INFORMATION

MANAGEMENT
SUBMITTED BY:

SWATI FULSUNGE 77
NIRVIKAR NAIK 93
NISHIT SANGHVI 95
SHOBHANA ROCHWANI 101
SIDDHARTH SAWANT 103
BUSINESS PROCESS
We are a software company making
Applications for other companies and single
users.
We need to improve our sales process so we
are planning to make CRM system for our
sales process.
It will help us to target more customers and to
help in generating leads.
And it will also contribute to enhance our
existing customer base so as to get updations
if required by them.

IDENTIFICATION OF
INFORMATION REQUIRED
Data Collection
Source:-
Primary data: existing customers and Data base.
Secondary data: Lead generation Websites,
Social networking sites.
Format for Data storage
Name
Email Id
Contact number
Company name
Designation


USE OF INFO FOR PROCESS OF
LEAD GENERATION
After collection of data, sales people will
perform the following steps.

Calls and
mails to the
customers
Introduction
about
company
and the
services
Maintain
data base of
current and
prospective
clients
TRENDS FOUND FROM THE
DATA
Demographic.
Age, Designation (for decision making).
Revenue, no of employee.
Company culture, reputation.
Companies customer base.
Domain of company.

ENVIRONMENT/ INTERNET/
LAN
We propose to use Intranet for our system
because the data is very crucial for our
business so cannot be made public.
Intranet will help the employee during
travelling and work from home.
So we want to setup a VPN for our system

SECURITY
We need high level of security for our system
as data is very crucial for the business.
Authorization will be given to only sales
employees and high level managers.
Other employees cant access this data and
sales employees will have read/write access.
Managers will have only read access so that
they can generate reports and see the treads
which helps in taking decisions.
RESOURCES
People
Designers
Programmers
Testers
System Experts
Domain Experts
Database Expert
System Architect
Hardware
Storage Devices
Computers
Server
VPN
components
Software
SQL(for
database)
.NET(application
development)
COST
Cost heads are as follows:

System design cost- Server, VPN components,
software licensing etc
Salaries of people involved- System admin,
designer, domain expert etc
Implementation & maintenance cost
Usage cost
Storage cost

So we think the total cost will be approximately 10
lacs.
MAKE-BUY DECISION &
BENEFITS
As we are a software company we intend to
build this system in house.
We have almost all the resources required for
building this system so it will be feasible for us
to make it.

And the benefits that we will get from this
system are: Saves time, helps to reach large
no of clients, more accurate data storage,
integrity and security of data is possible.


Thank you