Professional Documents
Culture Documents
Safe Harbor
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle.
30+ million users 250+ million users ~5 million users ~170 million users
Social Mobile
Cloud
What if mobile, social, cloud, and analytics were native to your operations? How would that change your
Communication model?
Policy?
Threat Identification
Economic Analysis
Cyber Security
Open Government
Tax Collections
Citizens Experience
Threat Identification
Economic Analysis
Cyber Security
Open Government
Tax Collections
DIRECT
IN-OFFICE
CALL CENTER
WEB
MOBILE
SOCIAL
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Expect Government Rapidly Changing Traditional Services To Be Policy, Programs Outreach Obtained As Easy and Services Becoming Less As Online Shopping Effective
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12
Make it easier to determine where to go for an answer (45%) Improve response times (42%) Provide consistent information (26%) Improve representatives listening skills (18%) Add more self-service options, like online question and answer features (15%)
Agencies must streamline processes to reduce costs and accelerate delivery, while reducing the need for customer calls and inquiries. Executive Order 13571
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Efficiency
Reputation
Adoption
14
15
Threat Identification
Economic Analysis
Cyber Security
Open Government
Tax Collections
16
17
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