Professional Documents
Culture Documents
One of the
most
important
things…
What is it?
Ways to engage and it’s
advantages
Mistakes and it’s impact
Essentials and Prerequisites to
better management
Diagnosing and factors to
measure
Examples and CEO speaks
Concluding words
“Aworkplace approach
designed to ensure that
employees are committed to
their organization’s goals and
values, motivated to contribute
to organizational success, and
are able at the same time to
enhance their own sense of
well-being.”
It is about:
Commitment
Understanding
Motivation
Satisfaction
Training and development
Performance management
Communication
Equal opportunity
Fair treatment
Pay and benefits
Health and safety
Cooperation
Family friendliness
Job satisfaction
A daily column, written by CEO, on the
intranet with company announcements /
programs etc
Employee suggestion systems / quick
responses and Online “ask the CEO”
mailbox
Employee recognition in internal
magazines or on intranet
CEO spending time in face to face
communication with staff
Monthly or Annual staff awards
Team building and Leadership
development activities
Weekly blog related to serious business
issues and staff to read / comments
Appointment of disaster or emergency
management team or Problem solving
committee or Quality assurance
committee
Online real-time tracking of company
progress towards targets / goals which
employees can view
Employee birthday celebrations
Recreational Activities like movies,
picnics, sports, etc
Harmonious relationships in the
organization
Decrease attrition, absenteeism,
wastages, accidents
Commitment and Loyalty
Exciting place to work
Improved productivity
Rise in revenues
Overall growth
Ina survey conducted by Infinity
Consulting and Training Solutions
through June 8, 2009, the top 5 ways
managers disengage employees
were:
Does not set clear and specific expectations
Does not hold everyone to the same level of
accountability
Does not provide regular performance feedback
Does not model appropriate behaviors
Does not obtain input from employees
Theft and dishonesty
Absenteeism
Conflict
Reduced productivity
Attrition
Wastages
Accidents
Umm!!!!
When did Sachin Tendulkar complete
his 17000 International ODI runs???
Tell the date
Phyan
Which British film won 8 Academy
Awards, 7 Bafta Awards, 5 Critics’
Choice Awards and 4 Golden Globe
Awards for the year 2008???
Slumdog Millionaire
High quality goods and services that
staff can recommend with
confidence
Good delivery systems that ensure
promises and commitments made to
customers are met
Good business practices - honest,
straightforward and carried out with
integrity
Employees should:
Have understanding of business context and
the ‘bigger picture’
Be respectful of, and helpful to, colleagues
Be willingness to ‘go the extra mile’
Have belief in the organization
Have desire to work to make things better
Keep up to date with developments in the field
Survey
(click here for a sample questionnaire)
Observation
One-on-one talk
Team / Group meetings
Benchmarkingthe following things
and measuring the actual stats could
help:
Low employee attrition
Multi-year revenue growth, especially in a
declining industry
Strong revenue per employee
Better-than-industry-average employee tenure
Long CEO tenure
Good portion of open positions filled from within
As a result of employee engagement survey Coca-cola
Hellenic – an international bottler of non-alcoholic
beverages implemented a tool called as Employee
Engagement Management. EEM Hub allowed
managers to see how their area of focus is performing
compared to other divisions or the company as a
whole, provided an easy action planning process to
create and track progress overtime, and housed best
practice actions and tips for improving engagement.
Outcomes: engagement rose steadily, analysis of it’s
business outcome performance metrics found that
higher levels of employee engagement are linked to
higher productivity levels, lower turnover rate, and
fewer accidents on site
At Sun Microsystems employee engagement
becomes imperative for them as they operate in
virtual teams across the world
The CEO interacts with the employees through a
intranet forum called as WSUN where he also seeks
feedback and opinions from the employees, The
COO uses his personal blog for connecting to this
people, Business Unit Heads and Executive VPs
conducts six town halls per year across the globe,
Senior management at country level again uses
technology in the form of communication media
and forums and sometimes even reach out to the
employees’ families
Outcomes: sense of connection, commitment and
excitement
Astatement by Robert Polet
CEO of Gucci: