Circle Andhra Pradesh Karnataka Kerala Tamilnadu Chennai Total

No. of SSAs migrated 14 17 1 17 0 49

No. of SSAs to be migrated 8 2 10 0 1 21

Intec Mediation System

Validating the fields as per the CDR structure

Identifying the call scenarios including special numbers Filter based on business requirements

Salient Features
Identifying difference services viz. CENTREX, ISDN etc
Detecting error CDRs and reprocessing after error rectification Generating output as per the downstream applications requirements

Administration

Configuration

Alarms & Logs

Reports

Monitoring

C D O T

Mediation
E 1 0 B

E W S D

5 E S S A X E W L L

O C B

C O L L E C T I O N

Collection Conversion
Validate Filter Dup-check Aggregate Correct

Config

Scripts

Distribution

D i s t r i b u t i o n

Comverse Billing

Intec IOBAS

Neural Fraud Management Connectiva Revenue Assurance System G1 Enterprise Reporting

Online Collection of CDR files from Switches

Mediation System
FTP CES FTP MTE CMISE CDOT E10B OCB EWSD 5ESS AXE10 WLL FTP Packetware
FTAM / X.25

FTP

CES : Compact Embedded System (A intermediate device to connect to CDOT switch) MTE : Magnetic Tape Emulator (A intermediate device to connect to E10B switch) FTAM: File Transfer Access Management (A secured network protocol) CMISE: Common Management Information Service Element (a secured protocol)

Collection of CDR Files from C-DOT Switch

The main CDOT switch (MBM) which contains Central Module will generate CDRs and dump into IOP within predefined intervals.

CES (Compact Embedded System) device connects to the IOP and collects the CDRS in to CES box buffer (256 MB storage capacity).
Unlike MTE box which is directly connected to the E10 B switch, CES box will be connected to the IOP only. CES box is nothing but a PC with Linux operating system having NIC card assigned an IP address. For installing CES devices separate software to be installed in IOP and CES attached PC.

Collection of CDR files from C-DOT Switch

Collection of CDR Files from E-10B Switch

The control and Memory cards in E10B switch will generate CDRs and write on to magnetic tape drive. At present these CDR files are collected off line into a exchange PC. A device called MTE box was installed by replacing the Magnetic Tape writer for storing the CDR files. The data bus cable which is connected to Magnetic Tape Drive is bi-passed and connected to MTE i.e. MTE is directly connected to E10B switch. File server (PC) IP for ftp MTE also requires an additional PC ( file server) with an application software called ADRS Charlie loaded in it for collecting the CDR stream and making the CDR files in regular intervals.

Collection of CDR files from E-10B Switch

Collection of CDR Files from OCB Switch

The protocol implemented in OCB switches is CMISE which is proprietary protocol of Alcatel.

A third party application called Packetware is used as intermediate application in a separate server, where in CDR data will be provided (pushed) by the OCB switches. The CDR data will be written in the Packetware server in a regular intervals (say 1 hour) and the CDR files will be collected from this server to Mediation server using ftp protocol.
CMISE Common Management Information Service Element CMIP common Management Information Protocol (or)

Collection of CDR files from OCB Switch

Process Flow

N E

CDR File

Transform stage1

Duplicate check

Aggregate

Transform stage2

Billing output

Filter

Step1 :- CDR file will be collected from the switch in a scheduled interval of time.
Step2 :- CDR file will be read as per encoding rules and CDR structure. Step3 :- Filtration of CDRs will be done here as per business rules, such as incoming calls, prepaid calls etc.

Step4 :- Duplicate CDR check follows.

Step5:- Aggregation of partial CDRs (if available) will be done. Step6:- Apply the billing requirements and generate the CDRs in billing format.

CDR Processing
S. No. 1 2 3 4 5 6 7 8 Name of the Switch OCB 283 fixed AXE-10 5ESS E10B CDOT MAX-L, CDOT MAXXL OCB 283 Variable EWSD WLL Company Alcatel Ericsson AT&T (USA) Alcatel CDOT Alcatel Siemens ZTE CDR Type Binary ASCII ASCII Binary Binary Binary Binary Binary CDR Length in Bytes 42 190 126/127 26 38bytes-2219, 36bytes-2216 Variable (~80bytes) Variable (~80bytes) Variable ASN1 Block Size Bytes 2052 2048 2000 2048 No Records/ Dummy Block Bytes 48 10 15 78 No 36 11 110/95 20 No

CDR Processing
Validating the CDR fields, error CDR detection & error CDR re-processing. Duplicate CDRs detection. Filtering the certain CDRs as per the business requirements. Incoming calls Transit calls (Calls transferred between two or more switches) FLPP outgoing calls ITC Outgoing calls Supplementary service CDRs (123,124,114,115,118,119) (Password registration, Local, STD, ISD barring provisioning by customer) Fillers (Some additional characters incorporated purposefully by Switch in order to make the CDR structure / block to obey certain rules in size/ length) Other toll free CDRs are not filtered and providing to billing with free CDR usage ID (1004).

CDR Processing
Aggregation of long duration calls (Partial CDRs aggregation). Splitting of CDRs (in Broad Band IPDRs) Detection of all types of call scenarios. Local (PSTN, Centrex, ISDN.. etc) STD (PSTN, Centrex, ISDN.. etc) ISD (PSTN, Centrex, ISDN.. etc) Centrex CUG (by look up) etc.

CDR Processing
Special number calls: Announcements TOLL Free Toll numbers (full charge to customers) Toll numbers (partially charged to customers) Special numbers like : Police Call centers Ambulance Hospital Help line (Crisis) Kisan Help line . Etc

Coordination Mechanism
The Mediation Portal can be accessed on the following link s for various zones North: http://10.202.215.24:8081/nmediation/ West: http://10.193.212.253:8081/wmediation/ South: http://10.196.215.41:8081/smediation/ East: http://10.199.215.48:8081/emediation/

Recon Mechanism Between Switch & Mediation

Time Gap Analysis Reports Indicating the Unacceptable Time gap between any two CDRs Switches are categorized into 3 different categories Acceptable Time gaps (busy Hour / Slack Hours) are defined for each category.

Time Gap Analysis Configuration

CATEGORY BUSY_HOURS
08:00 to 22:00 hrs

SLACK_HOURS
22:00 to 08:00 hrs

REMARKS

Category-1 Category-2 Category-3

2 Mins 5 Mins 10 Mins

15 Mins 30 Mins 60 Mins

High Traffic switch Medium Traffic Switch Low Traffic Switch

Recon Mechanism Between Switch & Mediation

Sequence Number Verification
Either CDR sequence number or file sequence number / Time stamp continuity

CDR Sequence Number Verification

Possible in EWSD, E10B, AXE & ZTE Even if time gap is present, if CDR sequence is continuous, there is no need to alert the switch in-charges

File (BLOCK) Sequence Number Verification

File sequence number is used in 5ESS & ZTE BLOCK sequence number is used in OCB

File Count Verification

Used in CDOT Exchanges, where file transfer rate is one file per hour

Recon Mechanism Between Mediation & Billing

File Verification
The number of files sent by mediation are verified with the number of files received by the billing system & are reconciled Number of records in each file forwarded by Mediation are being verified at billing end

Mediation Errors

Field Errors
Non numeric calling number (A number)

Structural Errors
Errors in CDR format Deviation from defined format
Errors while writing onto disk at the Switch

Wrong dates / time stamp in the CDRs

Mediation Reports
Daily on-line CDR files status report for each SSA switch wise Time gap detection report for all switches CDR sequence check report for EWSD, E10B, WLL switches Block sequence check report for OCB File sequence check report for 5ESS and WLL switches

Problems in collection of CDR files Escalation mechanism (SMS)

2 days SDE

3 days DE

4 daysDGM

1 dayJTO
Problem in CDR Collection

Problems in collection of CDR files Escalation mechanism (SM docket)

CDR File collection problem
Ticket is raised by TCS on HCL

Action by TCS to restore

Verification by TCS w.r.t. Mediaton Status

Remedial action by HCL

Closing the docket by TCS after verification

CDR File collection OK

Thank You