The Biggest retail chain and the second

largest company in the world in terms of

revenue.

The Wal-Mart chain today comprises 6,956

retail units worldwide, with 4,058 in the US
alone, and serves 176 million customers
weekly in 13 countries and employs 1.9
million people.
HISTORY
 1940’s-1950’s
• Wal-Mart , was started by Sam Walton

• 1940 : JC Penney, $2 p.m

• 1945 : Franchise, Ben Franklin store

• 1950 : Opened, Walton’s 5 & 10 store

 1960’s-1970’s
Walton's assistant coins the name WalMart

YEAR STORES CITY

1962 11 ARKANSAS
1968 24 ARKANSAS
1974 78 MISSOURI,OKLAHOMA,
LOUISIANA,KENTUCY,
MISSISSIPPI
1975 125 ENTERING TEXAS
 Wal-Mart Discount Stores
• Sam Walton opened his
first Wal-Mart discount
store in 1962.
• Today, there are 911
stores across the United
States.
• The size of an average
store is 107,000 square
feet.
• Each store employs about
225 associates.
• Family apparel • Toys
• Automotive • Sporting goods
products • Lawn and garden
• Health and beauty items
aids • Pet supplies
• Home furnishings • Jewelry
• Electronics • House wares
• Hardware
FIRST DISCOUNT STORE IN FIRST DISTRIBUTION CENTRE
ARKANSAS BENTOVILLE,ARKANSAS
CORPORATE ACQUISITIONS and
BRANCHING OUT

• 1977 : Mohr-Value stores

• 1978: Hutcheson Shoe Company
• 1978: Pharmacy & Jewelry Division
• 1979: 276 stores and 21,000 associates

IN 2 DECADES
1980’s-1990’s
 Sam's Club - 1983

• Sam's Club is a chain of warehouse

clubs which sell groceries and general
merchandise, often in large quantities
• . Sam's Club stores are "membership"
stores and most customers buy annual
memberships.
• However, non-members can make
purchases either by buying a one-day
membership or paying a surcharge
based on the price of the purchase.
• ] Some locations also sell gasoline The
first Sam's Club opened in 1983 in
Midwest City, Oklahoma under the
name "Sam's Wholesale Club".
• All Sam's Club stores are open early
hours exclusively for business
members and their slogan is "We're in A typical Sam's Club store in
Business for Small Business." Maplewood, Missouri
• As of January 31, 2008, there were
591 Sam's Clubs in the United States
 Wal-Mart Supercenters-1988
• Our Supercenters were
developed in 1988 to meet the
growing demand for
convenient, one-stop family
shopping featuring our famous
Every Day Low Prices.
• Combining a full grocery and
our general merchandise
under one roof.
• There are 2,580 Supercenters
across U.S, and most are open
24 hours.
• Supercenters average 187,000
square feet
• Employ about 350 or more
associates.
• Bakery goods • Vision centers
• Meat and dairy • Health clinics
products • Tire & Lube Expresses
• Frozen foods • Employment Agencies
• Fresh produce • Fast food restaurants
• Canned and packaged • Hair salons
goods
• Portrait studios
• Dry goods and staples
• One-hour photo centers
• Condiments and spices
• Banks
• Beverages
• Pharmacies
• Household supplies
 Wal-Mart Neighborhood Markets-1988

Quick and convenient shopping

experience for customers who
need groceries,
pharmaceuticals, and general
merchandise all at our famous
Every Day Low Prices. First
opened in 1998, there are now
144 Neighborhood Markets,
each employing about 95
associates. A typical store is
about 42,000 square feet.
Neighborhood Markets feature
a wide variety of products,
including:
• Fresh produce • Condiments and spices
• Meat and dairy • Health and beauty aids
products • Pet supplies
• Bakery items • Stationery and paper
• Frozen foods goods
• Canned and packaged • Household supplies
goods • Drive-through
• Dry goods and staples pharmacies
• One-hour photo centers
Private label brands - 1991

• About 40% of products sold in Wal-Mart are private

label store brands, or products offered by Wal-Mart
and produced through contracts with manufacturers.
• Wal-Mart began offering private label brands in 1991
with the launch of Sam's Choice, a brand of drinks
produced by Cott Beverages exclusively for Wal-Mart.
• Sam's Choice quickly became popular, and by 1993
was the third beverage brand in the United States.
• Other Wal-Mart brands include Great Value and
Equate in the US and Canada, and Smart Price in
Britain.
Post 2000
 Walmart.com -2000

• Founded in 2000, Walmart.com brings the convenience,

great merchandise selection, friendly service and Every
Day Low Prices of your neighborhood Wal-Mart to the
Internet.
• Walmart.com features more than 1,000,000 products,
plus easy-to-use music downloads and digital one-hour
photo services. And, we’re adding more great products
every day.
• During the holidays, Walmart.com features many special
offers available only online. It’s also a convenient place
to find out about our exciting in-store holiday specials.
• With our innovative “Site to Store” program, you can
purchase items at Walmart.com and then have them
shipped free to your local store for pickup.
 2004-06
2004 2005 2005 2006 2006

Retail format total add total add total

Discount Store1353 40-45 1233 20-30 1098

Sam’s Club 551 30-40 570 30-40 585

Supercentre 1713 240-250 1963 270-280 2238

Neighbour- 85 20-30 110 15-20 125
hood
International 1587 155-165 1712 220-230 1902
 Wal-Mart International
• Wal-Mart's international operations
currently comprise 2,980 stores in 14
countries outside the United States.
• In November 2006, Wal-Mart
announced a joint venture with Bharti
Enterprises to open retail stores in
India.
• As foreign corporations are not
allowed to directly enter the retail
sector in India, Wal-Mart will operate
through franchises and handle the
wholesale end.
• The partnership will involve two joint
ventures; Bharti will manage the front
end involving opening of retail outlets,
while Wal-Mart will take care of the
back end, such as cold chains and
logistics.
 2008

• On April 10, 2008, Sam's Club celebrated

its 25th anniversary. In 2008, Sam's Club
operates more than 590 locations
nationwide and more than 100 locations
internationally.
 Marketside - 2008
• Opened in 2008, Marketside
stores are small community
pilot grocery stores
specializing in fresh, delicious
meals at great prices.
• A variety of fresh ingredients,
restaurant-quality prepared
meals and their everyday
favorite national brands - even
freshly baked breads and a
wide assortment of wines.
• Afresh and convenient
shopping experience for busy
people.
• ENTRÉES AND SIDES inspired by classically
trained chefs and ready to serve in minutes.
• An assortment of HOT FOODS like pizzas,
roasted chickens, soups and breads that are
fresh out of our oven.
• Daily deliveries of fresh produce, meats and
flowers for GUARANTEED FRESHNESS.
• More than 300 NATURAL AND ORGANIC
products throughout the entire store.
• A vast assortment of wines, with over 200 under
$10.*
• Plus, all the GROCERY BRANDS you want at
low, low prices
0RGANIZATIONAL
STRUCTURE
• Wal-Mart is governed by a fifteen-member Board
of Directors, which is elected annually by
shareholders.
• Robson Walton, the eldest son of founder Sam
Walton, serves as Chairman of the Board.
• Lee Scott, the Chief Executive Officer, serves on
the board as well.
• Other members of the board include Aída
Álvarez, James Cash, Roger Corbett, Douglas
Daft, David Glass, Jim Walton,etc.
 DISTRICT

DISTRICT

STORES

REGIONAL
MANAGER

DISTRICT MANAGERS

STORE MANAGER

CO-MANAGER

ASSISTANT MANAGER

CASHIER,SALES
ASSOCIATE,STOCKER
SUCCESS FACTORS
• Sam Walton said it best,
“If we work together, we’ll lower the cost
of living for everyone…we’ll give the world
an opportunity to see what it’s like to save
and have a better life.”
 Success Factors
• Always looking for better deals from his suppliers

• Passing on the savings to the customers

• Regular store visits

• Associate Opinion Surveys

3 Basic Beliefs & Values

1. Respect for the Individual

2. Service to our Customers

3. Striving for Excellence

 10-Foot Rule
During many store visits,
Sam Walton
encouraged associates
to take this pledge with
him: "I promise that
whenever I come within
10 feet of a customer, I
will look him in the eye,
greet him, and ask if I
can help him."
 Open Door
• Through our “open door” policy, associates are
free to share suggestions, ideas, and voice
concerns. Whether it’s help with a problem,
guidance or direction, or simply getting an
answer to a question.
• We’re all part of the same family —the Wal-Mart
family. And like family, we care. The open door
has helped solve some of our biggest problems,
and its generated some of our greatest ideas
 Servant Leadership
Effective leaders don’t lead from behind
a desk.
Leaders are out on the floor with their
associates. Whether in a Wal-Mart store,
Sam’s Club, Distribution Center, the Home
Office, or at any another facility around the
world, teams can expect their managers to
be there, serving right alongside them. It’s
what makes them a team.
 Wal-Mart Cheer
• Give me a W!
Give me an A!
Give me an L!
Give me a squiggly!
Give me an M!
Give me an A!
Give me an R!
Give me a T!
What's that spell?
Wal-Mart!

• Whose Wal-Mart is it?

It's my Wal-Mart!
Sam Walton doing the Cheer !!
• Who's number one?
The customer! Always!
 Sundown Rule
Sam Walton created the
Sundown Rule.
It’s really just a twist on “why put
off until tomorrow what you
can do today?” Observing the
Sundown Rule is very simple.
Whether it's a request from a
store across the country or a
call from an associate down
the hall, we do our very best to
give our customers, and each
other, same-day service.
 Expansion plans
RETAIL FORMATS ADDITIONS

Supercentres 265-270
Discount Stores 5-10
Neighbourhood Markets 15-20
Sam’s Club 20-30
Total US Expansion 305-330
International 315-325