How to create trust and

empowerment among
employees
 Trust
2

“It takes years to build trust, and a few seconds to

destroy it.”

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Self-trust

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 4

Keep your commitments and promises

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Share with open communications

• Avoid the strategy of the fraud (falsifying,

concealments, double meanings) in the
communication processes.

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Listen

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Be accessible

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Show respect

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Cooperate and look for ways to help

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Be accountable

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Avoid the continuous choke of conflicts

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Reduce the uncertainty

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Treat everybody honestly and justly – be fair

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 (Reference- Human Capital, Vol.13, October 2009)
14

Case Study
(Graphics Solutions Limited)
Mr. Smith – Head HR
Mr. John – Team Leader
Mr. Archer – John’s reporting manager

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 15

Empowerment

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 Empowerment
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It aims at thinking and implementing the

ways by which all the employees at
different levels in the organization can take
decisions at their levels autonomously
without the need to refer them to the
higher-ups.
It is related to releasing the latent power
of employees at different levels in the
organization and providing the resources
to them and encouraging their initiative.
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When does somebody feel being empowered?

“WHEN HE EXPERIENCES HIS TRUE POWER”

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Share Goals and Direction

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Trust employees

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Provide Information for Decision Making

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Delegate Authority

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Provide Frequent Feedback

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Solve Problems

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Provide Guidance

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Help Employees Feel Rewarded and

Recognized for Empowered Behavior
Initiative
Participation
Autonomous decision making
Allowing failure

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 In News
(Reference- The Economic Times)
26

Talent grooming comes full circle at AVB

“Young talents taken into wings by Aditya Birla Group now at
the helm of affairs at most company verticals”

“The Essar group also gives profit and loss responsibility to

youngsters,” said Adil Malia, HR head at Essar group.

“It is a positive move and could be greatly satisfying for

young professional managers,” said R Gopalakrishnan,
director, Tata Sons and management writer.

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 References
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The Economic Times

Human Capital
www.citehr.com
Essence of training and Development
Web-Google search

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Trust is often invisible and changes in time.
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Thank you

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