In 2007, the Philippine government enacted a landmark legislation that

pushes the governments drive for improved public service delivery to a

higher level. Republic Act 9485 otherwise known as Anti-Red Tape Act
(ARTA) was signed into law to serve as the governments commitment to
reducing public sector inefficiencies, and preventing graft and corruption.
Since then, the law has become the foundation of the service delivery
improvement program of the public sector.

One of main features of the law is mandating all agencies and
instrumentalities of the government that provide frontline services to
develop a Citizens Charter. The Citizens Charter is an official document
that outlines service standards to effectively guide the citizens of availing
the frontline service.

Citizens Charter is a document which represents a
systematic effort to focus on the commitment of the
Organisation towards its Citizens in respects of
Standard of Services, Information, Choice and
Consultation, Non-discrimination and Accessibility,
Grievance Redress, Courtesy and Value for Money.
This also includes expectations of the Organisation
from the Citizen for fulfilling the commitment of the
Organisation.
an official document, a service standard, or a
pledge, that communicates, in simple terms,
information on the services provided by the
government to its citizens. It describes the step-
by-step procedure for availing a particular
service, and the guaranteed performance level
that they may expect for that service.
(Government of the Philippines, 2008)
The Citizen's Charter was a
British political initiative
launched by the then Prime
Minister, John Major, on 22
July 1991, less than a year
into his premiership
Quality - improving quality of
services
Choice - wherever possible
Standards - specify what to
expect and how to act if standards
are not met
Value - for the tax payers
money
Accountability- individuals and
organizations
Transparency - rules/
procedures/ schemes/
grievances

Six principles of original
Citizens Charter Movement
(1991)
Set standards of service
Be open, provide full information
Consult and involve
Encourage access and
promotion of choice
Treat all fairly
Put things right when they go
wrong
Use resources effectively
Innovate and improve
Work with other providers
Nine principles of Service First
(1998) framed by Labor govt., UK
6
Prior to the enactment of the ARTA, the Naga City
Government published a guidebook on key government
services in 2001, which laid the ground for the issuance of its
citizens charter. The initiative was due partly to a USAID-
funded project that began in 1997.
The City Government of Marikina also crafted similar charters
in 2004 and 2007.
The Makati City Government launched its own Citizens
Guidebook in 2006 with the end in view of making transactions
between the government and the public easier.
Recognizing the positive gains derived from the charters, the Development
Academy of the Philippines launched a program dubbed as Improving
Public Service Delivery, Transparency and Accountability in Local
Governance through Citizens Charter. It is a program funded by the British
Embassy that assisted six LGUs in coming up with their own citizens
charter in 2006. These cities include Iligan, Sorsogon, Laoag, Dumaguete,
Bacolod and Digos
Memorandum Circular 35 issued in 2003 mandated all departments and
agencies to develop and publish service guides in the form of brochures or
handbooks as well as workflow charts
Executive Order No. 605 was issued in 2006 to institutionalize the
governments quality management program. The policy issuance mandated
all executive agencies to adopt ISO 9001:2000 standards. An integral
component of the program is the establishment of citizens' charter of key
government offices that shall be provided to the transacting public as
government's manifestation of service guarantee
In order to promote integrity, accountability, proper management of public affair,
Republic Act No. 9485 otherwise known as the Anti-Red Tape Act of 2007 was
signed into law by the former President Gloria Macapagal-Arroyo on June 2,
2007. ARTA is a corruption-prevention tool by increasing transparency and
promoting honesty and responsibility in service delivery as well as a process
simplification mechanism to reduce red tape and expedite transactions. Since
then, ARTA served as the foundation for the anti-red tape program of the
government.

The act, which covers all government offices and agencies including local
government units and government-owned or -controlled corporations, requires
reengineering of systems and procedures (Section 5) and establishment of a
citizens charter (Section 6). It also sets the agency heads as primarily
responsible for the implementation of ARTA and accountable for the delivery of
fast, efficient, convenient and reliable service (Section 7).

Citizens Charter aimed to improve public services by
making:
administration accountable and citizen friendly.
Ensuring transparency and the right to information.
Taking measures to cleanse and motivate civil
service.
Adopting a stakeholder approach.
Saving time of both executant and the clientele.
Easily under stability and quantified works.

The term Citizen in the Citizens Charter
implies the clients or customers whose
interests and values are addressed by the
Citizens Charter and, therefore, includes not
only the citizens but also all the stakeholders,
i.e., citizens, customers, clients, users, and
other beneficiaries,

A good Citizens Charter should have the following components :

Vision and Mission Statement of the Organisation
Details of Business transacted by the Organisation
Details of Citizens or Clients
Statement of services including standards, quality, time frame etc.
provided to each Citizen/ Client group separately and how/ where to
get the services
Details of Grievance Redress Mechanism and how to access it
Expectations from the Citizens or Clients
Additional commitments such as compensation in the event of failure
of service delivery.


VISION

We dream of Filipinos
who passionately love their country
and whose values and competencies
enable them to realize their full potential
and contribute meaningfully to
building the nation.
As a learner-centered public institution,
the Department of Education
continuously improves itself
to better serve its stakeholders.
MISSION

To protect and promote the right of every Filipino to
quality, equitable, culture-based, and complete basic
education where:
- Students learn in a child-friendly, gender-
sensitive, safe, and motivating environment
- Teachers facilitate learning and constantly nurture
every learner
- Administrators and staff, as stewards of the
institution, ensure an enabling and supportive
environment for effective learning to happen
- Family, community, and other stakeholders are
actively engaged and share responsibility for
developing life-long learners
CORE VALUES
Maka-Diyos
Maka-tao
Makakalikasan
Makabansa
SERVICE PLEDGE

We, the officials and employees of F. de Mesa Elementary School are gracious, courteous,
hardworking and service-oriented public servants. Because of this, we dedicate our best
efforts to render the highest level of service to our clientele.
As such, we pledge to:
serve our clients from Monday to Friday, 8:00 am to 5:00 pm or even beyond, if the need
warrants;
inform the public of DepEd policies, programs and activities through our Facebook Account
F. de Mesa Elem. School
ensure that our staff will render the frontline services as listed in our citizens charter with
courtesy, promptness and accuracy;
respond to our clients complaints through our Public Assistance and Complaints Desk and
take corrective measures if needed; and
see to it that our clients leave our Office with their needs attended to.
KINDER ENROLMENT FLOW
SCHOOL DISASTER RISK REDUCTION
MANAGEMENT COUNCIL
SHELLA C. NAVARRO Chairman SDRRMC
HENRY D. BUENAFE Vice Chairman
EMMA MARIE F. SALAMIN Intelligence Disaster
Analysis Officer
ADELINDA D. DOLLESIN Education & Information
Officer
MARK ALBERT M. CAACBAY Plans & Operation
Officer
EFFIE REYES First Aid & Medical Officers
MARCOS S. VILLANUEVA Resources and Logistics
Officer
RAMIL BAUZON Security and Safety Officer
ALBERT CRUZ- Disaster Operation Center Officer
BIDS AND AWARDS COMMITTEE
MRS. ADELINDA DOLLESIN
BAC Chairman
ROSELYN AUSTRIA
BAC secretariat
MARKA ALBERT CAACBAY MARCOS VILLANUEVA
Member Member
ALBERT CRUZ
Member
SUBJECT COORDINATORS
MATH MRS. EMMA MARIE F. SALAMIN
ENGLISH MRS. JENNIFER R.ORUGA
FILIPINO MRS. MARILOU M. MANANSALA
HEKASI MR. FROILAN A. VILLANUEVA
SCIENCE MRS. JOSEPHINE B. LUCERO
MSEP MR. ALBERT A. CRUZ
E.P.P MR. MARCOS S. VILLANUEVA
ICT MR. MARK ALBERT M. CAACBAY
EsP MRS. ANNALIZA C. REYES
Division of City Schools
City of Muntinlupa
District of Muntinlupa I
F. DE MESA ELEMENTARY SCHOOL

CHILD PROTECTION COMMITTEE

SHELLA C. NAVARRO Chairperson

ADELINDA DOLLESIN Vice Chairperson

HENRY BUENAFE Pres. Faculty Club

ERNIE LOZADA Pres. GPTA

ERICKA PALLADIN Pres. SPG

Kgd. CHARLENE AVE F. MARMETO Representative From the Community