Professional Documents
Culture Documents
MHR 3200 Dr. Larry Inks Department of Management and Human Resources Fisher College of Business The Ohio State University
Overview
Conflict in Organizations
Influencing Others
Power
Politics
Impression Management
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Potential Benefits of Conflict More effective management of change Increased morale and group cohesiveness Better, more candid and spontaneous communication Improved creativity and problem solving
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Work-Family Conflict
Historical factors
Conflict Escalation
Conflict escalation: Process whereby a conflict grows increasingly worse over time Escalation of conflict is more likely when: - Cultural differences exist between the parties The parties have a history of antagonism
Integrating
Obliging
Cooperativeness
Compromising
Avoiding Low
Assertiveness
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Influencing Others
Potential Outcomes of Influence Attempts Resistance Compliance Commitment/Internalization
Consultation
Personal appeal Ingratiation
Soft tactics
Inspirational appeal
Exchange Coalition Hard tactics
Legitimizing
Pressure
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Politics in Organizations
Organizational Politics Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by the organization. NOTE: This is the definition from your text; I consider it more broadly. Politics and political behaviors found in virtually all organizations Causes include change, lack of clarity, resource allocation, etc. Goal of political behavior is to exert influence on others Political behavior triggered by many things, especially uncertainty
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Frequently used political tactics - Building networks of contacts - Getting key players to support your initiatives - Making friends with power brokers - Bending the rules to fit the situation - Self-promotion - Impression management - Ingratiation - Attacking or blaming others - Using information as a political tool
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Always make your own informed decision about your own behavior
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Some Caveats
Dont get overly involved in the rumor mill
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Summary Thoughts
Conflict, power and politics are complex topics since they deal with complex situations involving multiple people These issues are part of the culture (like an undercurrent) but are most visible when they surface during critical situations Skills in dealing with these issues develop over time and with practice In addition to skills, you need to have a certain level of credibility, respect, and knowledge within the organizationthese are YOUR responsibility and result from your own behavior Managing conflict, wielding power, and dealing in politics are done best when done with integrity, clarity and objectivity.
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