Professional Documents
Culture Documents
University of Manchester
Aim of the project
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Deliverables
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Reference Model
• Project Management
• Change Management
• E-Learning Development
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Project Approach
Knowledgebase
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Method Comparison
The COBRA methodology The BPR project-stage-activity BPI best practice methodology e-Change work packages
(Coulson-Thomas 1995) framework (Kettinger et al and tasks
1997)
Stage1 – establishing the Stage 1 – envision 1. Get the CEO to personally drive the Pilot project and bid:
approach and goal setting improvement efforts Management commitment,
2. Analyse the organisation’s top level organisation analysis and
processes and select the priorities for action strategy agreed.
3. Train staff in process management then WP2 – Steering Group
form improvement teams established
Stage 2 – opportunity Stage 2 – initiative 4. Develop a root definition of the process to be WP3 – Select cases
seeking redesigned WP4 – Establish Change
Teams
Stage 3 – process analysis Stage 3 – diagnosis 5. Map and analyse the “as is” process/es WP5 – Identify current
practices and workflows
Stage 4 – process redesign Stage 4 – redesign 6. Develop the “to be” model of the improved WP6 – Design new practices
process and workflows
7. Compare the “as is” and “to be” processes
and identify all the changes required
8. Test that each required change is both
culturally feasible and systemically desirable.
Stage 5 – implementation of Stage 5 – reconstruct 9. Develop action plans WP7 – Implement changes
change 10. Train staff in the new process
11. Roll out the new process
Stage 6 – performance Stage 6 – evaluator 12. Implement continuous improvement WP7 – Implement Changes
monitoring 13. Regularly assess each process WP8 – Monitoring and
14. Redesign the process again when required evaluation
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Change Management Approach
1. Select Cases
2. Establish Change Teams
3. Identify current work practices
4. Design New Practices
5. Implement changes
6. Monitoring and Evaluation
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Using eMM
Lensing
1. Whole
Institute
Benchmark
eMM Processes
2. Vertical
slicing
3. Horizontal
Slicing
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Using eMM
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