reenters the room

LINE OF VISIBILITY

Therapist waits for the customer

LINE OF INTERNAL INTERACTION

Salon Asst. cleans up the massage room and keeps it ready for the next service