Summer Recruitment 2010

Date: Sep 09

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Genpact - A Snapshot
 Brief History
 Started in 1997 as an independent GE Capital
business unit in India
'Best Performing BPO Services #1 Business Process
 Expanded scale & scope to serve all other GE Provider' 3 consecutive years! 2007- Outsourcer (2008)
2009. #1 Procurement Outsourcer
businesses 'Best Performing FAO Services (2007 & 08)
Provider' – 2009 #1 Offshore ITO Provider
 Became an independent company in January (2007);
Top 5 Knowledge Process
2005 Outsourcer (2007 & 08)

 Successful listing on the NYSE, August 2007

(symbol: G)
#1 Third-party BPO (2005-08)

 Genpact Today
 12 countries, 25+ Languages, 25+ cities
 36200 + employees, 50+ Nationalities
 100+ clients (30+ Global 500), 52+ % business
from Global Customers other than GE in 2008
up from < 5% in 2004.
 GE continues to grow ~ 7%. Global Clients
revenues grew by 60+% over 2007.
Global Top 10; By Industry - Top
10 in Financial Services (Banking
Best BPO Provider – Europe
(2008)
& Insurance) & Discrete
Manufacturing; By Services – Top
10 in Financial Management &
5 Global Excellence Awards
- Lifetime Contribution
ICT Management
- Global Shared Services Leader
- Global SS Standard Bearer
- Global BPO Center of Excellence
- Global Knowledge Services
Excellence (2007)

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An Industry Pioneer for 10+ Years...Now Leading the
Gen 2.0 of Globalization

 Consistent history of delivering beyond promises... highly referenceable client base

 Focus on “Maximizing Value” rather than only maximizing cost savings and efficiency

 Difficult to replicate deeply embedded culture of...

 Maniacal client focus

 Industrial strength execution

 Continuous improvement and setting industry standards... Lean Six Sigma DNA

 People practices – highly engaged employees...industry leading retention

 Breadth & Depth of service offerings – unique ability to leverage process knowledge,

technology and data insights

Proprietary framework for “Best-in-Class processes” built with

insights from the best managed companies in the world
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Proven Experience Across Multiple Industries &
Processes
► Accounts Payable ► Accounting
Finance & Accounting ► Financial Planning & ► Closing And Reporting
Analysis ► Cash Management
► Receivables Management
► Sourcing And Procurement ► After-market Services
Supply Chain & Procurement ► Sales & Inventory Planning ► Re-designing / Re-engineering
► Logistics Services

► BusinessOpportunity ► Customer Growth / Retention

Business Processes Analytics Assessment ► Risk Mitigation
► Customer Acquisition ► Operations Improvement
Services (80%)

► Accounts Receivables Mgmt. ► Originations / New Applications
Collections & Customer Service ► Account Servicing ► Booking And Funding Billing
► Customer Care
► Product Development ► Policy Administration
Insurance Services ► Sales And Marketing ► Claims Management
► Underwriting And Risk Mgmt. ► Corporate Functions

► Staffing ► Rewards & Benefits Admin

HRO ► Payroll ► Learning Admin & Solutions
► Workforce Admin ► HR Analytics

► Design, Implementation & ► Content Development

Enterprise Application Services
Support Solutions ► CRM
IT Services (20%)

► End-user Services ► Network Services
IT Infrastructure Services
► Enterprise Computing ► Security Services

BFSI Manufacturing Other

Industry

Transportation
Insurance Finance/Banking Industrial Business Services Healthcare
(Automotive)

Note: Broad Service Offerings: End-to-End, Simple to Highly Complex

(1) Percentages based on 2008 revenue breakdown 4
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Managing Change Effectively is Vital, Value Beyond
Cost Arbitrage Only being Realized by Some…
Significant hurdles impairing leverage of the full potential that globalization offers. Globalization efforts
will almost always encounter disruptive change resistance – people, process, communication and
execution challenges

Organization Challenges Communication Challenges Execution Challenges

Dealing with loss of jobs Mistrust Impact on your customer

Moving from Direct ownership

Fear of the unknown Lack of Transparency
to partnership
Right skilling the retained
Travel related anxiety Informal grapevine
organization
“Loss of control” perception Unrealistic Expectations Changing Nature of Jobs

Genpact Success Drivers

Make it a major initiative, with Build and plan for early Build a Partnership
financial and business success; Communicate
outcomes Openly & Transparently
Address “Real” and “Perceived” Create champions at various
hurdles levels in the organization

Address Resistance, Ease Implementation, Align People

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Genpact Provides Sustainable Cost Savings &
Business Impact Through Seamless Global Delivery

 Moved into Eastern Europe and China 7 + years ago

 Deep local leadership and breadth of services across all locations

 Constantly moving to Tier 2 and Tier 3 cities ahead of costs and

availability of talent

 Employer of choice in most locations

Continents Americas EMEA India East Asia

# Employees 3,600+ 2,100+ 26,100+ 4,200+

Hungary, Netherlands,
Delivery United States, Mexico,
Spain, Romania,
Seven major cities China, Philippines,
Centers Guatemala across India Japan
Poland, Morocco

First Mover In Many Locations… One Quality & Service Culture Worldwide
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Genpact Provides Sustainable Cost Savings &
Business Impact Through Seamless Global Delivery

Poland

Morocco

Guatemala

Continents Americas EMEA India East Asia

# Employees 3,600+ 2,100+ 26,100+ 4,200+

Hungary, Netherlands,
Delivery United States, Mexico,
Spain, Romania,
Seven major cities China, Philippines,
Centers Guatemala across India Japan
Poland, Morocco

First Mover In Many Locations… One Quality & Service Culture Worldwide
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Today Genpact is a Trusted Partner to the World's
Leading Companies…
Manufacturing
Leading Oil & Gas Company
Leading Water Technology Supplier
Global Health & Hygiene Leader
Global Energy Major
Leading Industrial Goods Firm
Top 5 Aerospace Manufacturer
Top 10 Auto Manufacturers (3)
Top 10 Pharma Companies (4)
Leading Healthcare Manufacturing Co.
Leading Apparel Maker
Leading Consumer Goods Firm
15+ Global 500 Clients
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Services Banking, Financial
Services, Insurance
Top 5 Logistics Company (2) Leading Financial Services Major
Leading Information Serv. Provider Leading Corporate Lending Major
Leading Transportation Services Co. Leading Insurance & Fin. Serv. Co.
Leading Facilities Mgmt Firm Top 10 US Banks (2)
Major Property Developer
Top 5 Health Insurer (US & UK)
Leading Home Improvement Firm
Top 5 European General Insurer
Leading Online Marketplace
Top 10 US General Insurer
Major Cable TV Operator
Leading Media & Entertainment Co. Top 5 Australian Bank
Leading Telecom Serv. Provider Leading Global Insurance Broker
Leading Security Systems Provider Leading Re-insurer
5+ Global 500 Clients 10+ Global 500 Clients
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Today Genpact is a Trusted Partner to the World's
Leading Companies…ctd.

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Genpact Is An ‘Employer Of Choice’
 Selective Hiring (13000 hires
globally; 6% of All Applicants)
9,400+ Green Belts*  25% + Hires through Internal
500+ Blackbelts* / MBBs* references
#1 Best Performing BPO
 Multiple Channels #1 in Human Capital
1300+ CA / CPA Development
 Genpact Training Academy Global Services 100
2,500+ MBAs Survey ( 2007)
 Low Attrition (26% globally; 50% of
100+ PhDs & Doctors Industry Average)
75+ Actuaries  Retention modeling & six sigma
25,000+ Graduates analytics
 Robust Best Practice “Genpact has World
3,500+ IT Resources Class People
Implementation Practices” – Industry
800+ Insurance Certified  Innovative Rewards Program Benchmarking Study

50+ Nationalities  Metrics-based variable

25+ Languages compensation
*Trained  Attractive Career Paths (20,000+
trained, 6600+ Promoted)

Industry Leading Practices … 3rd Best Company to Work For …

# 1 in Employee Satisfaction
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Career Growth @ Genpact:

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Leadership Development strategy linked to Talent Management
Issues
Building the Leadership Gene Pool Focuses on Talent Management Issues
 Building Leadership Pipeline to ensure enough
Fuel Business Make strategic /
leaders to fuel expansion and mitigate competitive Growth cultural Change
(not enough leaders to (current leaders represent
pressures support future what the business needed
expansion goals) in the past, not future)
 Focus on differentiated and fast track growth of mid
level managers Prevent the
“Perfect Storm”
 18 month functional and operations leadership (not enough leaders Ensure Continuity
coupled with (Increasing “War for Talent”)
programs little management
development to fill void
 30% on total demand being met through the internal
Source: Duke Corporate Education, 2007
pipeline.

 Partnering with experts on designing and

delivering Executive Education to Hi potential
Senior Management
 Closely aligned to business strategy

 Building immediately needed organizational capability

to meet business challenges

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Leadership Roadmap
>15 years
Leaders
Growing Leaders

Senior Leadership
Development Program Globalization and strategy,
Year 10 - Year 15 Innovation, co creation, Coaching
Leaders Growing

Financial Risk analysis, Execution

Executive – in a Consortium setting
Leadership Program
Developing Leaders

E2E Business Strategy

Year 8 –Year 10 Leadership Mindset, collaboration,
Business Leadership Influence ,coaching, problem solving
Developing

Program Customer partnership, capital

structure, valuation, business
Year 6- Year 8 communication
Accelerated
Leaders

Operating Excellence, Personal Brand of Leadership,

Emerging Leaders

Leadership Program trust and conflict management, Coaching, Leading

Year 4 – Year 5 change, Fundamentals of Business Finance, Key
Emerging

account management
New Manager
Managing Change, Business Financials for Operations,
Devpmt Curriculum Situational Leadership, Advanced People Management
Year 2– Year 3
Managers

Customer Loyalty, Persuasion Skills, Difficult interactions &

Developing Managers

Foundations
Advanced Team Management *
Of Leadership Advanced Business Communication Skills
Developing

Goal Setting, Coaching skills, Decision Making, Analytical Thinking,

Professional Skills Presentation Skills, Goal Setting, Delegating *
Performance Management
0 - Year 1
People Management & Development Practices, Communication, Time Management, Stepping
Managers
Managers
Emerging
Emerging

Genpact Emerging Upto Management *Customer Management, Cultural Sensitivity, Operations Excellence,
Managers Continuous Improvement

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Our Values & Cornerstones

Values… Define Our People Cornerstones… Uphold Us as a Company

leadership
Being resourceful, and growth-oriented
Customer Centricity

performance
Delivering on promises

passion
Being passionate about our business Process Excellence

innovation
Improving processes constantly

Employer of Choice
teamwork
Boundaryless behavior

integrity
Leading by example
Best-in-Class
respect
Believing in people 14
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Genpact Rewards & Recognitions

'Best Performing BPO

Services Provider'
For 3 consecutive years! 2007- Best BPO Provider – Europe #1 Business Process
2009. (2008) Outsourcer (2008);
'Best Performing FAO #1 Procurement Outsourcer
Services Provider' – 2009 5 Global Excellence Awards (2008 & 2007);
– Lifetime Contribution, #1 Offshore ITO Provider
Global Shared Services (2007);
Leader, Global SS Standard Top 5 Knowledge Process
Bearer, Global BPO Center of Outsourcer (2008 & 2007)
Excellence, Global Knowledge
Services Excellence (2007)

Global Top 10; By Industry

- Top 10 in Financial ‘Operational
Services (Banking & Excellence & One of the only two Offshore
Insurance) & Discrete Quality’ – Providers, included in Gartner’s
Manufacturing; By Indiatimes BPO Magic Quadrant, IT Helpdesk
Services – Top 10 in Awards 2008 Providers for North America
Financial Management &
ICT Management
NASSCOM: Genpact among Top 14
Genpact among Innovative organizations
India’s Top 100 IT in India, 2007
#1 Third-party BPO
Innovators ‘07
(2005-08)
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Summer Internship Programme

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Objective of Internship:

 Live projects with immediate business impact.

 Opportunity to interact with pioneers and leaders of the industry.
 Structured programme: Immense learning opportunities.
 Independence & high level of empowerment in area of project.
 Constant encouragement & support: Project Guide, Quality Mentor, HR
Spoc.
 Opportunity to interact with experienced and talented people who enjoy
their work.
 Two months of evaluation of high potential students as future
employees.

Sample Projects 09
2009 Summer Internship Project Samples

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Project Details:

Availability of Summer Internship Opportunities:

 Across Genpact locations in India: Bangalore, Kolkata, Gurgaon,

Delhi, Hyderabad, Jaipur

 Across Genpact COEs (Centre of Excellence) and Functions

 Possible Areas of Internship:

 Operations
 HR
 Six Sigma/ Transitions.
 Marketing
 Analytics
 Training
 Finance

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Annexure

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 Service Offerings

Industry BFSI Manufacturing Others

Insurance Finance/ Banking Industrial Transportation Business Services Healthcare

Business Process Services (80%) IT Services (20%)

Finance & Procurement & Insurance / Collections & Enterprise IT
Accounting Supply Chain Transactional Customer Service Application Infrastructure
Services Services Support

50% of the business with manufacturing companies - Includes Oil & ERP & BI - Design,
Gas, Energy, Industrial Manufacturing … Implementation &
Maintenance
Widest offering in Finance & Accounting - Accounts Payable, Billing,
Accounts Receivable, Management reporting, General Ledger Content Development
Accounting, Tax , Treasury & Cash management and Closing & Network & Security
Reporting services
Strategic sourcing to Unmanaged spend Proprietary Products
Sales & Inventory planning, Logistics & After market services
Analytics Business/Market Intelligence & Support ; Specialized Services
Risk, Governance & Compliance SOx, Risk Management, Internal Audits, IT Audits, Forensic Audit
Reengineering Onsite Deployment of Operating Quality Experts

Wide Portfolio Built On Captive Heritage ...

Note:
Industry leading competencies on High Value Added Services 20
(1) Percentages based on 2008 revenueConfidential.
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