OO

(I)

 (II)
(
)

6:
1)
2)
3)
4)
5)
6)

7
.

A
B

6
7

A
B

(Kaoru Ishikawa
)

Masaaki Imai:

100% 50%

A
B

100

5
3 C

50

 1:

A
5

C
4

A)

B)

58%

 2:

A
5

C
4

 3:

C
4

1
2
3
4
5
6

2
D

P
A

 4A:

C
4

2
D

P
A

 4B:

A
5

C
4

1
2
3
4

7
8

 5:

2.
3.

4.

5.

P
A

1.

C
4

2
D

 6
1.
2.

C
4

3.
4.
5.
6.
7.

8.

A
5

1
2
3
4
5
6
:

1.
2.
3.
4.
5.
6.
7.

1.

: 32-6

15

18

17

42

2.:

3.

A
B
C
D
E

D
A
C
B0

(
)?

4. :

()
/)

()
/,

20

400

15

300

10

200
100

E
D

E
D

5. (
)

6.

20

15

10

.40 .41 .41 .41 .41 .41 .41 .41 .41 .41 .41
9
0
1
2
3
4
5
6
7
8
9

7. :

x y?
?

A
B

1.

A
5

C
4

831 100
( 10% )

1

75%

75%
100
25

2.

C
4

2
D

P
A

2. (A):

28.0

C
4

30.0

9.5

597

8.0

7.5

831

923

(831) (923)
831 831

2
D

32.0

P
A

2. (B):

C
4

2
D

P
A

60

2.

(C):

C
4

923

831

2. (D):

C
4

2
D

P
A

3.

C
4

1.

2.

3.

4.

5.

2
D

P
A

4.

A
5

5
4
2
4
5

5
4
2
4
5

3
5
3
5
3

4
3
3
4
5

3
5
1
4
4

20

20

19

19

16

C
4

1-2

14

15

16

17

20

21

22

23

24

27

28

29

5/6.

A
5

C
4

5:

414

6:

414

415

416

A
B

1.

A
5

C
4

RSL-5 :
RSL-5
3

:

6 3

RSL-5 4

2. (A):

A
5

C
4

RSL-5 (11- 331)

12%

30

130

13%

20

14%

61%

28
23
22
119

113

38

10

23
118
117

74%

24

RSL-5

318

33

RSL-5

2. (B):

C
4

RSL-5

44

30

20
20

100
80

412

422

100

48

413

110
20

60

80
10

10

320

2. (C):

RSL-5

C
4

2
D

P
A

3.

C
4

RSL-5

2
D

P
A

4.

D
C
4

RSL-5

(
)

A
5

()
4 6

4 6

4 7

4 6

4 14

4 14

4 15

(
)

5.

RSL-5

(
)

A
5

D
C
4

()
4 6

(
)

4 7

4 6

4 6

4 7

4 6

4 6

4 14

4 14

4 6

416
414

412
4 15

6. (A):

A
5

C
4

2000
1500

1000
500

6. (B):

A
5

C
4

5
RSL-5

A
B

1-2

1-2

1-3

1-4

/
/
(


1/4

a)

b)

c)

: The Memory Jogger II, Michael Brassard and Diane Ritter


2/4

a)

b)

(
)

()

c)

: The Memory Jogger II, Michael Brassard and Diane Ritter


3/4

a)
b)
c)

d)
e)
f)
g)
h)

: The Memory Jogger II, Michael Brassard and Diane Ritter


4/4

a)

b)

c)

d)

e)

: The Memory Jogger II, Michael Brassard and Diane Ritter


Suggested reading:
The Memory Jogger (A Pocket Guide of Tools for Continuous
Improvement)
Michael Brassard, GOAL/QPC
The Memory Jogger II (A Pocket Guide of Tools for Continuous
Improvement & Effective Planning)
Michael Brassard and Diane Ritter, GOAL/QPC

Handbook of Quality Tools (The Japanese Approach)

Tetsuichi Asaka and Kazuo Ozeki, Productivity Press
Management for Quality Improvement (The 7 New QC Tools)
Shigeru Mizuno, Productivity Press
Continuous Improvement: Teams & Tools
Robert F. Lynch and Thomas J. Werner
Firm contacts:

Martin Riegger
Rudolf Grobe

(CG)
(DU)