Fleshing it Home

• WHY THE CONCERN ABOUT

EMOTIONAL INTELLIGENCE
• KEY ELEMENTS OF EMOTIONAL
INTELIGENCE.
• UNDERSTANDING THE 4 BASIC TYPES
OF THE CORE SNAPSHOT
• FLESHING IT HOME
• CONCLUSION
THE NEW YARDSTICK THAT YOU
ARE NOT TAUGHT IN SCHOOL

• KPI in the workplace is changing globally.

• The new measures takes for granted having
enough intellectual ability and technical know-
hows to do our jobs : It focuses on personal
qualities such as initiative, empathy,
adaptability and persuasiveness and how well
we handle ourselves and others.
• Research findings confirms that we have 85%
chance of succeeding at work if we are skilled
in emotional intelligence
 SO WHAT IS EMOTIONAL
INTELLIGENCE
•
• Emotional Intelligence is about how we handle
ourselves and our relationships and can determine
life success more than 1Q. The key elements are
Self- Awareness, Self-regulation, Social
Awareness, Relationship Management and how we
use these positively to achieve both personal and
organizational objectives.
 CAREER ADVANCEMENT

• Your career will depend significantly on how well

you have mastered these qualities.
• Harvard business school survey
• Even when you enter a new organization, the
importance of interpersonal skills increases the
higher you go in the organization. It is a key to
leadership.
• The world is full of well trained, once promising
individuals who have plateaued in their careers or
worse derailed because of crucial gaps in I/ skills-
Peters Principle.
 THE EMOTIONAL COMPETENCE
FRAMEWORK

Self-Awareness
 Knowing one`s internal states, preference,
resources and intuition and people with this
competence
 Know which emotions they are feeling and why
 Realize the link between their feelings and what they think,
do and say
 Recognize how their feelings affect their performance
 Have a guiding awareness of their values and goals
 EXTROVERTS / INTUITIVES

Commander Entertainer
• Driven, determined • Friendly, sociable, playful
• Achievement oriented • Interaction oriented
• Goal seekers • Experience seekers
• Prefer accomplishment • Prefer to get noticed
THINKERS

FEELERS
• Direct, logical, authoritative • Indirect, relational, talkative

Organizer
• Serious, to-the point
• Process oriented
• Correctness seekers
• Prefer specifics
• Direct, precise, detailed
Relater
• Laid back, easy-going
• Relationship oriented
• Harmony seekers
• Caring, genuinely concerned
• Indirect, relational, listeners

INTROVERTS / SENSORS
Commander
In General
• Take charge personality
• “Get it done” attitude
• Direct and to the point
• Serious approach to life
• Extroverted thinker
• Future oriented (intuitive)
Commander
Possible Limitations
• May overpower or be intimidating
to some
• May appear too direct and blunt
• May have a tendency to overview or
get to the bottom line too quickly
• May assume everyone is (or should
be) rapid decision-makers and be
too impatient with those who aren’t
• May dislike or resist displays of
feeling
 ?
? ?
Organizer
In General
• “Get it right” attitude
• Cautious and careful
• Gives and requires lots of detail
• Serious approach to life
• Introverted thinker
• Oriented to the present or past
(sensor)
 ?
? ?
Organizer
Possible Limitations
• May get too caught up in
facts and details
• May forget to add interest and
lose people’s attention as a result
• May be too serious and focused
on the task or on getting it right
• May fail to connect on a personal
level
• May spend too much time and
energy trying to prove points
Relater
In General
• “Get along” attitude
• Careful not to offend
• Easy-going, indirect and
evasive
• Tolerant approach to life
• Introverted feeler
• Present and past oriented
(sensor)
Relater
Possible Limitations
• May be too passive and compliant,
allowing others to take advantage
of them
• May not speak up, even when
asked to
• May be too indecisive
• May avoid taking risks
• May avoid confrontation at all costs
• May become obstinate rather than
discuss wants and needs
 In General
• “Notice & appreciate me”
attitude
• Sociable & friendly
• Indirect and, at times,
unfocused
• Playful approach to Life
• Extroverted feeler
• Future oriented (intuitive)
 Possible Limitations
• May lack organization and focus
• Easily distracted; attention may
wander
• Conversations may shift abruptly,
causing confusion and distracting
others
• May spend too much time on
analogies and too little on content
or details
• May be too energetic, too friendly
and/or too unfocused for some
BEACHBALL
BEACHBALL
 Energy or Effort
TRUE
SELF Conditioned Self

ENERGY

EFFORT
Understanding Yourself & Others

INTENT AND BEHAVIOR

c Get it
Done
Aggressive
Get
E
Appreciated

Normal
Task Focus Behavior People Focus
zone

o Get it
Right
Get
Along
R
Passive
 How Style Impacts Career Choices
• Commanders like action & challenge, autonomy and the
opportunity to act with authority. They lead better than
follow.

• Organizers like analysis, attending to details, creating order

and working with logic. They would rather work with systems
than people.

• Relaters like harmony, a low stress environment, predictable

routines and using specialized skills. They would rather be a
part of a team than to lead.

• Entertainers like interaction, enjoys working with people,

needs a lot of flexibility and freedom of movement. They
dislike details and isolation.
• Powerful communication and rapport require us to
know ourselves first and foremost
• Know the characteristics of each trait (especially yours)
•Commanders – Done
•Organizers – Right
•Relaters – Along
•Entertainers - Appreciated
• When we know and use our dominant style, we have
more chances for FLOW experiences
•Those who are living TRUE SELF (not conditioned) are
happier, more productive and Emotionally Intelligent
• Bucky Fuller – find your passion
2. SELF-REGULATION
THE EMOTIONAL COMPETENCE
 Managing ones internal FRAMEWORK
states, impulses and resources
 Self- Control- Keeping disruptive emotions and
impulses in check. People with this competence stay
composed, positive, and unflappable even in trying
moments. That way they think clearly and stay focused
under pressure.
 Trustworthiness – Maintaining standards of honesty and
integrity, acting ethically and above reproach, build trust
through their reliability and authenticity
 Conscientiousness- Taking responsibility for personal
performance, Hold themselves accountable for meeting
their objectives
 Adaptability – Flexibility in handling Changes
 Innovation – Being comfortable with novel ideas,
approaches and new information
 3. QUALITIES OF PEOPLE
•
WITH GOOD SOCIAL SKILLS
They empathize
• They listen
• Persuasive and Influencing. No matter how brilliant we are the
brilliance will fail to shine if we are not persuasive
• Have service orientation- anticipating, recognizing and
meeting customer needs
• Conflict Management – Negotiating and resolving conflicts
• Are Politically aware-
• They Network and build bonds-nurturing instrumental
relationships
• Leadership- inspiring , guiding, developing others-(coach and
mentor)
 4. RELATIONSHIPS MGT

• Deliberately look for the good in each person and each

situation
• Freely forgive people who hurt you in some way.
• Be pleasant and willing to assist as well as to
accommodate people
• Avoid arguments- A man convinced against his will is of
the same opinion still
• Develop an attitude of gratitude. Say “Thank you”. Show
appreciation. If you say “ Thank you” for small things,
people will soon be doing big things for you
 TIPS TO HELP YOU BUILD
RELATIONSHIPS
• Praise Individuals for positive things accomplished. Praise
should be immediate and in public.
• Show genuine interest in people. Admire positive
personality traits and qualities. Appreciate peoples
accomplishments with sincere compliments.` Every one
likes a compliment’
• Just Smile
• Cultivate a sense of Humor
• Develop an attractive personality
• Call people by their names
• Be a Team Player
• Support more and criticize less
THE IMPERATIVE FOR BANKERS
• Emotional Intelligence
– Banking is a people oriented business. Getting along with the
people you work with, your peers, and your clients is important in
allowing you to work effectively.

– Having a good attitude and being enthusiastic, although difficult at

times, make you much easier to work with.

– Banking is a service business. It is important that in dealing with

internal and external customers , the recipient feels that you have
been thorough and responsive and that you are pleased to provide
the service.
- Relationships help us to define who we are and what we can
become. Most of us can trace our successes to pivotal relationships
- It is not just enough to be `skilled’ todays bankers must be
`skillable’ banker
- The best bankers are strong not just in accounting, finance, credit
but in social and relationship management skills
 YOUR TEST

• MAKE A LIST OF 10 THINGS YOU CAN

DO FROM TODAY THAT WILL
ENHANCE YOUR EMOTIONAL
INTELLIGENCE
 CONCLUSION

• If you get along, others will go along

• The better you get along with co-
workers, the easier your job will be
and the better you'll be. Make efforts
to put aside personal differences for
the sake of your working relationship.
• “The most important single ingredient in the
formula of success is knowing how to get
along with people”- Theodore Roosevelt-
Former American President
• “.Nothing can stop the man with the right
mental attitude from achieving his goal;
Nothing on earth can help the man with the
wrong mental attitude- W.W Ziege

Note
Thank
you.