Professional Documents
Culture Documents
The Generations
Generation X
Men & women of character Happy Days
Generation Y
What is character Jerry Springer
Beatles
Earn it
Madonna
Eminem
Give it to me Give me Saturday off or Ill quit Feel it in their gut
Its not everything Work my way to Shortcut to the the top top Ignorant of it Comfortable
Characteristics
GEN X
GEN Y
Both parents working Latch key kids More resourceful Individualistic, self reliant & irreverent Relationships Outcomes Their rights Own view on corporate loyalty & status symbols Easy to recruit Hard to retain Enjoy technology
Optimistic, cyber kids Confident & sociable Strong morals Passion community service Comfortable with ethnicity Workplace flexibility Think differently Mature, resilient & practical Fast learners Multi-taskers Team orientated Technology is their bag Grew up with Internet, speed & access to info
Values
VETERANS
BABY BOOMERS
GEN X
GEN Y
Competition Hard work Success Team work Body language Anti rules Fight for a cause
Entrepreneurial
spirit
Positive
reinforcement
Independence
Factors to consider:
Gen X - most educated Gen Y - most technologically savvy Boomers often took a job for life Gen Y - expect change jobs regularly Gen X - want work / life balance Gen Y team focussed
We don't have to agree however we must strive to understand the different mind-sets and how each group sees the world based on their experiences
DIFFERENT OUTLOOK
Veteran
Baby boomers
Generation X
Generation Y
Formality
Tell them what Provide needs to be opportunities done, not how for continuous learning Ask for reactions & opinions Informal recognition day off Be more of a coach, than a boss Informal communication through email/passage conversation
More flexible Broad insight in your customer base Talented people of all ages Decisions are stronger More innovative Meet the needs of diverse public
Strategies
Educate the managers & leaders Coach less experienced team members Re-design jobs to fit Offer greater flexibility in work contracts Mobilise the workforce Develop Learning Organisations Create more inclusive workplaces
Examples
Use IT savvy Gen Y with technology Workplace flexibility Reward interest with projects Regular meetings Include in goal setting Ask them what they want
Motivational Tactics
Respect Straight talk Good pay Interesting work Feel their job is important Defined roles & responsibilities Opportunity for self-development Amount of freedom & flexibility
Learn the language of X Use e-mail & voice mail Present facts, use straight talk Ask them for feedback Share info immediately & often Use an informal communication Listen! Provide a challenging environment Allow individual growth & development Assign projects that stimulate
Paint pictures with words Use action verbs cut the crap Don't talk down Show respect Use e-mail, voicemail & text Use visual communication Constantly seek their feedback Use humor Encourage them to explore new options
Team members mix outside of work Enjoy staff gatherings Encourage to mix with workmates Arrange social events to involve team
Get to know your team, as a team and as individuals Be personable Your staff are people not cogs or numbers Do not patronise they will run a mile
They dont tolerant poor leadership They are not afraid to speak up Use their communication medium Use their terminology Have fun at work!