Professional Documents
Culture Documents
WHAT IS BENCHMARKING
Method for identifying and importing best practices to improve performance Process of learning, adapting, and measuring outstanding practices and processes from any organization to improve performance
WHY BENCHMARK
Identify opportunities to improve performance Learn from others experiences Set realistic but ambitious targets Uncover strengths in ones own organization
TYPES OF BENCHMARKING
STRATEGIC BENCHMARKING:
o
PERFORMANCE BENCHMARKING
Key Products
o
Performance characteristics
Key Services
Cont..
PROCESS BENCHMARKING
FUNCTIONAL BENCHMARKING
Cont..
GENERIC BENCHMARKING
INTERNAL BENCHMARKING
Analyzing operations within the same organization Access to sensitive and standardized data is easier, Real innovation may be lacking.
EXTERNAL BENCHMARKING
Analyses best in class outside organizations. Significant time and resource involved credibility of the findings.
BENCHMARKING PROCESS
Planning
Improving Practices
Collecting Data
Analysis
1. PLANNING
2. COLLECTING DATA
3. ANALYSIS
Collect collected to analyze scope of improvement Compare existing process with that of appropriate reference models.
4. ASPECTS OF MPROVEMENT
Pursuit of excellence is the underlying and ever present goal of benchmarking practices.
Strong strategic focus and flexibility in achieving goals set forth by management.
IMPROVING PRACTICES
Medical record audit and feedback Opinion leader Academic detailing Chart-based reminders Computerized decision support evaluation
o
o o
Don't waste time benchmarking things that are just "nice to know
Be precise in defining what is to be measured. Test the benchmarks internally before consulting with outside companies.
Organisation's priorities change with time, and so benchmarks should be regularly reviewed
THANK YOU
Questions
Suggestions
Ideas