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About Metrics
Metric is derived from the word measure. Whatever metric you decide to use will depend on the process and whether data can be obtained at steps within that process Metric should be meaningful and representative enough to judge work, effort, quality, timeliness, and satisfaction.
Metrics
Healthcare metrics are usually in the form of time, count, proportion, costs and evaluation. Although metrics are made for a number of reasons including control, improvement and compliance, we will focus on improvement.
Example Metrics
Time
Example Metrics
Count (Total or Average) Number of readmits Number left without being seen Number of patients with incomplete lab slips Number of patients contacted
Example Metrics
Proportion % Complications % Readmits % Understaffed
Costs
Cost per case or patient Total costs of procedures Total cost of salaries Savings per case
Example Metrics
Evaluation Customer surveys
Customer complaints
95 %
68 %
-3
-2
-1
+1
+2
+3
60.00
Mode
2.00
50.00
Nonparametric
40.00
Number of Patents
30.00
20.00
10.00
0.00
1.00 2.00 3.00 4.00 5.00 6.00 7.00 8.00 9.00 10.00 11.00 12.00 13.00 14.00 15 16 20 21 23 25 29 33 34
Metrics Frequencies
Chi-square tests for analyzing frequencies are very useful for things that are counted and classified on nominal scales (categories) such as sex, age-group, blood group type, ethnic origin and so on. Tests commonly used are:
1. Test for Homogeneity 2. Goodness of fit 3. Test of association Contingency tables