Group B

Introduction Body

1. What is non-verbal communication?

2. Why should we use it? 3. Types of non-verbal communication. Conclusion Q/A Session

 An aspect of communication that uses gestures and symbols

rather then actual spoken words.

Process of communication through sending and receiving

word-less messages.

Studies show that during interpersonal communication

7% of the message is verbally communicated while 93% of the message is non-verbally transmitted.

Of the 93% non verbal communication,

38% is through vocal tones,

55% is through facial expressions and non-verbal acts.

 Helps to convey our messages in a more profound and successful manner. Adds variety to our messages. In some situations, communicating non-verbally is better than communicating through

words.
Examples:
Waving at a person who is standing quite far from where you are rather then shouting out

loud. Going to a country whose language you dont understand, in this case gestures and symbols will help you out to communicate, rather then language.

 Body Language (Kinesthetic) Facial Expressions Posture Gestures Eye-Contact Paralanguage Volume Pause Pace

Appearance Haptic Feed-back Proxemics

 Body Language

 The position in which you hold your body. Ideally: you should stand or sit with your back straight. Balance your weight evenly on both feet.

 A gesture is a means of using your arms or hands to conveys

some meaning to another person.

To express variety of feelings and thoughts.

 Enumerative: Hand gestures used to count numbers.

 Descriptive: Gestures used to show shape, size and

appearance of an object.

 Symbolic: Abstract objects, gestures used to show unseen

objects using symbols.

 Emphatic: Gestures used to show the importance of an

object.

 This is a direct and powerful form of non-verbal

communication. Examples:
During a presentation, the presenter should face the audience

with direct and confident eyes. Eye contact helps the listener to believe that the speaker is talking to him/her. Same goes for the listener, if he/she makes an eye contact with the speaker then it shows his/her interest in the conversation.

 Paralanguage
Paralanguage, meaning like language. sometimes called (vocalics) is the study of nonverbal

cues of the voice. Various acoustic properties of speech such as tone, pitch and accent, collectively known as prosody, can all give off nonverbal cues. Paralanguage may change the meaning of words.

 Your volume of voice gives out so many non-verbal cues

during your communication with people.

While talking in front of a large crowd your tone and volume will be

different (loud). While talking to a friend your tone and volume will most likely be much less. Weak and variable tone shows lack of confidence. Strong and constant tone shows confidence.

 Take pause to stimulate thinking. Take pause to catch the breath if you taking quickly.

 Dont speak too quickly. It reflects stress or excitement. Dont speak too slowly as it interferes with communication.

 Appearance
It includes your dressing, hairstyle and general outlook. Examples:

A teacher would be dressed formally.

A student would be dressed casually. A soldier would have a proper haircut and would wear a

proper uniform

 Haptic Feed-back Non-verbal communication through touch.

 Proxemics
People often refer to their need for "personal space," which is also an

important type of nonverbal communication. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics and level of familiarity. For example, the amount of personal space needed when having a casual conversation with another person usually varies between 18 inches to four feet. On the other hand, the personal distance needed when speaking to a crowd of people is around 10 to 12 feet.

 http://en.wikipedia.org/wiki/Nonverbal_communication http://psychology.about.com/od/nonverbalcommunication/a/nonverbaltypes.htm http://www.slideshare.net/darwin6666/e-n-g-l-i-s-h-presentation-types-of-nonverbal-

communication
Andersen, Peter. (2007). Nonverbal Communication: Forms and Functions (2nd ed.)

Waveland Press.