The company: In this case a group of cooks, waiters and
someone who mantaine the account of the cantina
Suppliers: Supermarkets and food distributors Mk Intermediares: In this case we think that this part of the microenvironment don`t be important because is a cantina in a dormitory for erasmus students Competitor: Other cheap restaruants (like the cantina in the University) and fast food restaurants Publics: Local publics Customers: Erasmus students and all the people that live in the dormitory
Demographic: We would like to know the age, gender, race and size of the erasmus students Economic: How many money can be spent the students in the cantina Technological: Students can pay using the ISI Card and can order the food few days before Political: The government could collect less taxes to this type of restaurants Cultural: The University recommends this place fot eat Natural: Typical food of the country that are cheaper because they are produce in the country Target groups: Erasmus students (either for 1 semester or 1 year) the most profitable group of customers Slovak students, leaving out of Bratislava second group of importance Slovak students, leaving in Bratislava near the canteen additional customers, not on focus Workers, whose work places are near the canteen additional customers relatively profitable group
Erasmus students busy lifestyle, location convenience, convenience of using the canteens services dont have to cook all the time, have different preferences for food, look for low prices and food quality, open to experiencing local food, importance of the canteens atmosphere and outlook, prefer full working time of the canteen (open during the whole day and during the weekend),prefer various meals, special needs: snack offering small supermarket working in the canteen, English speaking staff
Slovak students location convenience, using the canteen saves time for them, prefer local dishes, seek for lower prices (in comparison with Erasmus students), want cosy atmosphere in the canteen, mainly use it during the week (Monday-Friday) - for lunches
Slovak students, leaving in Bratislava near the canteen location convenience, have friends from the dormitory and prefer to eat lunches with them. They are not the main group of customers large profit cannot be generated from them as they can easily eat at their homes. Can be attracted by special offers : exceptionally low prices, nice atmosphere, etc. Use the canteen mainly for caf, drinks, snacks, cakes.
Workers special needs: satisfactory amount of food, low prices, quick service, possibility for take-away .Usage of canteen (Monday-Friday) for lunches and for take-away in the evenings (17:30-18:30) Seek for delicious various cheap food. Working time of canteen if important to them open from 12:00 to 14:00 pick hours. Use the canteen only for caf, drinks, snacks, cakes during small breaks. Marketing Mix 3 MEALS STUDENT RESTAURANT Open 12/7 Variety Affordable Quality Marketing Mix
Local cuisine menus starting from 2 Eur
Weekly and monthly pass: 25% cheaper
Custom price for special dinner events Birthdays, celebrations, prom Marketing Mix
University Opened for 2 meals per day, breakfast & lunch 07:00 to 18:00 Local cuisine High capacity, over 500 seats divided in multiple locations No alcoholic beverages
Dormitory / Campus Opened for 3 meals per day 09:00 to 21:00 Local and international cuisine 100 to 200 seats Low alcoholic beverages ( beer & wine) available for dinner
Marketing Mix
Internet Own website with possibility to vote for upcoming food University website Facebook Flyers