PROJECT QUALITY MANAGEMENT

PROJECT QUALITY MANAGEMENT

Processes and activities that determine quality policies, objectives and responsibilities so that the project will satisfy the needs for which it was undertaken

QUALITY MANAGEMENT
WHAT IS MEANT BY QUALITY?
Ability of a product or service to consistently meet customer expectations"

DIFFERENCE Between QUALITY & GRADE

Difference between Quality & Grade

Quality is fulfilling the customer requirements The degree to which a set of inherent characteristics fulfill requirements Grade is a category assigned to deliverables having the same functional use but different technical characteristics is the facilities or features in the product.

Manage the tradeoffs associated with the required levels of both quality and grade

You can choose a low grade product but not the low quality product

Low grade software(with limited features) may be of high quality (no obvious defects, readable manual)
High grade software(with lots of features) may be of low quality(many defects, poorly organized user documentation)

QUALITY MANAGEMENT

DIFFERENCE Between PRECISION & ACCURACY Precision is the measure of exactness Accuracy is an assessment of correctness

Difference BETWEEN
Preventive action
An intentional activity that assures that future performance of the project is aligned with the project management plan

Corrective action
An intentional activity that realigns the performance of the project work with the project management plan action taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation in order to prevent recurrence

Rework
Action taken to bring defective or nonconformance components into compliance with requirements of specifications.

QUALITY MANAGEMENT
Modern QUALITY MANAGEMENT approaches?
To minimize variation and deliver results that meet the defined requirements Customer Satisfaction: understanding, evaluating, defining, and managing requirements so that customer expectations are met Conformance to requirements
to ensure the project produces what it was created to produce

Fitness for use the product or service needs to satisfy

the real needs

Prevention over inspection: quality should be planned, designed and built into not inspected into the projects management or the projects deliverable Continuous Improvement: (PDCA Plan do check act), TQM, Six Sigma and Lean six Sigma

QUALITY MANAGEMENT
Modern QUALITY MANAGEMENT approaches?
Management Responsibility: Responsibility for quality, within it a related responsibility to provide suitable resources at adequate capacities
Cost of Quality: Total cost of conformance work ( that act to prevent defects or act to mitigate the costs of defects by inspecting out non conforming units) and the nonconformance work

Failure to either of the dimension can have serious negative consequences for the project stakeholders.

Cost of conformance & non-conformance

CONSEQUENCES OF POOR QUALITY

Loss of business Liabilities & re-working Low productivity Increased inspections Cost overruns Disturbed cash flows Bad market reputation Disagreements over product acceptances