Professional Documents
Culture Documents
Communication
Communication: defined as being the skilful expression, transmission and interpretation of knowledge and ideas. Its characteristics are Speaking effectively Writing concisely Listening attentively Expressing ideas Facilitating group discussion Providing appropriate feedback Negotiating Perceiving nonverbal messages Persuading Reporting information Describing feelings Interviewing Editing
Human Relations:
the use of interpersonal skills for resolving conflict, Being Sensitive Developing rapport Listening Conveying feelings Providing support for others Motivating Sharing credit Counseling Cooperating Delegating with respect Representing others Perceiving feelings, situations Asserting
Work Survival
the skills needed on a daily basis to enhance effective production and promote work satisfaction. Implementing decisions Cooperating Enforcing policies Being punctual Managing time Attending to detail Meeting goals Enlisting help Accepting responsibility Setting and meeting deadlines Organizing Making decisions
Activity 1.1
If you have access to anyone whoemploys graduates, ask them what they sek in recruits. Look in the recruitment section of a few papers ,or visit the web sites for companies you might like towork for,and build a list of the qualities mentioned as essential or desirable in interseting graduate vacancies.
More than that some traditional works have been conquered by technology improvements eliminating the needs for human intervention. Such changes have induced companies to cut off their labour force. Some companies have gone to outsourcing non-core businesses such as cleaning and security and even graduate recruitment. Thats why we emphasise the need for transferable skills so that a recruit can fill up multiple positions in case his own one is eliminated or being reduced
Activity 1.4
See page 10
Activity 1.5
See page 14
Activity 1.6
See page 15