BPR TOOLS

AND
TECHNIQUES
BPR Techniques

Process Visualisation
Process Mapping / Operational
method study
Change Management
Benchmarking
Process and Customer focus

PROCESS
VISUALIZATION


PROCESS
MAPPING




CHANGE
MANAGEMENT
Key change management issues
Schedule what are the suitable stages for
introducing change?
Budget how do we cost e-business?
Resources needed what type of resources do we
need, what are their responsibilities and where do
we obtain them?
Organizational structures do we need to revise
organizational structure?
Managing the human impact of change what is
the best way to introduce large-scale e-business
change to employees?
Technologies to support e-business change the
role of knowledge management, groupware and
intranets are explored.
Risk management approaches to e-business led
change.
Key factors in achieving
change
Figure 10.1 Key factors in achieving change
Term Involves Intention Risk of failure
Business process
re-engineering
Fundamental redesign
of all main company
processes
Large gains in
performance
(>100%?)
Highest
Business process
improvement
Targets key processes
in sequence for
redesign
(<50%) Medium
Business process
automation
Automating existing
process
(<20%) Lowest
Benchmarking
Benchmarking is the search for the
best practices that will lead to
superior performance of an
organization.
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Benchmarking Process ( 1 of 6)
1. Getting Organized
Obtain management buy-in
Communicate and educate benchmarking
concepts
Plan the overall benchmarking process
Address fear and concerns
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Benchmarking Process (2 of 6)
2. Preparing to Benchmark
Identify process to benchmark
Establish benchmark team
Understand existing process
Determine process metrics
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Benchmarking Process (3 of 6)
3. Conduct Research
Who performs similar processes
Who performs the best
What information is needed
4. Select the organization to Benchmark
Establish a relationship
Reach an agreement on the exchange
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Benchmarking Process (4 of 6)
5. Collect Data and Information
Identify sources of data/information
Site visits
Interviews
Third parties
Documents
Plan and collect data/information
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Benchmarking Process (5 of 6)
6. Analyze and Adapt the Process
Compare the data/information
Determine process gaps
Establish improvement goals
Design the improved process
Estimate the improvement
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Benchmarking Process (6 of 6)
7. Implement the New Process
Train the affected staff
Implement the process on a trial basis
Monitor the results
Adjust and adapt
Adopt the process
Celebrate
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