Baldrige National Quality Program: Self-Assessment

Baldrige National Quality Program
2008
Performance Excellence and Innovation

Self-Assessment
2008
Is Your Organization Ready?

It is never too early to begin using the Baldrige Criteria for Performance Excellence.
2008
Presentation Overview
What is a Baldrige self-assessment? Why self-assess? What are some tools and approaches for self-assessment? What resources are available?
2008
Getting Started
Self-Assessment . . . What is it?
The first step toward achieving organizational improvement and performance excellence A results-oriented review Adaptable to the needs of each organization
2008
Why Self-Assess?
Customers/competitors or budget drive need to change Keep pace with changes in industry Maintain a leadership position Enhance organizational learning Align actions with organizations values Keep the organization healthy Improve performance
2008
Benefits of Self-Assessment
Identify successes and opportunities for improvement Jump-start a change initiative Energize improvement initiatives Energize employees Focus your organization on common goals Assess performance against the competition Align your resources with your strategic objectives
2008
Four Tools and Approaches

1. Use Are We Making Progress? and Are We Making Progress as Leaders? 2. Take the Easy Insight assessment 3. Complete the Organizational Profile 4. Answer the 18 Criteria Item title questions 5. Conduct a full self-assessment
2008
Are We Making Progress? Questionnaires

Are We Making Progress?
Are We Making Progress as Leaders?
One questionnaire for employees, one for the leadership team Seven-category framework 40 statements, five-point scale
2008
Benefits of Are We Making Progress? Questionnaires
Determine effectiveness of your communication of strategies, goals, and messages Focus improvement and communication Measure trust Compare results Modify questions to address specific needs
2008
Easy Insight: Take a First Step Toward a Baldrige Self-Assessment

Online self-assessment tool Based on the Organizational Profile
2008
What is the Organizational Profile?
Preface to the Criteria A series of questions to help you identify The key influences on your organization The key challenges your organization faces
2008
How to Use Easy Insight
Examine each question in the Organizational Profile and determine if the question is Easy to Answer Possible to Answer Difficult to Answer Compare your answers to others
2008
Benefits of Easy Insight
Determine readiness for a more thorough self-assessment Reveal gaps and opportunities for improvement Compare your organization to others Assist with developing an action plan for improvement or preparing for a more complete self-assessment
2008
Prepare the Organizational Profile

Organizational Profile Purpose: Describe what is relevant and important Ensure common understanding Guide selection of information/data Identify gaps/lack of deployment
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Prepare the Organizational Profile
Organizational Description Organizational Environment Organizational Relationships Organizational Challenges Competitive Environment Strategic Context Performance Improvement System
2008
Conduct a Full Self-Assessment: Six Basic Steps

1. Identify the boundaries/scope of the assessment. 2. Select seven champions, one for each Criteria Category. 3. Select Category teams and collect data and information to answer Criteria questions.
2008
Conduct a Full Self-Assessment: Six Basic Steps (cont.)

4. Share answers to Criteria questions among Category teams. 5. Create and communicate an action plan for improvement. 6. Evaluate the self-assessment process for future improvements.
2008
Self-Assessment Resources
2008 Criteria for Performance Excellence booklets (Business/Nonprofit, Health Care and Education versions) State and local Baldrige-based programs
Baldrige Examiners Baldrige Award recipients
Conferences
2008
Additional Resources
Three Criteria booklets Are We Making Progress? Are We Making Progress as Leaders? Easy Insight Getting Started Customer Service: (301) 975-2036, nqp@nist.gov Web site: www.baldrige.nist.gov

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Baldrige National Quality Program

Performance Excellence and Innovation