Welcome

Session on

Making Commitment to Integrity with Attitudinal Change

Dr. Muhammad Rasheed
tlmmsa@livestockpunjab.gov.pk; oldisgold53@gmail.com; 0333-6901401

Session Contents
Human Characteristics Characteristic based on Region, Religion and sectors Valuable Characteristics Definition of Integrity and Commitment Commitment to /with Integrity How the Commitment leads to Success Change in attitude and behavior towards positive thinking Building our own house

Humanity
Global world By Sub continent By Region By Nation By Religion By ethnic By Wealth By Sector By caste

Characteristics of Humanity
Truthfulness is the main element of character
Traits (attitude, Attributes, Social endowments and skills) Positive and Negative Open to authority and tolerance Courageous and brave Decisive and determined Faith and forgiveness Friendly and generosity Hard work And many more

Commitment to integrity
Integrity
An undivided or unbroken completeness or totality with nothing wanting; Moral soundness; Adherence to moral principles; Honesty Truthfulness, Honor, Veracity and reliability

Commitment
The state of being bound emotionally or intellectually to a course of action or to another person or persons We make commitment by; Oath; a commitment to tell the truth Marriage; a relationship managed on religiously and social grounds between man and woman. Promise; a verbal commitment by one person to another agreeing to do (or not to do) something in the future Assurance; a binding commitment to do or give or refrain from something; "an assurance of help when needed"; Faith; loyalty or allegiance to a cause or a person Loyalty; commitment to the interests of your own minority or ethnic group rather than to society as a whole Devotion; commitment to some purpose; "the devotion of his time and wealth to science Dedication; complete and wholehearted devotion

Ice Berg

To reach a great height a person needs to have great depth.

Melting - ICE
I C
Integrity To put the world right in order, we must first put the nation in order Commitment To put the nation in order, we must first put the family in order; Effort To put the family in order , we must first correct our personal life;

Commitment to Work
Your customers only care; when they know that you care Seek First to Understand, then to be Understood Respond to Judgment / complaint of customer Understand (even if you disagree) Making the customers feel welcomed and appreciated

Commitment to Work
The Customer Experience
SEE

S for Service: which is often seen as merely Task or activity E for Experience: is created by consistently exceeding
customer physical and emotional expectations. E for Expectations: customers make as they do business or work with you.

C for Challenge
Challenges to look at services to improve up to the customers physical/emotional expectations and needs .

Customer Service Commitment (CSC)

Benefits of Building Relationships with Our Customers

Customer Service is the commitment to providing value added services to external and internal customers including attitude, knowledge, technical support and quality of service, skill in a timely manner

Traits of Human

Customer Care Commitment (CCC)

Consider;
Customers have generally lost control of their current condition Never take the customer condition personally Always Listen to Learn The customer is not always right as not familiar with company policies

BUILDING A LIFE
An elderly carpenter was ready to retire, and he told his boss of his plans to leave and live a more leisurely life with his family. He would miss the earning, but he needed to retire.

Commitment to Work
The contractor was sorry to see such a good worker go, and he asked the carpenter to build just one more house as a personal favor. The carpenter said yes, but his heart was not in his work. He resorted to shoddy workmanship and used inferior materials. It was an unfortunate way to end a dedicated career.

Commitment to Work
When the carpenter finished his work, the employer came to inspect the house. He handed the front-door key to the carpenter. This is your house, he said. It is my gift to you. The carpenter was shocked! What a shame! If he had only known he was building his own house, he would have done it all so differently.

Commitment to Work
So it is with us. We build our lives, a day at a time, often putting less than our best into the building. Then with a shock we realize we have to live in the house we have built. If we could do it over, wed do it much differently. But we cannot go back

Commitment to Work
You are the carpenter of your life. Each day you hammer a nail, place a board, or erect a wall. Your attitudes and the choices you make today build your house for tomorrow

Build wisely!

Commitment to Develop Integrity

1. Figure out what goal you want to reach. 2. Find out all the information you can about how to reach your goal. 3. Think about the steps will need to take to reach your goal. 4. Take the first step toward your goal.

I Can Do It!!!

Commitment to Teamwork
Good old lessons in teamwork from an age-old fable

The Tortoise And The Hare

The Hare and The Tortoise

Once upon a time a tortoise and a hare had an argument about who was faster.
Thats not true. The fastest runner is me!

Im the fastest runner.

The Hare and The Tortoise

They decided to settle the argument with a race. They agreed on a route and started off the race.
Fine!

Ok, lets have a race.

The Hare and The Tortoise

The hare shot ahead and ran briskly for some time. Then seeing that he was far ahead of the tortoise, he thought he'd sit under a tree for some time and relax before continuing the race.
Poor guy! Even if I take a nap, he could not catch up with me.

The Hare and The Tortoise

The tortoise plodding on overtook him and soon finished the race, emerging as the undisputed champ.

The Hare and The Tortoise

The moral of the story is;

slow and steady wins the race.

This is the version of the story that we've all grown up with.

The story continues

The Hare and The Tortoise

The hare was disappointed at losing the race and he did some soul-searching. He realized that he'd lost the race only because he had been overconfident, careless and lax.
Why did I lose the race?

The Hare and The Tortoise

So he challenged the tortoise to another race. The tortoise agreed.
Ok.

This time, the hare went all out and ran without stopping from start to finish. He won by several miles.

Can we have another race?

The Hare and The Tortoise

The moral of the story?

Fast and consistent will always beat the slow and steady. It's good to be slow and steady; but it's better to be fast and reliable.
But the story doesn't end here

The Hare and The Tortoise

The tortoise did some thinking this time, and realized that there's no way he can beat the hare in a race the way it was currently formatted.
How can I win the hare?

The Hare and The Tortoise

He thought for a while, and then challenged the hare to another race, but on a slightly different route. The hare agreed.
Can we have another race? This time well go through a different route.

Sure!

The Hare and The Tortoise

They started off. the hare took off and ran at top speed until he came to a broad river. The finishing line was a couple of kilometers on the other side of the river. Goal

The Hare and The Tortoise

The hare sat there wondering what to do. In the meantime the tortoise trundled along, got into the river, swam to the opposite bank, continued walking and finished the race.
What should I do?

The Hare and The Tortoise

The moral of the story?
First identify your core competency and then change the playing field to suit your core competency. Working to your strengths will create opportunities for growth and advancement.
The story still hasn't ended

The Hare and The Tortoise

The hare and the tortoise, by this time, had become pretty good friends and they did some thinking together. Both realized that the last race could have been run much better.

The Hare and The Tortoise

So they decided to do the last race again, but to run as a team this time.
Great! I think we could do it much better, if we two help each other.

Hi, buddy. How about doing our last race again?

The Hare and The Tortoise

They started off, and this time the hare carried the tortoise till the riverbank.

The Hare and The Tortoise

There, the tortoise took over and swam across with the hare on his back.

The Hare and The Tortoise

On the opposite bank, the hare again carried the tortoise and they reached the finishing line together. They both felt a greater sense of satisfaction than they'd felt earlier.

Commitment to Moral
Never give up when faced with failure Fast and consistent will always beat slow and steady Work to your competencies Compete against the situation, not against a rival. Pooling resources and working as a team will always beat individual performers

Commitment to attitudinal Change

Past Future
Your life today is the result of your attitudes and choices in the past

Your life tomorrow will be the result of your attitudes and choices of today!

Become a Positive Personality and win the Game