Common Issues

• Is the BIB empty?

• Is the BIB connector on tightly?
• Is the CO2 tank empty?
• Are CO2 pressures set correctly?
• Are any of the lines kinked?
• Is the dispenser turned on?
• Is the dispenser or carbonator unplugged?
• Are circuit breakers on?
• Is the water supply turned on?
• Is there ice in the bin?
• Are the dispensing valves properly adjusted?
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
Nothing is Try other valves Key lock switch If off, turn on key
dispensed when on the dispenser. lock switch to the
lever or button If others have Dispenser cord ON
If position plug
unplugged,
pressed. same problem it in.
Fuse box or circuit If blown, replace
breaker the fuse or reset
the circuit breaker.

Try other valves Call

on the dispenser. 800.241.COKE
If others do work (2653) and ask for
correctly Phone Fix®.
Quickly press and Lever or button Call
release the lever switch sticking 800.241.COKE
or button several (2653) and ask for
times. on-site service.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
Only soda Try other valves BIB package for If empty, hook up
(carbonated) on the dispenser. valve a new BIB.
water is If others have
dispensed when same problem
lever or button
pushed.
Syrup line for If kinked, unhook
valve for kinks or BIB and
BIB resting on top straighten line
of line then reconnect it.
If a BIB is resting
on syrup tube,
remove it.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
Only plain (non- Try other valves CO2 regulator Locate the gauge with
carbonated) water on the dispenser. 0-2000 psi range. If
the needle is less
is dispensed If others have than 500 psi, change
when lever or same problem or refill it. If the
button pushed. needle is near 0 psi,
change or refill it and
dispense 4 glasses of
Coke to cycle the
carbonator.
CO2 regulator If there is a hissing
noise or frost buildup,
a CO2 leak exists.
Call 800.241.COKE
(2653) and ask for on-
site service

CO2 tank If there is a hissing

noise or frost buildup,
connector
a CO2 leak exists.
Firmly attach
connector to tank.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
Only syrup is Try other valves Carbonator If unplugged in, plug it
dispensed when on the dispenser. in.
If the water shutoff to
lever or button If others have the carbonator is
pushed. same problem turned off, turn it on.
CO2 regulator Locate the gauge with
0-300 psi range. If
the needle is lower
than 100 psi or higher
than 110 psi, call
800.241.COKE
(2653) and ask for
Phone Fix® (tools
required: a regular
screw driver and a
crescent wrench).
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
Syrup is Try other valves Carbonator If unplugged in, plug it
dispensed and on the dispenser. in.
soda If others have
(carbonated) same problem
water is spitting
when lever or
button pushed.

Water supply line If the water shutoff to

to carbonator the carbonator is
turned off, turn it on.
CO2 regulator Locate the gauge with
0-300 psi range. If
the needle is higher
than 120 psi, call
800.241.COKE
(2653) and ask for
Phone Fix® (tools
required: a regular
screw driver and a
crescent wrench).
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
An excessively Try other valves Valve If this is one of the first
foamy drink is on the dispenser. few drinks after a
period of inactivity
dispensed from If others have (warm drink),
the valve when same problem dispense 3-4 more
lever or button drinks to pre-chill the
pushed. syrup in the
dispenser.
Ice If ice is super-cooled
(bagged ice), replace
it with ice from an on
site ice maker.

Ice Bin If the ice bin is low, fill

it. Ice bin must be at
least 1/3 full.
Glass If a new dishwasher
was installed or
washing procedures
changed, ensure the
glassware is free
from soapy residue.
Water softener If a water softener is
installed, bypass the
dispenser equipment.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
A warm drink is Try other valves Ice bin If the ice bin is
dispensed from on the dispenser. low, fill it. Ice bin
the valve when If others have must be at least
lever or button same problem 1/3 full.
pushed.
A weak (not Try other valves BIB package for If empty, hook up
enough syrup) on the dispenser. valve a new BIB.
drink is If others have Syrup line for If kinked, unhook
dispensed from same problem valve for kinks or BIB and
the valve when BIB resting on top straighten line
lever or button of line then reconnect it.
pushed. If a BIB is resting
on syrup tube,
remove it.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
A sweet (too Try other valves Water shut off If the water
much syrup) drink on the dispenser. shutoff to the
is dispensed from If others have carbonator is
the valve when same problem turned off, turn it
lever or button on.
pushed. Water supply If there has been
a large water
demand
(dishwasher,
bathrooms, etc.),
ensure
carbonator has a
dedicated water
supply.
Water supply line If kinked, unhook
to carbonator BIB and
straighten line
then reconnect it.
If a BIB is resting
on syrup tube,
remove it.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
A off-taste drink is Try other valves Flavor line-up If flavor was recently
changed without
dispensed from on the dispenser. assistance from a Coca-
the valve when If others have Cola service tech, call
800.241.COKE (2653) and
lever or button same problem ask for an on-site service
pushed. (BIB pumps/valve
body/tubing flushing or
replacement).
Syrup supply If personnel accidentally
hooked up an incorrect
flavor, and incorrect flavor
is not Dr. Pepper or
Barq’s, disconnect and
hook up correct flavor.
Run valve until flavor
tastes correct.

If personnel accidentally
hooked up an incorrect
flavor, and incorrect flavor
is Dr. Pepper or Barq’s,
call 800.241.COKE (2653)
and ask for an on-site
service (BIB pumps/valve
body/tubing flushing or
replacement).
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
A off-taste drink is Try other valves Water supply If tap water in kitchen has
off-taste, check with
dispensed from on the dispenser. Municipal water supply in
the valve when If others have your area. If Municipal
water recognizes issue,
lever or button same problem time may correct problem.
pushed. Alternatively, install a
water filtration system.

If store recently opened,

remodeled, or in area with
heavy construction, call
800.241.COKE (2653) and
ask for on-site service (line
flushing or sanitization).

If tap water in kitchen has

an ongoing off-taste,
install a water filtration
system.
If a water filtration is
installed, replace the filter
every six months or
according to
manufacturer's
recommendation.
Trouble Shooting Guide
Corrective
Problem First Step What to Check Action
A off-taste drink is Try other valves Beverage tubing If your beverage tubing is
plastic and it runs into an
dispensed from on the dispenser. under floor chase, check
the valve when If others have for a foul odor near the
under floor opening
lever or button same problem (ground water can seep
pushed. into an under floor chase
and sour). Call
800.241.COKE (2653) and
ask for scheduled service
(tubing should
CO2 supply If CO2 tank was recently
re-filled or the supplier
changed, ask the supplier
to verify that food grade
CO2 was provided.
 Troubleshooting Guide- Commonly Found Problems and Simple Solutions!
PROBLEM
When the lever/button is engaged
nothing happens.
When the lever/button is engaged only
carbonated water is dispensed and
CO2 gas can be heard escaping nozzle.
When the lever/button is engaged only
syrup is dispensed and CO2 gas can
be heard escaping nozzle.
When the lever/button is engaged only
carbonated water is dispensed. There
is no sound of CO2 gas escaping from
the nozzle.
When the lever/button is engaged only
syrup is dispensed. There is no sound
of CO2 gas escaping from the nozzle.
WHAT TO CHECK ACTION REQUIRED
Is the key lock switch on? Turn on key lock switch
Make sure the dispenser is plugged in. Plug in the cord
Have the syrup and/or water shut-offs behind the dispensing valve Open the shut-offs
been closed? If so, valve will need to be ratioed. Make sure white electrical connection
on back of valve is connected.
Check the syrup supply to see if you’re out of syrup. Replace the Bag In Box (Remember
rotate product… first in first out!).
Make sure you hear gas escaping; that means the problem is in the
carbonator. If applicable:
Is the carbonator unplugged? Plug in the carbonator.
Is the water to the carbonator shut off? (Listen for Turn on the water.
louder-then-normal pump noises.) Decrease the pressure setting to the
Is the CO2 gas pressure to the carbonator too high? carbonator.
Check the syrup system. If applicable
Is the CO2 cylinder empty? Change the CO2 cylinder.
Is the connector off the Bag-In-Box or is the Bag-In-Box Rinse the connector in warm water and
empty? reconnect it properly.
Is syrup shut-off in dispensing valve closed? Open the shut-off.
Is the carbonator plugged in? Is the CO2 turned on is the tank full?
CO2 pressure could be set too high.
Adjust CO2 carb pressures.
Regulator Settings: Gray 65psi, Red 105
psi.
Is the water shut-off behind the dispenser valve closed?
Open the shut-off. Ratio the valve.
 Troubleshooting Guide- Commonly Found Problems and Simple Solutions!
PROBLEM
When the lever/button is
engaged syrup and water are
dispensed, but the drink
appears to be poorly (or not
at all) carbonated.
When the lever/button is
engaged a normal drink is
dispensed. However, the valve
continues to run after the cup
is removed.
When the lever/button is
engaged only plain water is
dispensed.
When the lever/button is
engaged a drink with too
much foaming is dispensed.
WHAT TO CHECK
Check the CO2 cylinder- are you out of gas?
Is the pressure to the carbonator too low?
Is the carbonator tank air-locked? (Air has accumulated in
the tank and has displaced CO2)
Is the valve lever or button sticking?
Are you out of CO2 gas?
Check the drink temperature. If it’s above 40ºF, draw
several drinks to clear product from the lines.
Check each nozzle assembly and clean as needed.
Is the ice super-cooled (freezer ice)?
Is the pressure to the carbonator too high?
ACTION REQUIRED
If necessary replace CO2 cylinder.
Increase the pressure setting on the regulator
Regulator Settings: Gray 65psi, Red 105 psi.
Pull the relief valve ring on the carbonator several times
to allow trapped air to escape.
Pull the lever forward or push the button. If the flow
doesn’t stop, repeat quickly several times. If the flow still
doesn’t stop, unplug the dispenser power cord. Remove
the cover and unplug the electrical disconnect to the
defective valve. Plug in the power cord so that the other
valves will operate.
Clean the valve of any syrup or dirt build-up.
If the CO2 cylinder is empty replace with a full cylinder.
If you have LEV valves make sure the Left manifold
under the valve cover has not been screwed all the way
in.
Check the drink temperatures at opening and after slow
periods; draw warm product from the lines.
Set up a routine schedule for cleaning valves.
Make use the ice has not been stored in a freezer and
does not have a surface temperature below 32ºF.
Decrease the pressure setting on the regulator.
Resources
• CD training materials
• 800.241.COKE – 800.241.2653
– Senior Tech
– Parts