People

Make the Difference

Gloria L. Sweida Cal Poly Pomona

Copyright 2012 John Wiley & Sons, Inc.

What is organizational behavior and why is it

important? What are organizations like as work settings? What is the nature of management and leadership in organizations? How do we learn about organizational behavior?
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Organizational behavior
Study of human behavior in organizations.

An interdisciplinary field devoted to

understanding individual and group behavior, interpersonal processes, and organizational dynamics.

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Scientific methods models

Simplified views of reality that attempt to

identify major factors and forces underlying

real-world phenomena.
Link presumed causes of events

(independent variables) with outcomes (dependent variables).

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Figure 1.1 Common Scientific Research Methods in Organizational Behavior

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Scientific thinking is important to OB:

The process of data collection is controlled

and systematic.
Proposed explanations are carefully tested. Only explanations that can be rigorously

verified are accepted.

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Evidenced-based management
Uses hard facts and empirical evidence to

make decisions.
Evidence-based thinking manifests itself

through a contingency approach which researchers identify how different situations can best be understood and handled.
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How would the management practices

that might work to motivate news

photographers to be creative differ from

those used to keep construction workers

from deviating from blueprints?

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Contingency thinking
Seeks ways to meet the needs of different

management situations.
Recognizes responses to solutions must be

crafted to best fit the circumstances and people involved.

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Modern workplace trends

Commitment to ethical behavior. Broader views of leadership. Emphasis in human capital and teamwork. Demise of command-and-control. Influence of technology.

Respect for new workforce expectations.

Changing concept of careers. Concern for sustainability.
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Organizational culture
A shared set of beliefs and values within an

organization.
According to Meg Whitman, former eBay CEO, it

is the character of the organization.

Organizational fit matches organizational

culture and individual characteristics.

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Organizational climate
Represents shared perceptions of members

regarding what the organization is like in

terms of formal and informal management policies and practices.

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Open systems
Obtain resource inputs from the environment and transform

human and material resource inputs into finished goods or services.

Value Chain
Sequence of activities that results in the creation of good and

services of value to customers.

As a student of CPP are you part of an opensystem?

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Stakeholders
People, groups, and institutions that are

affected by and thus have an interest or

stake in an organizations performance.

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Workforce diversity
Presence of Individual differences based on

gender, race and ethnicity, age, ablebodiedness, and sexual orientation.

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Multiculturalism
Refers to pluralism and respect for diversity in the

workplace.

Inclusion
The degree to which an organization's culture respects

and values diversity.

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Your professor states: One of your assignments this term is a team project. Please select and sign up for a team project. Do you . . .
a)

Signal your friends in the classroom, and agree to sign up together for the same team. Wait for everyone to sign up, and then

b)

decide.
c)

Just pick a team randomly.

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Manager - Someone whose job it is to directly support

the work efforts of others.

Effective manager - Helps others achieve high levels of

both performance and satisfactions..
Task performance

Quality and quantity of the work produced or the services provided by an individual, team, or work unit, or organization as a whole.
Job satisfaction

Indicates how people feel about their work and the work setting.
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Managerial skills and competencies

Skill - An ability to translate knowledge into action that results in a desired performance.
Technical skill -Ability to perform specialized

tasks.
Human skill - Ability to work well with other

people.
Conceptual skill - Ability to analyze and solve

complex problems.

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Emotional intelligence
Ability to understand and manage emotions both

personally and in relationships with others.

Self-awareness understand your moods & emotions
Self-regulation think before acting; control yourself Motivation work hard & persevere Empathy - understand emotions of others Social skill gain rapport; build good relationships
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Ethical Management includes ethics in

decision-making.
Immoral manager
Amoral manager

Moral manager
Practices ethics mindfulness.
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Learning
An enduring change in behavior that results

from experience.

Life-long learning
Continuous learning from day-to-day experiences.

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