Olivier Lazar, MSc.

, MBA, PMP, PMI-RMP, PMI-SP, PMI-ACP

Consultancy, Coaching, Training, Research

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Valense Ltd., 1998-2013

Small Debate:
How do you define Project Success?

Project Management involves...

making tradeoffs among competing objectives and alternatives, such as: Other business requirements or projects Different stakeholders expectations Essential and non-essential requirements

Intent and capability

Project parameters and constraints All the above must be prioritized.

 to meet or exceed stakeholder needs and expectations.

Individuals or organizations
Positively or negatively affected by process or outcome May have an influence on project The project manager must:
identify the stakeholders determine their needs and expectations manage and influence those expectations

Few words about Value Management and Stakeholders Expectations How to define and realize Benefits

The Definition of Value

In your own words, define VALUE !

Value is Relative

Satisfaction of Needs (Benefits)

Value
+

Resources Used (Achievability)

Source: Thiry, Value Management Practice, PMI 1996

What Does It Mean ?

Offered Benefits
Expected Benefits

Available Resources
Required Resources

VALUE
BV = OB - EB BV (Benefits Variance) 0
Benefits = Satisfaction of needs
Source: Thiry, Value Management Practice, PMI 1996

RV = AR - RR RV (Resource Variance) 0

Valense Ltd., 1998-2013

Value is Subjective It is defined by the Stakeholders

Individuals or organizations positively or negatively affected by, and/or that could influence, the project/decision process or its outcome

Stakeholders Mapping

Adapted from PMBOK Guide 2013, Fig 13-4, p.397 And Johnson & Scholes, 1997

Stakeholders Classification & Management Strategy

Stakeholders can be:
Positive, which means they will support your project Neutral, Negative, which means they will be opposed to your project

Different Stakeholders to be managed in different ways

The positive stakeholder will be the best advocate for your project, but sometimes too subjective The neutral stakeholder will give you the better balance in their expectations The negative stakeholder can be a good challenger to your project, dont forget to listen to their critisisms and comments..

The Value defines Project Objectives

Mapping of Stakeholders

Identifying all Stakeholders of the project

Categorizing Stakeholders

Mapping the Stakeholders on an Influence Grid, considering the 3 Is dimensions: - Interest Influence - Intent
Expressing Stakeholders Expectations

Stakeholders have various expectations in regard of the projects objective

Identifying Needs

Balance which expectations are not only nice to have , but will deliver Value , which ones are not mutually exclusive Prioritize needs, according to the Value balance, include the relevant items as Objectives of the project Perform the Functional Analysis of the project. Define which functions have to be furfilled to deliver objectives, and thus Value
Constructing CSF & KPI

Formalizing Objectives

Defining Functions

Establish which functions constitute the projects CSF, and define the way to measure them through KPIs.

Mesuring the created Value

Function Deliverables WBS

CSF Y/N

Criterion
KPI Level

Flexibility

From Stakeholders Analysis to the Communication Plan

Mapping of Stakeholders

Categorizing Stakeholders

Communication Plan
Why Whom What Who How When

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Plan Stakeholder Management

Defining the Stakeholder Management Plan to:

Developing appropriate Management Strategies to effectively engage and influence stakeholders, based on the analysis of their expectations and needs and their positioning toward the project.

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Valense Ltd., 1998-2013

Thats All Folks! Thanks for your attention

Your turn now!

Any Questions?
Comments? Anxiety?

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Valense Ltd., 1998-2013

Valense
Organizational Consultants

New York

London Geneva Qatar/Bahrain Pune

www.valense.com

Sydney

Olivier Lazar, MSc, MBA, PMP, RMP, SP, ACP

+ 41 78 936 00 62 olivier.lazar@valense.com http://ch.linkedin.com/in/olivierlazar
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Valense Ltd., 1998-2013