Professional Documents
Culture Documents
index
Quotes on knowledge
What is knowledge? What is knowledge management(km)? Aims of km Types of knowledge Maintaining knowledge How has km helped
Km cycle
Approaches Strategies
Benefits
conclusion
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Quotes on knowledge
Knowledge information.
is
somehow
superior
to
mere
Francis Bacon,
What is knowledge?
Data = collection of facts, measurements, statistics Information = organized data
Knowledge = contextual, relevant, actionable information
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Creation of knowledge
Sharing of knowledge Seeking out knowledge Using knowledge
Types of knowledge
Explicit knowledge
Objective, rational, technical
Policies, goals, strategies, papers, reports Codified
Leaky knowledge
Tacit knowledge
Subjective, cognitive, experiential learning
Highly personalized Difficult to formalize
Sticky knowledge
not only explicit factual information but also the tacit information and knowledge that exists in an organization, usually based on the experience and learning of individual employees, in order to advance the organization's mission.
among members of the organization.
Socialization, combination
externalization,
internalization,
Knowledge sharing
Willing explanation to another directly or through an
intermediary
Knowledge seeking
Knowledge sourcing
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Formalized controls, approaches, technologies Fails to capture most tacit knowledge Practice Approach Assumes that most knowledge is tacit Informal systems Social events, communities of practice, person-to-person contacts Challenge to make tacit knowledge explicit, capture it, add to it, transfer it Hybrid Approach Practice approach initially used to store explicit knowledge Tacit knowledge primarily stored as contact information Best practices captured and managed
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1) Codification approach to KM or managing knowledge (push strategy) 2) Personalization approach to KM (pull strategy)
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Other KM strategies
Other:
1.rewards (as a means of motivating for knowledge sharing) 2.knowledge mapping (a map of knowledge repositories within a company accessible by all) 3.expert directories (to enable knowledge seeker to reach to the experts) 4.collaborative technologies (groupware, etc.) 5.knowledge repositories (databases, bookmarking engines, etc.) 6.measuring and reporting intellectual capital (a way of making explicit knowledge for companies) 7.knowledge brokers (some organizational members take on responsibility for a specific "field" and act as first reference on whom to talk about a specific subject) 13 8.social software (wikis, social bookmarking, blogs, etc.)
Encourages the free flow of ideas which leads to insight and innovation
Eliminates redundant processes, streamlines
operations, and enhances employee retention rates Improves customer service and efficiency Can lead to greater productivity
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Conclusion:
Systematic and active management of
knowledge Used with turnover, change, downsizing Provide consistent levels of service
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Thank you
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