Professional Documents
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BUSINESS COMMUNICATION
Effective Communication
Business Communication
Major types of Business Communication 1. 2. 3. 4. 5. Written communication Face to face communication Tele-communication Online communication Advertisement
Effective Communication
Effective Communication
Five P's of Effective Communication 1. 2. 3. 4. 5. Purpose Preparation Planning Practice Performance
Effective Communication
Transparency, credibility and sticking to the commitments is very important while communicating. Effective Communication is driven through loyalty and trust of the people.
Effective Communication
Case Overview
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Effective Communication
Characters in Case
Mr. Jobaer Chowdhury
B.Sc. in CSE, BRAC University Designation: Project Trainee Internship: 6 months Business Head
Domain Lead
Project Manager
Team Lead
Trainee, Engineers
Effective Communication
Case Overview
Work Profile: Simulating and mending circuits Development & validation
Strengths Mr. Jobaer Chowdhury
Achievements 1. He was given the in charge of entire procurement team & reviewing electronic items 2. He found flaws in inventory system .optimized it using software and reduced the whole project life cycle time by 23% 3. His inventory model was accepted & implemented by other teams 4. His manager rewarded him for his innovation
Effective Communication
Case Overview
Mr. Jobaer Chowdhury
Jobaer was very talented and technically expert. Once you provide him with the objective, he does that before the stipulated time with perfection. There is no need of any mentor or supervisor to guide him. He knew his work, deadlines and how to make it done
Jobaer got more priority over other trainees He interacted with client overseas He was in the lime light for a while Opinion Some senior team members were not happy His dynamism & progress were taken Mr. Mashiur Rahman Designation: Senior Engineer as a threat to prestige & position of Experience: 3 years other team members
Case Overview
Ms. Sadia, Project Manager
Effective Communication
Case Overview
Mr. Jobaer Chowdhury
Effective Communication
So he had a talk with his current manager, Mr. Arif who asked his manager Mr. Kabir Mohammad about the vacancy Within 2 days he got a reply that Mr. Arif & his manager are very satisfied with his performance Mr. Arif informed him that Jobaers training period will be extended to 3 months & will take him as a permanent employee They were ready to hire him at any cost They said that there will be an interview as a formality and either of them will be there
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Effective Communication
Mr. Jobaer
Mr. Arif
No need to worry. You can decline your proposal from Sadia & also from other teams if coming to you. Interview is just a formality. You are in. Now dont think about your interviews much & concentrate on your projects. We have lot of expectation from you. One of our team members will be in the panel to take care.
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Effective Communication
Jobaer in Interview
Jobaer rejected Miss Sadias offer Jobaer waited for the day to come During the interview, none of his managers were present Jobaer was fired in the interview He was asked out of context questions which were not related to his work. Neither he had worked nor did it match with the profile of the work he was about to be assigned. Jobaer managed the out of box questions as he was resolving partly the technical disputes of other team
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Mr. Arif
Why Mr. Arif, I performed well till date. I am having a
very good track record for last 5 months & feedbacks were very good as given by you only. I kept to all my deadlines. You people awarded me. Because of you only I denied Sadias offer. You only assured me that the interview was just a formality & I need to concentrate on my work.
Mr. Jobaer
Mr. Arif
Our Companys policy says that while recruitment it is the interviewer who decides the final selection. The panel of your interviewer is not ready to hire you. They have an opinion that the task to which you were going to be assigned is different from your current profile & does not meet their expectation. So you can apply for your resignation latest by next 5 days so that it gets updated to the database before your tenure of training ends by default
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Case Overview
Mr. Jobaer Chowdhury
Effective Communication
6 months
Jobaer: Thanks Sadia.
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Effective Communication
Jobaers Perception
Jobaer did not ask for the feedback after interview as he was assured that its not going to impact anyway. He knew that as per companys policy Interns are hired temporarily for projects & thus have no assurance about confirmation of their job after completion of the project even if they had performed well. He also didnt have any documentary proof as everything was intended to him orally. He could have talked to HRs, But in his company he knew that HR will only say that if the line managers are not ready then no one can do anything as the entire decision is based on managers. Jobaer was helpless. Finally he resigned
Mr. Jobaer
HR Cannot help
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Effective Communication
Teaching Notes
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Effective Communication
Conflicting statements
No need to worry. You can decline your proposal from Sadia & also from other teams if coming to you. Interview is just a formality. You are in. Now dont think about your interviews much & concentrate on your projects. We have lot of expectation from you Our Companys policy says that while recruitment its the interviewer who decides the final selection. The panel of your interviewers is not ready to hire you. They have an opinion that the task to which you were going to be assigned is different from your current profile & does not meet their expectation
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Effective Communication
Conclusion
Maintaining effective communication, transparency & sticking to commitment plays an important role
Doubts of the bottom line employees should be clarified Employee should have faith in organization
Organizational structure should be simplified so that the employees can sort out the problems with HR easily
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Effective Communication
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