ATTITUDE &

HUMAN BEHAVIOUR

by

LAKSHMAN SINGH
JWM/OFILKN
ANY ORGANISATION/INSTITUTION
CONSISTS OF MEN
THEY RARELY WORK IN ISOLATION
THEY CULTIVATE ATTITUDES,
BEHAVIOUR AND HABITS TO DISCHARGE
OF DUTIES TO ATTAIN THEIR GOAL.

During childhood, we form attitudes that last a
lifetime.
If the combination of your inborn temperament
and your early childhood experiences have
produced a positive attitude, you are indeed
very fortunate.
Attitude is defined as the way of regarding life
and events.
It is a personal view , an opinion or general
feeling about something.
What is Attitude ?
i. State of Mind. An orientation or disposition
towards an object, a person or situation.
ii. Readiness to respond in a predetermined manner
to an object or situation.
iii. Basically the way in which a person perceives
himself, other people & events & the way he
emotionally relates himself to his work & the
people around him.
iv. Personality which depends on heredity,
environment & conscious reactions experiences.

BEHAVIOUR: It is
i. Observable activity or demonstration resulting
from the working of human mind.
ii. An external visible expression which
communicates ones attitude, motivations and
interests.
iii. An external expression of deep rooted internal
attitudes, motivations and interest.
iv. Dependent on attitude i.e. Behaviour Attitude.
Kind of Attitude

(A) Positive Attitude
(B) Negative Attitude
(A) Positive Attitude

Positive Attitude imbibes the characteristics:
a) Always Helpful
b) To understand people
c) To Respect others feeling
d) To avoid un-necessary arguments
e) Not to show importance
f) Not to Trust views on others
g) Almost always smiling face
h) To love creations of God
i) To extract joy out of work
j) To feel contented/concerned
k) To believe in TEAM W0RK.
TEAM WORK
T TOGETHER
E ENCOURAGE
A ALERTNESS
M MOTIVATION
W WILLINGNESS
O OBJECTIVE
R RESPECTIVE
K KARMA
(B) Negative Attitude

a) Leg pulling
b) To criticise others
c) Always grumbling
d) Nervous
e) Irritated
f) Argumentative
g) Self-contained
h) Cannot work in a TEAM.
i) Conflicting
j) Sad
k) Dissatisfied
l) Confused avoids responsibility

Benefits of Positive Attitude
There are many advantages of a positive
attitude.
The advantages are easy to see.
But what is easy to see, is also easy to
miss.
Benefits for you
Makes for pleasing personality.
Is energizing.
Increases your enjoyment of life.
Inspires others around you.
Helps you contributing members of society
and asset to your country.

Benefits for Organisation

1. Increases productivity
2. Fosters team work
3. Solves problems
4. Improves Quality
5. Makes for congenial atmosphere
6. Breeds loyalty
7. Increases profits
8. Fosters better relationship with employers,
employees and customers.
9. Reduces stress
The Consequences of a
Negative Attitude

Life has become an obstacle course by
having our biggest obstacle i.e. negative
attitude.
People with negative attitudes have a hard
time keeping friendships, jobs, marriages,
and relationships.
Negative attitude leads to:

1. Bitterness
2. Resentment (anger)
3. A Purposeless life
4. Ill Health
5. High stress level for themselves and others
6. They create a unpleasant environment at home at
works and become liability to society.
7. They pass their negative behavior to others around
them and to future generations.
8. Negative Attitude is associated with negative stresses
which lower the body resistance and make
the individual more vulnerable to mental disturbances
and diseases.

Factors that determine our attitude
The primarily three factors that determine
our attitude are:-

1. Environment
2. Experience
3. Education
Environment consists of the following:
1. Home - positive or negative influences
2. School - peer pressure
3. Work - Supportive or over-critical
4. Media - Television, Newspaper, Radio
Magazine, Movies
5. Cultural background
6. Religious background
7. Tradition & beliefs
8. Social environment
9. Political environment
* In a +ve environment, a marginal
performers output goes-up

* In a -ve environment, a good
performers output goes-down

EXPERIENCE

Our behaviour changes according to our
experiences with people and events in our
life.

If we have a +ve experience with a person,
our attitude towards him becomes +ve &
vice versa.

EDUCATION
Education does not mean academic qualifications.
Education strategically applied translates into wisdom
ensuring success. Education ought to teach us not only
how it makes living but also how to live.

AIMS

TO INCREASE KNOWLEDGE
TO HELP MAN EARN HIS LIVING
TO MAKE MAN NOBLE & GREAT

For man to be Noble & Great, He should know the
social values of life.
Social Values
1. Honesty
2. Truth
3. Hard wok
4. Sincerity
5. Fairness
6. Dedication
7. Devotion
8. Discipline
9. Patriotism
WHAT MAKES YOU 100% PERFECT
IN THE SCALE
A B C D E F G H I J K L M
1 2 3 4 5 6 7 8 9 10 11 12 13
N O P Q R S T U V W X Y Z
14 15 16 17 18 19 20 21 22 23 24 25 26
1. K N O W L E D G E
11 14 15 23 12 5 4 7 5 = 96%
2. H A R D W O R K
8 1 18 4 23 15 18 11 = 98%
3. A T T I T U D E
1 20 20 9 20 21 4 5 = 100%
EIGHT STEPS TO CHANGE
YOUR ATTITUDE
Step 1: Change Focus, Look for the Positive
You need to become a seeker of good. You need
to focus on the positive in your life. Start looking
for what is right in a person or situation instead
of looking for what is wrong. Because of our
conditioning, most of us are so tuned to finding
fault and looking for what is wrong that we
often forget to see the positive picture.
Step 2: Make a Habit of Doing It Now
If you want to build and maintain a positive attitude, get
into the habit of living in the present and doing it now.

If you want to build a positive attitude, learn the phrase,
"do it now" and stop the habit of procrastination.

The saddest words in life are:
. "It might have been."
. "I should have."
. "I could have."
. "I wish I had."
. "If only I had given a little extra."
Never leave till tomorrow, which you can do today.
Step 3: Develop an Attitude of
Gratitude
Count your blessings, not your troubles.
Take time to smell the roses. It is not
uncommon to hear that someone, because
of an accident, became blind or paralyzed,
but won a million dollars in a settlement.
How many of us would like to trade places
with that person? Not many.
Step 4: Get into a Continuous
Education Program
Education influences the head and values-
based education influences the heart. If we
want to build character in our offices, homes
and society, we must achieve a minimum
level of moral literacy.
Education that builds fundamental traits of
character- such as honesty, compassion,
courage, persistence and responsibility- is
absolutely essential.
Step 5: Build a Positive Self -
Esteem
Self - esteem is the way we feel about
ourselves. When we feel good within, our
performance goes up and our relationships
improve both at home and at work.
The world looks nicer. What could be the
reason? Because there is a direct
correlation between our feelings and
behavior.
Step 6: Stay Away from
Negative Influences
Minds get influenced by adult behavior
and the media. Peer Pressure affects not
only children and teenagers; it is also
prevalent in adults. It shows a lack of self
- esteem when people do not have the
courage to say "No thank you," and stay
away from negative influences. Whenever
people succeed in life, petty people will
take cracks at them and try to pull them
down.
Step 7: Learn to Like the Things that
need to be done.
Learn to Like the Things that need to
be done.
Accept the Things as it is.
Dont be fotball of others opinion.
Step 8: Start Your Day with Something
Positive

Read or listen to something positive first
thing in the morning.
After a good night's sleep we are relaxed
and our subconscious is receptive. It sets
the tone for the day, and puts us in the
right frame of mind to make the day a
positive day.
CHANGE IN ATTITUDE & BEHAVIOUR
Each one of us has an inner nature
which is intrinsic unique and generally
resistant to change.
The change in Attitude and Behaviour
1. Depends upon earnestness of the
individual
2. Willingness to change & Develop.
3. Desire for improvement & Growth.
TIPS TO BEHAVIOURAL CHANGE
1. Individual must understand his own behaviour.
2. He must has a vision of desired goal.
3. He must feel need for change and be willing to
undergo the change.
4. He must practice modified behaviour.
5. He must obtain feedback/comments on his
modified behaviour.
6. If the feedback is positive, he must continue
his modified behaviour.

7. If the feedback is -ve, he must understand the
deficiencies and start afresh from stage (1)
above.
8. Once an individual becomes cautions of his own
behaviour, he is bound to have an idea of ideal
behaviour for team.

Unique pleasure and peace of mind can be
acquired by cultivating desirable attitudes and
behaviour,
Self-realization enables the individual to get rid
of the petty narrowness. Self-centered
immaturities and lack of sense of moral
responsibilities.

GENERAL PRINCIPLES TO MODIFY BEHAVIOUR
i. Remember you have to deal with human beings
i.e creature of bristling with motivated by
vanity. Try to understand them & behave in a
desirable manner.
ii. Try to get other persons point of view & see
things from his angle as well as your own.
iii. Exclusive attention to the person who is
speaking to you is important as he may be
more interested in himself & his wants &
problems than you & your problems.
iv. Extended little courtesies with smiling face
like, THANK YOU, SORRY TO TROUBLE YOU.
v. Win others by Love & Affection.
vi. Win people gently & tactfully, Dons try to find
others mistake when you are wrong, admit
you mistake earnestly.
vii. Do not interrupt people when they are busy in
talking/discussing.
viii. Do not condemn any individual, but try to
understand him.
ix. Avoid unnecessary arguments.
ASSESSMENT OF ATTITUDE & BEHAVIOUR
1. On the way you see a letter is lying on the
road.
2. A man is capable to do work, but he always
searches an excuse to avoid work.
3. A person refuses to contribute for a good
cause.
4. A worker does not do work, because he is a
wicked person.
5. You have got some water with you to quench
your thirst, but you find a man is dying of
thirst.
ASSESSMENT OF ATTITUDE & BEHAVIOUR
6. You are going on your scooter to certain place
& some Gentleman enquires about the place
adjacent of it.
7. You are losing the interest in your job.
8. Sometime boss fires you for your mistake & for
sometime none of your mistake.
9. A worker is mentally disturbed due to his
family problems & is unable to yield results.
10. A good worker is in the habit of grumbling

Action plan
1. Read the above steps daily for next 21 days
and answer the following questions
2. How can you use each step
a. At home
b. At work
c. Socially
3. Make a list of things you would like to change
about yourself.
4. Then list the benefits to you (and others) of
each change
5. Finally establish a time-table & commit yourself
to make the changes.

Attitude of Love
An Hour- Take A nap
A day Go for a Picnic
A Month Get Married
A Year Get wealth
Life time- ???
If You Want Happiness
RESPONSIBLE BEHAVIOUR MY ROLE
Understand SWADHRMA
The word Swa-DHARMA means:-
D- Duties.
H- Habits.
A- Attitudes.
R- Responsibilities.
M- Motives ( Objectives)
A- Action (Function)
What They Never Tell You
But We Will
You are not alone.
Do not assume that you can
become an expert in a day or a
couple of months.
No body is perfect in all.
The flame of HOPE should never
goes from your life.

To Build & Maintain a +ve Attitude,
practice the following
Step-1: Change focus, look for the +ve.
Step-2: Make a habit of doing it now
Step-3: Develop an attitude of gratitude.
Step-4: Get into a continuous education programme
Step-5: Build a +ve self esteem
Step-6: Stay away from ve influences.
Step-7: Learn to like the things that need to be done
Step-8: Start your day with +ve
MAN POWER & ORGANIZATION
An organization exists due to the active
contribution of manpower; so the manpower is
required to cultivate appropriate attitude,
behaviour & habits for efficient & effective
discharge of their duties & responsibilities. They
are required to acquire the ability to work
effectively with human being individually or
collectively, which demand an understanding of
their own attitude & behaviour pattern as well as
that of others as revealed by their words &
actions.
Change in Attitude & Behaviour
It depends upon earnestness of the
individual in seeking a change in this
regard. Each one of us has an inner
nature, which is intrinsic, unique & in
general resistant to change. At the same
time, there is also desire for change
improvement & growth, for improving
personal behaviour one has to reinforce
ones willingness to change & develop