Environmental Management Systems

Implementation of an EMS in a Hotel

Step 1 - Assemble the team

Management Representative Co-ordinator Operations (see next slide) Finance Legal Mar eting ! Sales

Operations
Action "eams
Appointed representative o#
Front o# $o%se $o%se eeping Food & 'everage Con#erence & Meeting (ngineering and Maintenance Sales and Mar eting )ersonnel Financial Control )%rchasing

Step * - +nitial Revie, -,here are ,e no, Four key areas

legislative compliance evaluation and registration of significant environmental aspects and impacts examination of all existing environmental management practices assessment of feedback from any previous incidents
3

Step . - (nvironmental )olic/

The Environmental Policy Document

must
be doc%mented and %nderstood at all levels commit to compl/ing ,ith the la, be p%blicl/ available commit to prevention o# poll%tion and improve environmental per#ormance provide #or the setting o# environmental ob0ectives relevant to the operations o# the hotel

Step 1 - organisation and personnel

Definition of organisation

responsibilities necessary to
provide resources initiate action identify problems recommend solutions verify implementation of solutions control further activities act in emergencies
5

Step 2 - register o# reg%lations

3eed to establish and maintain

proced%res to
record all legislative4 reg%lator/ and other polic/ re5%irements regarding environmental aspects o#
activities services

Step 6 - Register o# environmental aspects

3eed to eval%ate and assess

environmental aspects - direct and indirect

controlled and %ncontrolled emissions controlled and %ncontrolled discharges solid and other ,aste land contamination

Step 6 - Register o# environmental aspects ++

%se o# land4 reso%rces and energ/ noise4 odo%r4 d%st4 vibration and vis%al impact e##ects on speci#ic parts o# the environment bene#icial impacts

Step 6 +++ Assessment o# signi#icance

The organisation shall

ensure that the (environmental) aspects related to these significant impacts are considered in setting its environmental objectives
Cla%se 17.71 +SO 11881
9

9epartmental environmental impacts

There is potential for improvement in environmental performance in ever !epartment of the hotel
#ront o# ho%se ho%se eeping #ood & beverage con#erence & meeting engineering & maintenance bac o# ho%se sales & mar eting personnel & administration #inancial control p%rchasing comm%nit/ & socioeconomic programmes gro%nds & externals

Front o# $o%se
(nerg/
bloc ing o## and gro%ping rooms light controlling e/ cards environmental in#ormation in g%est pac s

:ater
environmental in#ormation in g%est pac s

:aste electronic internal in#ormation to red%ce paper %sage

re%se o# paper rec/cle toner cartridges

$o%se eeping
(nerg/
chec room temperat%res ,atch #or mal#%nctioning #ans4 aircon4 heating etc %se cold ,ater instead o# hot ,herever possible

:ater
%se minim%m 5%antities d%ring cleaning noti#/ maintenance immediatel/ o# an/ lea s

:aste
re%se linen %ns%itable #or its original p%rpose %se dispensers instead o# sachets %se cleaning materials in the recommended concentrations and dispose o# containers properl/

Food and 'everage

(nerg/
Appropriate lighting levels in resta%rants and bars 'everages coolers not sited in cellars

:ater
;9ead man< valves on sl%icing hoses 9ish and glass ,ashers correctl/ maintained

:aste
Segregation o# glass4 tin4 plastics and paper Men% planning to red%ce ,aste #ood

Con#erence and Meeting

(nerg/
Appropriate lighting in p%blic areas $=AC maintained and controlled

:ater
Maintenance o# all ,ater o%tlets in ,ashrooms

:aste
Re%se o# non-con#idential papers Segregation o# paper #or rec/cling

(ngineering and Maintenance

(nerg/
All $=AC #%ll/ maintained ,ith controls correctl/ set Lo, energ/ lighting ,herever appropriate Sensors in all lo, non-p%blic tra##ic areas

:ater
)lanned preventative maintenance and rapid response to lea s

:aste
Care o# %sed oils4 l%bricants4 paints and solvents

'ac o# $o%se
(nerg/ Sensors in lo, tra##ic areas S,itch o## and save polic/ :ater )restel taps in ,ashrooms ;$ippos< in #l%sh cisterns Report lea ing taps :aste Rec/cling schemes #or plastic c%ps4 cans4 bottles etc

Sales and Mar eting

(nerg/
Control o# lighting in o##ice areas Lo, energ/ comp%ters S,itch o## and save polic/

:aste
Care#%l planning o# broch%re prod%ction r%ns

)ersonnel and Administration

(nerg/
Control o# lighting in o##ice areas

:aste
Control o# %se o# paper4 toners4 etc7

"raining is biggest contrib%tion

Financial Control
(nerg/
Monitoring4 meas%ring and controlling cons%mption

:ater
Monitoring4 meas%ring and controlling cons%mption

:aste
Monitoring4 meas%ring and controlling #ood ,aste Monitoring land#ill and carrier ret%rns

)%rchasing
(nerg/ :ater

:aste

Comm%nit/ and Socio-economic )rogrammes

(nerg/
9istrib%tion o# excess and ,hich cannot be stored

:ater
+ncl%sion on ,ater treatment

:aste
(xcess estates compost #or agric%lt%re & hortic%lt%re >se o# non-con#idential doc%ments #or schools and other social pro0ects

Assessment o# signi#icance
one approach?Define Scope

Identify Aspects Set Criteria

Assess Significance
Significant Aspects
1"

Step @ - (nvironmental ob0ectives and targets

"here is a need to set targets and

ob0ectives

11

Step A - management programme

"argets and ob0ectives

Speci#ic Meas%rable Agreed Realistic "rac able

100 80 60 40 20 1st Qtr 3rd Qtr 0 East West North

12

Step B - man%als and doc%mentation

establish and maintain man%al relating to
environmental polic/4 ob0ectives4 targets and programmes e/ roles and responsibilities interaction bet,een the s/stems< elements doc%mentation

13

Step 18 - operational control

control activities4 partic%lar attention to
doc%mented ,or instr%ction proced%res regarding s%ppliers monitoring and control o# e##l%ent & ,aste streams etc77 per#ormance criteria

14

Step 18 - operational control ++

proced%res to establish compliance ,ith

programmes4 targets or instr%ctions

identi#/ and doc%ment veri#ication in#ormation and proced%res establish and doc%ment acceptance criteria assess validit/ o# previo%s veri#ication in#ormation

15

Step 11

Training
for senior management in policy formulation and resource allocation for auditors for specialists managers in EMS a!areness training for employees
16

!here most operations fail"

Step 11 - training ++
train administrative and operational

personnel
cascade the in#ormation4 %sing administrative and operations managers tal ,ith s%ppliers4 contractors and c%stomers

17

"raining needs anal/sis t/pical approachC7

#$!itin% (E) E*ec$tive S$pervisors +ine )perators ,esi%n En%ineers
18

#&areness Instr$ment EMS 'riefin%

Step 1* - records
s/stem is re5%ired to con#irm that the s/stem ,or s and compliance can be demonstrated
When you can measure what you are speaking about and express it in numbers, you know something about it. When you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind. Lord Kelvin Physicist 19

Step 1. - a%dits
,hen the s/stem is in place and ,or ing

properl/ an a%dit is needed to determine

environmental management activities con#orm to the programme the s/stem is e##ective in relation to the polic/

2"

+nternal A%diting
a%dit sched%le a%dit proced%re chec lists a%dit reports #ollo,-%p and corrective action
21

Step 11 - (nvironmental Management Revie,

management team meets to revie, the

s/stem incl%ding a%dit res%lts

22

Step 12 - appl/ #or assessment

select a certi#ication bod/ ,hich has
detailed practical experience an empathetic approach a str%ct%red approach s illed experienced assessors

23

Hilton International
:e recognise that o%r activities impact on the co%ntries in ,hich ,e operate7 :e are committed to protecting the environment thro%gh contin%al improvement o# o%r environmental per#ormance and prevention o# poll%tion7 All o%r b%sinesses ta e into acco%nt the e##ects their activities have on the environment7

(nvironmental S%stainabilit/ )olic/ :e4 at Star,ood $otels & Resorts :orld,ide4 +nc74 believe that economic gro,th and the ,ell-being o# societ/ are inextricabl/ tied to the health o# the environment7 Accordingl/4 ,e embrace o%r responsibilit/ #or environmental ste,ardship and are committed to integrating leading environmental practices and s%stainabilit/ principles into o%r core b%siness strateg/7 "hro%gh collaboration ,ith o%r hotel o,ners4 #ranchisees4 s%ppliers and b%siness partners4 ,e ,ill activel/ ,or to red%ce the environmental impact o# o%r b%siness activities and to contin%all/ improve and innovate on practices aimed at? conserving nat%ral reso%rces4 minimiDing ,aste and poll%tion4 enhancing indoor environmental 5%alit/4 establishing and reporting on e/ environmental per#ormance indicators4 and raising environmental a,areness among o%r associates4 g%ests and comm%nities7 :e ac no,ledge that4 in man/ ,a/s4 ,e4 li e the global comm%nit/ ,e serve4 are onl/ in the earl/ stages o# developing and implementing the man/ changes that ,ill be necessar/ to achieve these vital goals7 3onetheless4 ,e strongl/ believe that o%r e##orts to s%pport a health/ environment serve the interests o# both c%rrent and #%t%re generations and constit%te the #o%ndation #or end%ring s%ccess7

Marriott
Marriott<s (nvironmentall/ Conscio%s $ospitalit/ Operations program ((C$O) #oc%ses on ,ater and energ/ conservation4 clean air initiatives4 ,ildli#e preservation4 Ered%ce-re%se-rec/cleE ,aste management4 and clean%p campaigns7 #ater and Energy $onservation Marriott ,as named an (3(RFG S"ARH )artner o# the Gear b/ the >S (nvironmental )rotection Agenc/ in *882 and *8867 $limate %eaders Marriott is the #irst hospitalit/ management compan/ to 0oin the ()AIs Climate Leaders program and is on trac to red%ce its greenho%se gas emissions b/ nearl/ one-#i#th over the ten /ear period #rom *888 to *818--approaching one million tons o# climate ,arming gases7 Tourism Partnership Marriott is a member o# "o%rism )artnership4 a global program o# the )rince o# :ales +nternational '%siness Leaders For%m ,hich ,or s ,ith travel and to%rism ind%str/ leaders to have a positive impact on environmental4 social4 and economic iss%es7

(nerg/ cons%mption4 and the associated CO* emissions4 is o%r biggest environmental iss%e and ,e have energ/-e##icienc/ programmes in place to help red%ce o%r global impact7 +n *88.4 **J o# o%r electricit/ #or >K hotels4 health cl%bs and o##ices ,as ta en #rom rene,able so%rces7 +t is no, at 188J7 >sing ,ater e##icientl/ is another e/ aspect o# o%r environmental programmes7 :here possible $ilton +nternational installs ,ater saving #ixt%res in its ne, and re#%rbished hotel rooms and combined ,ith other meas%res in speci#ic hotel operations4 a red%ction in hotel ,ater %sage is being observed7 :e strive to minimise the ,aste ,e prod%ce4 and ,here that is not possible ,e aim to re%se or rec/cle7 O%r divisions manage their o,n ,aste contracts and ,ith the aim to red%ce the 5%antities going to land#ill or incineration4 are contin%all/ loo ing #or innovative ,a/s o# re%sing and rec/cling7 "he gro%p has established social4 ethical and environmental criteria #or proc%rement and are ,or ing ,ith o%r s%ppliers to integrate them into o%r s%ppl/ chain7

 :e are ,or ing to %nderstand the environmental iss%es associated ,ith all o%r operations and to incorporate environmental management into ever/da/ b%siness practice7 3ot onl/ do ,e ,ish to compl/ ,ith the relevant environmental legislation4 la,s and codes o# practice in the co%ntries in ,hich ,e operate4 ,e are also meas%ring o%r per#ormance and ,or ing to,ards setting improvement targets #or all o%r b%siness %nits7 O%r emplo/ees4 s%ppliers4 contractors and partners are e/ to helping %s minimise o%r impacts7

Accor Fro%p
$istor/ o# the charter +ntrod%ced in 14288 Fro%p establishments in 1BBA4 this #irst Accor $otels (nvironment Charter ,as made %p o# 12 actions to be implemented in the hotels b/ the end o# *8887 "he Charter has alread/ incl%ded ,aste management and rec/cling4 control o# ,ater and energ/ cons%mption4 local involvement and emplo/ee training and a,areness-raising7 "he $otel (nvironment Charter ,as adopted since then in A%stralia4 3e, Lealand4 Asia4 Latin America7 Adaptations ,ere done #or s%b-Saharan A#rica and 3orth America7 "he Charter ,as posted in the hotels that had implemented a minim%m o# ten actions in #avo%r o# the environment7

Marriott
The $enterpiece of Marriott&s Five'Point Environmental Strategy Clearing #orests ca%ses more carbon emissions than all the ,orld<s cars4 trains4 tr%c s and S>=s combined7 "hat<s ,h/ the centerpiece o# Marriott +nternational<s long-term environmental strateg/ is helping protect 171 million acres (2AB4888 hectares) o# endangered rain#orest in the M%ma S%stainable 9evelopment Reserve in partnership ,ith the state o# AmaDonas in 'raDil7 "hro%gh this pioneering e##ort4 Marriott and its c%stomers ,ill #%nd an environmental management plan administered b/ the ne,l/ created AmaDonas S%stainable Fo%ndation4 ,hich ,ill monitor and en#orce protection o# the M%ma reserve7 "he pro0ect ,ill s%pport emplo/ment4 ed%cation and healthcare #or the approximatel/ 188 people ,ho live there7 "he Fo%ndation is see ing certi#ication #or the #orest #rom ">= S%d4 an independent accredited environmental a%diting #irm4 %nder the internationall/ recogniDed Climate4 Comm%nit/ and 'iodiversit/ (CC') standards7 Marriott<s #ive-point environmental strateg/ ,as developed in collaboration ,ith Conservation +nternational4 a global conservation organiDation7 +n addition to rain#orest preservation4 MarriottIs strateg/ calls #or red%ction o# ,ater4 ,aste and energ/ cons%mptionN greening its s%ppl/ chainN b%ilding greener hotelsN and engaging emplo/ees and g%ests to ta e action7

Accor Fro%p

+ntercontinental $otels
Environmental initiatives :e have a ,ide range o# environmental responsibilities and a %ni5%e opport%nit/ to lead the ,orld<s hospitalit/ ind%str/ in environmental innovation7 As ,e p%rs%e o%r strategic gro,th and contin%e to develop o%r environmental practice4 ,e aim to minimise o%r negative e##ects on the environment7 :e are committed to providing %pdated in#ormation to sta eholders on? developments in global environmental polic/N ho, ,e establish management responsibilit/ and acco%ntabilit/ #or environmental per#ormanceN ho, ,e eval%ate and manage o%r hotels< environmental #ootprintN ne, pro0ects and developmentsN and per#ormance benchmar ing against best practice7 +n *886 ,e improved data collection and reporting to increase o%r energ/ e##icienc/7 O%r hotels alread/ ta e steps to conserve reso%rces4 incl%ding energ/ and ,ater4 and to manage ,aste and rec/cling e##ectivel/7 +n *88@4 ,e intend to benchmar these achievements across o%r b%siness so that ,e can set clear targets #or improvement7 :e are a #o%nder member o# the +nternational $otels (nvironment +nitiative (+$(+) and have ,or ed closel/ ,ith others in the ind%str/ to prod%ce the S%stainable $otel Siting4 9esign & Constr%ction F%idelines4 la%nched b/ "he )rince o# :ales< +nternational '%siness Leaders< For%m7 :e contin%e to re#ine and improve this e##ort and are complementing this ,or ,ith better and more comprehensive emplo/ee training on ho, to manage hotels in an environmentall/ responsible ,a/7